Dual Guest Services Supervisor

Gateway Casinos and Entertainment Limited; Woodstock; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a dynamic and supportive team at a leading entertainment company, where your role as a Dual Guest Services Supervisor will be pivotal in ensuring an exceptional experience for guests. This part-time position offers a competitive wage and the opportunity to grow within a vibrant culture that values teamwork and individual contributions. With a focus on mentorship and customer service, you'll lead a dedicated team while enjoying a fun work environment and a comprehensive benefits package for full-time employees. If you are detail-oriented and passionate about hospitality, this is the perfect opportunity for you!

Benefits

Full benefits package for full-time employees

Retirement savings plan

Family and friends discounts

Development and training opportunities

Qualifications

• Minimum two years of experience in guest services or hospitality.
• Ability to direct and supervise staff effectively.

Responsibilities

• Mentor and guide a team of guest services representatives.
• Manage employee performance through training and coaching.
• Handle complaints and ensure guest satisfaction.

Skills

Customer Service Skills

Time Management

Multitasking

Relationship Building

Supervisory Skills

Education

Experience in Guest Services or Hospitality

Job description

1 month ago Be among the first 25 applicants

Description

Position at Gateway Casinos

Job Type: Part-Time

Wage: Guest Services Representative $17.45 / Guest Services Supervisor $25.10

The Gateway to Your Future

You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail-oriented person with a talent for providing care to everyone you deal with, we would love to hear from you.

In this pivotal role as the Dual Guest Services Supervisor, you will oversee a team that is the main point of contact for guests, providing a continued source of attention for guests throughout their stay. This exciting opportunity at a national company offers you the chance to grow your career with the promise of an excellent benefits package and competitive salary for full-time employees. Don't miss this chance to put yourself in the center of the action.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive, and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Mentor and guide a team of guest services representatives, ensuring guests are treated in a warm and hospitable manner.
• Manage employee performance through training, coaching, evaluation, and mentoring.
• Ensure that proper safety, hygiene, and sanitation practices are followed.
• Build relationships that encourage open communication and collaboration.
• Ensure that quality and standards meet expectations on a day-to-day basis.
• Handle complaints, room issues, and conflicts graciously.
• Provide customer service skills that exceed guest expectations.

What You Bring

• Minimum two years of experience in the guest services and/or hospitality industry.
• Ability to direct and supervise staff.
• A relationship-builder who encourages open communication and collaboration.
• Time-management skills and the ability to multitask in a fast-paced environment.
• Ability to manage issues and empower a team to excel.
• Strategic thinking with an eye for detail and a capacity to see the big picture.
• Flexibility to work evenings and weekends.
• Efficient multitasking skills in a dynamic environment.
• Excellent customer service skills, including friendliness, efficiency, politeness, and patience.

Why Work With Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contributions, and having career advancement opportunities across our 30+ locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. Join us and see what it's like to be part of a team that values your vision, skill, and energy.

Apply Now!

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Gateway is a proud equal opportunity employer committed to Respect, Integrity, Teamwork, and Exceptional Customer Service. We are dedicated to providing an inclusive and barrier-free candidate experience and work environment. If you require accommodation during the recruitment process, please let us know.