Drug Testing Call Center Agent - Mid Shift

Vertical Screen, Inc.; Wasaga Beach; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking service-oriented Occupational Health Services Representatives to join their dynamic team. This full-time role involves managing a high volume of calls and assisting clients with background checks, ensuring a smooth hiring process for applicants. You will thrive in a fast-paced environment, utilizing your excellent communication skills and attention to detail. The company offers a supportive workplace with a comprehensive benefits package, including medical coverage, flexible scheduling, and opportunities for professional development. If you are passionate about helping others and making a difference, this role is perfect for you.

Benefits

Medical, Dental and Vision Coverage

401K Plan with Company Match

Flexible Spending Accounts

Paid Time Off

Paid Holidays

Paid Training Program

Casual Dress Code

Employee Referral Bonus Program

Flexible Work Schedules

Discounts through Partnerships

Qualifications

• Must have effective communication skills and ability to multitask.
• Experience in a fast-paced call center environment is beneficial.

Responsibilities

• Handle high volume of inbound/outbound calls and evaluate documentation.
• Perform administrative duties including filing and maintaining notes.

Skills

Verbal Communication

Written Communication

Attention to Detail

Multitasking

Microsoft Office Proficiency

Call Center Experience

Education

High School Diploma or Equivalent

Tools

Internal Software

Computer Navigation

Job description

About Us

Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries – Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint – we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.

Vertical Screen is at the forefront of the applicant screening industry. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.

Job Description

Are you interested in an exciting, fast-paced job with great potential for growth? Have you ever considered working in a background screening industry? If so, this is the job for you!

At Vertical Screen, Inc., we perform background checks so our clients’ job applicants can get hired. As an Occupational Health Services Representative, you will be an important part of this process!

We are looking for service-oriented representatives to provide assistance to callers via phone support and research. We handle a variety of time-sensitive requests, so effective communication skills are essential to what we do. While a prior background in healthcare or knowledge of healthcare terminology is useful, it is not required.

This position helps make a difference in people’s lives and provides a sense of satisfaction knowing you helped get people back to work. You will also be part of a great team that cares about the people they serve and takes pride in what they do!

This is a full-time in office position out of Warminster, PA. The available shift is 12:00 PM to 8:00 PM, Monday through Friday. This position pays $15hr.

Responsibilities

• Handle a high volume of inbound or outbound calls
• Evaluate documentation and information needed
• Processing and following up on invoices and faxes
• Administrative duties such as filing, scanning, and mailing different types of documents
• Maintain and document detailed notes in system regarding correspondence with applicants

Required Skills

• Must be able to work in a fast paced, inbound/outbound call center environment
• Ability to multitask
• Strong attention to detail
• Ability to efficiently operate and navigate a computer and internal software
• Excellent verbal and written communication skills
• Must be proficient in Microsoft Office

Education

The candidate we are seeking will have at a minimum a high school diploma or equivalent.

Benefits

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Discounts through partnerships & neighborhood business programs

Additional Information

All candidates are subject to a drug test and a background screening.

Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.