Video Customer Service Rep - Mid Shift

Vertical Screen, Inc.; Wasaga Beach; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated I-9 Document Witness to join their innovative team. This role involves being a subject matter expert in Form I-9 completion, ensuring efficient handling of applicant workflows and communications. The ideal candidate will possess strong organizational skills and proficiency in M.S. Office Suite, along with excellent communication abilities. This in-office position offers a competitive hourly wage and the chance to work in a collaborative environment that values employee growth and development. If you are detail-oriented and thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

Medical, dental, and vision coverage

401K plan with company match

Flexible spending accounts

Voluntary insurance coverage plans

Paid lunch breaks

Paid time off

Paid holidays

Paid training program

Casual dress code

Employee referral bonus program

Qualifications

• Minimum high school diploma required; college degree preferred.
• Strong organizational and time management skills are essential.

Responsibilities

• Completes Forms I-9 and manages applicant contact during workflow.
• Handles incoming communications and resolves issues effectively.
• Maintains product knowledge to provide accurate information.

Skills

Time Management

Organizational Skills

M.S. Office Suite

Attention to Detail

Communication Skills

Telephone Skills

Confidentiality

Multi-tasking

Education

High School Diploma

College Degree

Tools

M.S. Outlook

M.S. Word

M.S. Excel

Job description

About Us

Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries – Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint – we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.

Vertical Screen is at the forefront of the applicant screening industry. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.

Job Description

The I-9 Document Witness serves as a subject matter expert on Form I-9 completion within the i9Success team.

This is an in-office position located in Warminster, PA. We are seeking the hours of 12pm-8pm Monday through Saturday, with Thursdays and Sundays off. This position pays $16/hr.

Responsibilities

• Works within our i9Success product. Completes Forms I-9 and handles applicant contact during workflow.
• Responsible for handling incoming e-mails, calls, and chats. Investigates issues to determine the proper resolution.
• Works with subjects to process and complete Form I-9.
• Maintaining knowledge base: Staying updated on product knowledge and company policies to provide accurate and up-to-date information.
• Meeting performance targets: Achieving individual and team goals set by the organization.
• Identifying escalation: Understanding the appropriate conversation details to escalate support to the appropriate internal staff member, when applicable.

Required Skills

• Excellent time management and organizational skills.
• Proficiency in M.S. Office Suite including Outlook, Word, and Excel.
• Attention to detail and reliability to complete tasks in an efficient and accurate manner.
• Elevated communication skills orally and in writing, as well as the ability to empathize with others.
• Ability to uphold professional manners while at work.
• Must have strong telephone skills.
• Must be able to maintain confidential information and follow procedures for work processing.
• Must be able to manage multiple tasks or projects during a scheduled work period.

Education

The candidate we are seeking will have at minimum a high school diploma or equivalent. College degree preferred.

Benefits

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace, and flexible scheduling to assist employees in managing their lives outside of work.

• Medical, dental, and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Discounts through partnerships & neighborhood business programs

Additional Information

All candidates are subject to a drug test and a background screening.

Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.