Drug Safety Associate - Bilingual - French

World Courier; Canada; Hybrid; CAD 43,000 - 77,000; Full time

Benefits offered by this job

Medical benefits

Training & development

Paid leave

Job summary

Cencora is seeking a Drug Safety Associate - bilingual French for a 12-month contract in Canada. The role involves handling medical information inquiries, ensuring accurate documentation, and coordinating with medical affairs and regulatory teams to maintain service continuity.

Ideal candidates have 1–3 years in medical information or pharmacovigilance, an associate degree in a related field, and strong English/French communication. Remote work may be available; MS Office skills are required.

Qualifications

• Associate's degree in pharmacy, medicine, nursing, pharmacology, life sciences, biomedical sciences, public health, or related field, or equivalent experience preferred.
• 1–3 years experience in Medical Information, Clinical Research or Drug Safety or equivalent and related experience in pharmacy or pharmaceutical fields.
• Certification in medical information, drug information, pharmacovigilance, drug safety, or equivalent preferred.
• Certification in clinical research, clinical operations, scientific communication, medical writing, quality management, or equivalent preferred.

Responsibilities

• Leads resolution of routine and moderately complex medical information inquiries by applying approved content and response standards.
• Reviews and maintains scientific response content, knowledge resources, and documentation records for consistency and audit readiness.
• Ensures accurate capture, triage, documentation, and escalation of adverse events and other safety information within required timelines.
• Coordinates with medical affairs, regulatory, safety, and operations to resolve exceptions and maintain continuity of service.
• Mentors junior colleagues and reinforces updated procedures through day-to-day coaching.
• Evaluates inquiry trends and service data to identify improvement opportunities.

Skills

Bilingual English/French

Analytical skills

Effective communication

Organization and multitasking

Problem solving

MS Office proficiency

Education

Associate's degree in pharmacy or life sciences

Tools

Microsoft Word

Excel

PowerPoint

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

Leads resolution of routine and moderately complex medical information inquiries by applying approved content, response standards, and documentation requirements.

Reviews and maintains scientific response content, knowledge resources, and documentation records to support consistency, traceability, and audit readiness.

Ensures accurate capture, triage, documentation, and escalation of adverse events, product quality complaints, and other reportable safety information within required timelines.

Facilitates coordination with medical affairs, regulatory, safety, and operational partners to resolve exceptions, clarify documentation requirements, and maintain continuity of service.

Recommends and implements approved updates to templates, checklists, routing practices, and workflow controls to reduce recurring errors and strengthen compliance.

Mentors junior colleagues and reinforces adoption of updated procedures, documentation expectations, and issue resolution practices through day-to-day coaching.

Evaluates inquiry trends and service data to identify practical improvement opportunities that strengthen knowledge delivery and workflow consistency.

Responsibilities: Knowledge of Pharmacovigilance industry including up to date knowledge of; pharmacovigilance guidelines of Health Canada, US FDA, EMEA and ICH; Adaptability to change and to learn new skills as required; Experience in the medical and/or pharmaceutical field(s), medical terminology is an asset; English/French bilingual required for this posting.

Skills and Knowledge: Strong analytical skills Ability to communicate effectively both orally and in writing Effective interpersonal skills Effective organizational skills; ability to multitask Superior, proven attention to detail Ability to consistently meet deadlines Excellent problem-solving skills; ability to communicate and/or resolve issues effectively and efficiently Computer skills (including knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs) Good internet required for remote work

Education: Associate's degree in pharmacy, medicine, nursing, pharmacology, life sciences, biomedical sciences, public health, or a related field, or equivalent experience preferred. 1-3 years experience in Medical Information, Clinical Research or Drug Safety or equivalent and related experience in pharmacy or pharmaceutical fields;

Work Experience: 3+ years of experience in medical information, drug information, pharmacovigilance, medical affairs support, clinical services, healthcare operations, scientific communications, or a related field required.

Certifications: Certification in medical information, drug information, pharmacovigilance, drug safety, or equivalent preferred. Certification in clinical research, clinical operations, scientific communication, medical writing, quality management, quality systems, or equivalent preferred.

What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time .

Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Salary Range* $43,466 CAD - 77,044 CAD

This posting is intended to fill an existing vacancy for our Drug Safety Associate - Bilingual - French - 12-Month Contract role.

Affiliated Companies: Affiliated Companies: Innomar Strategies

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.