Drone Support Specialist

Agrispraydrones; Airdrie; On-site; CAD 48,000 - 72,000; Full time

Job summary

Agri Spray Drones in Airdrie, Alberta is seeking a Drone Support Specialist to repair, test, and maintain our EAVision spraying drones and manage parts and shipments. You will troubleshoot by phone and email and assist the sales team with product demonstrations.

Candidates should hold Transport Canada RPAS Pilot Certificate (Advanced Operations) or be able to obtain certification, have experience with drones or RC platforms, and strong communication. Agriculture knowledge is required.

Qualifications

• TC RPAS Advanced Operations certificate or the ability to obtain certification.
• Experience building and operating drones (multi-rotor, RC aircraft, RC cars/trucks).
• Ability to multi-task, prioritize, and manage time effectively.
• Strong phone contact handling and active listening.
• Excellent communication and ability to explain technical processes.
• Self-motivated and accountable.
• Agriculture knowledge and experience required.

Responsibilities

• Repair, test, and maintain customers' EAVision spraying drones in the shop.
• Manage parts inventory and shipments, including sending parts to customers and repair locations.
• Provide live troubleshooting via phone and email for customers.
• Assist the sales team with product demonstrations.
• Learn and maintain understanding of DJI Agras and EAVision platforms.
• Maintain an organized workspace and accurate diagnostics.

Skills

RPAS Advanced

Drone repair

Multi-rotor drones

Phone support

Clear communication

Time management

Agriculture knowledge

Job description

Location: Airdrie, Alberta

Reports To: Sales Manager

Employment Type: Full-Time

Benefits: None

Agri Spray Drones was founded with the farmer in mind. We are a full-service drone sales firm focused on helping producers and landowners utilize unmanned aerial vehicles (UAVs) in liquid and granular application. We empower rural North America by bringing our tools to the hands of farmers and land managers. We are searching for a Drone Support Specialist to help maintain our growing customer fleet of EAVision spraying drones at our Airdrie, Alberta shop.

Job Duties

As a Drone Support Specialist, your primary focus will be repairing, testing, and maintaining our customers' EAVision spraying drones while managing the parts and support process behind each repair, including shipping parts out to customers and repair locations on a per-order basis. You will also serve as a technical resource for customers, troubleshooting issues by phone and email and supporting the sales team with product demonstrations.

• Learn and maintain an understanding of DJI Agras and EAVision spraying drone platforms
• Repair and troubleshoot drones being used by our customers
• Provide live troubleshooting via phone and email for customers needing technical support
• Complete analysis and diagnostics on drones received into our repair shop
• Accurately complete drone repairs in a timely fashion
• Manage parts inventory and shipments, including shipping parts to customers and other locations
• Work with EAVision support to troubleshoot and warranty components on drones
• Assist in the sales process by performing demonstrations for prospective customers
• Maintain an organized workspace

Experience & Qualifications

• Transport Canada RPAS Pilot Certificate (Advanced Operations), or the ability to obtain certification
• Has built and operated one of the following: multi-rotor drones, RC aircraft, RC cars/trucks
• Ability to multi-task, prioritize, and manage time effectively
• Strong phone contact handling skills and active listening
• Excellent communication skills, including the ability to clearly describe technical processes
• Self-motivated and accountable
• Agriculture knowledge and experience required

Duties may be adjusted based on business needs and candidate strengths. This description is not exhaustive. Agri Spray Drones is an equal opportunity employer. We evaluate all applicants on the basis of qualifications and merit, without regard to any protected ground under the Alberta Human Rights Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.