Driver Guide

Kaizen Lab Inc.; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a vibrant team as a Driver Tour Guide, where your passion for showcasing beautiful landscapes meets exceptional guest service. This role offers the chance to conduct engaging sightseeing tours across Vancouver, Whistler, and Victoria, while driving mini and highway coaches. With a focus on safety and guest experience, you'll narrate captivating stories, handle queries, and create memorable journeys for visitors from around the globe. Enjoy a flexible schedule, excellent earning potential with tips, and the opportunity to work in a supportive, inclusive environment. If you love sharing remarkable experiences and have a valid driver's license, this is the perfect opportunity for you!

Benefits

Free admission to attractions

Discounts through Tourism Privilege Pass

Referral program rewards

Internal recognition programs

Invitations to VIP tourism events

Free coffee, tea, and hot chocolate

Respectful and safe work environment

Qualifications

• Valid BC Class 1 or 2 Driver’s License with air brakes required.
• Minimum 3 years driving experience and clean driver's abstract.

Responsibilities

• Conduct safe and fun sightseeing tours for guests.
• Provide clear live narration while driving and ensure timely tours.
• Perform pre- and post-trip inspections and maintain bus cleanliness.

Skills

Communication Skills

Customer Service

Leadership Skills

Problem-Solving

Time Management

Education

Valid BC Class 1 or 2 Driver’s License

Minimum 3 years driving experience

Job description

DRIVER GUIDE

THE FINER DETAILS

Start Date: April 2025

Work Hours: Seasonal, Full-time + Part-time roles available

Location: Burnaby, BC

Wage: $22-23/hr with Class 1 or 2 with Air Brake endorsement. Driver Gratuities average $7-10/hr ($40-250/day) + Extended Health benefits available (if full time and opted in). Daily overtime paid.

** With daily overtime and gratuities, earnings potential can be $27-30 per hour or more.

Do you enjoy talking to people from all over the world, and going out of your way to enhance their day? Do you have strong communication skills, and a passion for showcasing the beautiful province we call home? Do you have a valid Class 1 or 2 BC Commercial Driver's License and enjoy being an independent leader in your work? If yes, our Driver Tour Guide role may be a great fit for you. Our Driver Tour Guides conduct daily sightseeing tours while driving 20-50 seat mini and highway coaches, while providing entertaining and informative commentary to our guests.

YOUR WORK WILL INCLUDE:

• Being responsible for conducting safe, orderly, and fun sightseeing tours, driving 20+ guests on tours to Vancouver, North Shore, Victoria, Squamish + Whistler
• Providing clear live tour narration in English while driving
• Efficiently keeping the tour on-time and schedule, while providing a five-star guest experience
• Performing daily pre- and post-trip inspections, ensuring bus cleanliness
• Being warm, friendly, and welcoming to all guests and team members
• Promoting partner attractions and online reviews
• Professionally handling guest queries and concerns
• Completing all passenger paperwork for entry into ferries and into attractions
• Effective and professional communication over radio/phone
• Available to work a full or part-time schedule over the summer touring months

WHAT WE WILL LIKE ABOUT YOU:

• You possess a valid BC Class 1 or 2 Driver’s License with air brakes, minimum 3 years driving experience, and a clean driver's abstract
• You have excellent communication skills and are comfortable speaking while driving
• You have a friendly + outgoing personality with a guest-first focus
• Prior tour guiding experience is an asset
• You have the flexibility to accommodate a changing schedule, available to work any day of the week, and an average shift length of 9-11 hours per day
• You have previous experience working in a customer service or hospitality role
• You have the ability to work well both independently with minimum direction, and as part of a team
• You possess a professional attitude and appearance
• You have strong leadership and organizational skills
• You possess problem-solving, attention to detail, and time management skills
• In-depth Vancouver, Whistler, and Victoria knowledge is an asset
• You have the ability to lift luggage up to 50lbs
• You are fluent in English, written and oral. Ability to speak a second language is an asset
• You are legally entitled to work in Canada

WHAT YOU WILL LIKE ABOUT US:

• You can work 5-8 months a year with excellent earning potential taking winter months off
• Guest reviews monetary incentives
• Our Driver Guides make an average of $10/hr in tips/gratuities ($40-$250/day)
• Free admission and discounts to over 90 attractions through the Tourism Privilege Pass
• A central Burnaby office near transit + free on-site parking
• Referral program reward – get your rockstar professional colleagues to join our team
• Internal and external recognition programs for fun awards and prize opportunities
• Invitations to VIP tourism industry events, networking opportunities, and familiarization tours
• The little things like free coffee, tea, and hot chocolate (available in-office)
• Respectful and safe work environment

Everything we do at Gray Line Westcoast Sightseeing is for a common purpose: Sharing Remarkable Experiences Together. We have been introducing the world to Vancouver, Victoria, and Whistler for over 40 years on our sightseeing tours, and we can’t wait to share these experiences with you. We attribute much of our success to our passion for Vancouver and the strength of our team. Gray Line Westcoast Sightseeing is the #1 Top Nominated Company at the Vancouver Tourism Awards for two years in a row in 2023 and 2024! This rise to the top is a testament to GLWCS's unwavering commitment to excellence and the exceptional efforts of our team who consistently go above and beyond to provide unparalleled tour experiences for our guests.

GLWCS is an equal opportunity employer. We are committed to the principles of equity, diversity, and inclusion. We are committed to creating and maintaining an inclusive workplace that welcomes, respects, and values diverse backgrounds, viewpoints, and abilities regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, or disability. GLWCS recruits, hires, trains, compensates, and promotes people of all races, ethnicities, religions, genders, sexes, abilities, and ages.

Gray Line Westcoast Sightseeing respectfully acknowledges the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations on which our offices are located.

Please include a Cover Letter when submitting your Resume.