Drawing Private Tutoring Jobs Banff

Superprof; Banff; On-site; CAD 19,000 - 28,000; Part time

Job summary

Banff Centre seeks a Front of House Usher to welcome patrons, enforce entry policies, and assist with seating and information during performances and events. The role supports Audience Services and requires quick problem-solving and a calm, friendly demeanor.

Shifts are primarily evenings and weekends, with potential daytime assignments. Applicants should be comfortable using mobile devices for scanning tickets and be able to stand for extended periods and lift light loads.

Qualifications

• Strong customer service and guest relations experience.
• Ability to handle questions and provide information about Banff Centre and events.
• Willingness to work daytime, evenings and weekends as needed.
• Know-how to use smartphones for scanning tickets and event apps.
• Ability to lift up to 25 pounds and stand for extended periods.
• Knowledge of safety and emergency procedures is essential.

Responsibilities

• Welcome and engage patrons at performances and events.
• Enforce admittance policies and assist with entry and seating.
• Assist patrons needing Accessible Seating.
• Check venues for lost articles after events.
• Contribute to front-of-house reports on attendance and feedback.
• Assist in emergencies and guide patrons to safety.
• Coordinate with staff on scheduling and availability.
• Stay informed about upcoming performances and events.
• Maintain professional appearance and adhere to uniform requirements.
• Perform other related duties as assigned.

Skills

Customer service

Patron relations

Arts knowledge

Flexibility

Problem solving

Complaint handling

Emergency procedures

First Aid

Tech literacy

Stamina

Teamwork

Attention to safety

Job description

The Front of House Usher supports the Audience Services team by handling general Front of House duties and engaging patrons at performances, public events, and conferences. The Usher carries out their role and responsibilities consistent with venue policies, safety procedures, dress code, and values within the operation of a professional theatre facility and arts organization. This position is integral to Banff Centre’s ability to deliver exemplary and world-class audience experiences during scheduled events and performances.

Roles and Responsibilities

• Engage with and welcome patrons to performances / events, handling general questions and providing information about Banff Centre and its venue(s) as well as upcoming performances / events.
• Follow Front of House admittance policies and control entry / access to the venue(s) by scanning tickets, handing out programs, helping patrons locate their seats, answering patron inquiries, and managing latecomers.
• Assist patrons who have purchased / require Accessible Seating.
• Check performance venues after performances or events for lost articles.
• Contribute to the front-of-house report with respect to assisting Audience Services in tracking attendance, audience feedback, and other public event details including patron concerns, and maintenance issues which may be escalated for resolution.
• Aid during emergency situations, such as support during a medical emergency or directing patrons during an evacuation of the venue.
• Provide timely, consistent, and effective responses and confirmations to staff scheduling and availability requests.
• Be informed about upcoming Banff Centre performances and events.
• Maintain a high standard of timeliness, thoroughness, and professionalism.
• Arrive at work attired in established uniform / dress code, including nametag.
• Other relevant duties as assigned.

Qualifications and Educational Requirements

• Superior customer service experience and skills.
• Customer focused approach.
• Passion for multiple disciplines within the Arts.
• Shift assignment flexibility: daytime, evenings, and weekends as dictated by event activity.
• Effective and creative problem-solver.
• Handle patron complaints and concerns in a clear and courteous manner.
• Flexibility with respect to change.
• A working knowledge of First Aid.
• A working knowledge and understanding of all Banff Centre and venue emergency procedures.
• A thorough understanding of the Banff Centre departments and services.
• Comfortable using a smartphone/mobile device for the purpose of scanning tickets.
• Able to lift up to 25 pounds intermittently.
• Able to stand for a minimum of 1 hour intervals.

Special Requirements

• Most events take place on Thursday, Friday, and Saturday evenings, with shifts typically starting at 6:00 pm or later, with some late evening shifts ending after 11:30 pm.
• To be considered, you must live in the Bow Valley. This position is not eligible for staff housing.

Employment Terms and Benefits

• In accordance with CUPE 4318, this is a unionized, casual support staff position, working up to 35 hours per month on an on-call basis.