Donor Retention Coordinator

World Animal Protection; Ontario; Hybrid; CAD 49,000 - 58,000; Full time

Job summary

Join a global movement for animal welfare as a Donor Retention Coordinator with World Animal Protection in Canada. This hybrid role involves building strong relationships and implementing innovative donor retention strategies to secure vital funding for animal welfare initiatives. Collaborate with teams to analyze results and enhance supporter engagement in a purpose-driven environment.

Qualifications

• Experience in fundraising roles required.
• Ability to analyze campaign results.
• Strong communication skills desired.

Responsibilities

• Support donor retention strategies and campaigns.
• Deliver direct response, digital, and telemarketing campaigns.
• Enhance the donor journey and ensure supporter care.

Skills

Fundraising expertise

Relationship building

Analytical skills

Detail-oriented

Job description

Donor Retention Coordinator
Type of contract: Permanent
Location: Canada - This is a hybrid virtual working position in the Greater Toronto Area, and the incumbent will be required to be in the Toronto office for staff meetings at least twice a year. They may also be required to attend in-person events in Toronto as needed. Some international travel may also be required.
Salary: The salary range at $49,000 to $58,000 per annum based on an assessment of skills and experience at interview stage
Closing date: June 29th, 2025
1st stage interviews: Week commencing June 30th, 2025

The role
Join a global movement for animals – as our next Donor Retention Coordinator in Canada
Are you passionate about building strong relationships and creating meaningful impact? At World Animal Protection, we’re looking for a proactive and detail-oriented Donor Retention Coordinator to help shape our fundraising success in Canada. Based in Toronto, this role plays a key part in supporting the delivery of innovative and engaging donor retention strategies that strengthen our supporter community and help secure vital funds for animals worldwide.

Reporting to the Donor Retention Manager, you’ll help deliver direct response, digital, and telemarketing campaigns that inspire ongoing support. You’ll also collaborate with teams across the organisation to enhance the donor journey, analyse campaign results, and ensure seamless supporter care.

If you’re looking to combine your fundraising expertise with a purpose-driven mission, and want to grow your career in a collaborative and inclusive environment, we’d love to hear from you.

Who are we?
World Animal Protection is the global voice for animal welfare, with 75 years’ experience campaigning for a world where animals live free from cruelty and suffering.

We have offices in 14 countries and work across 47 countries. We collaborate with local communities, the private sector, civil society and governments to change animals’ lives for the better.

Our goal is to change the way the world works to end animal cruelty and suffering for both wild and farmed animals. Through our global food system strategy, we’re working to end factory farming and create a humane and sustainable food system, that puts animals first. By transforming the broken systems that fuel exploitation and commodification, we will give wild animals the right to a wild life. Our work to protect animals will play a vital role in solving the climate emergency, the public health crisis, and the devastation of natural habitats.


To achieve our aim of making World Animal Protection a Diverse and Inclusive employer, we particularly welcome applications from individuals of traditionally under-represented communities and backgrounds.

At World Animal Protection we recruit with our values & behaviours in mind. Please bear this in mind through your application journey. These are:

Global: We make decisions & act with a global mindset
Diverse and Inclusive: We actively encourage and promote diversity, ensure all voices are heard and included and are committed to equal opportunities for all
Collaborative: We work together and co-create to achieve lasting change
Agile: We make change happen in a fast-moving world
Growing People: We continually learn and develop
Accountable: We are role models. We take responsibility for our actions and encourage others to do the same
Courageous: We push boundaries, take risks and set ambitious targets