Donor Registration Attendant

COMMUNITY BLOOD CTR INC; Appleton; On-site; CAD 17,908 - 24,796; Part time

Benefits offered by this job

Dental insurance fully paid by CBC

Vision insurance

PTO/Sick Time

Paid holidays

403(b) retirement savings plan with 40

Job summary

The Community Blood Center is seeking a part-time Donor Services Associate to join our team in Newfoundland and Labrador. You will greet donors, register them, manage cafe duties, and handle related clerical tasks across donor centers and mobile blood drives.

You will use MS Office and donor-management software, maintain a friendly environment, and support promotional programs while ensuring accuracy and confidentiality in donor information.

Qualifications

• This role requires excellent verbal and written communication and the ability to relate well with others.
• Strong, flexible interpersonal, data entry/computer skills.
• Must be attentive to detail and possess good follow through skills.
• Must maintain confidentiality of CBC and donor information.
• Must act in a professional manner.
• Able to travel throughout the territory to mobile drives and donation centers.
• Occasionally lift objects up to 35 pounds.

Responsibilities

• Greets and registers donors, instructs Donor Heath History Questionnaire review.
• Greet guests/contractors and notify CBC personnel of deliveries.
• Perform donor registration at alternate sites and mobile drives.
• Monitor donors for adverse post-donation reactions and summon staff if needed.
• Serve refreshments, maintain cafe cleanliness and supplies.
• Submit supply orders to purchasing agent timely.
• As directed, assist in training new employees and volunteers.
• Encourage donors to schedule future appointments and promotions.
• Provide information on CBC programs and donation levels.
• Promote donor app Lifesaver Rewards and marketing promotions.
• Demonstrate knowledge of department software: MS Office, HemaConnect, etc.
• Assist with clerical, reception tasks and other duties as assigned.

Skills

Verbal and written communication

Interpersonal skills

Data entry

Attention to detail

Confidentiality

Professional demeanor

Travel to mobile drives

Lifting up to 35 pounds

Tools

MS Office

HemaConnect

HemaCollect

Ready Donor

Donor App

Volgistics

Employee Portal

UKG

Concur

Job description

Join a team dedicated to saving lives every single day—that’s what working at The Community Blood Center (CBC) is really all about. CBC works closely with a community of volunteer blood donors to ensure a reliable blood supply is available to more than 40 hospitals. By joining CBC, you play an instrumental role in making this happen.

JOB SUMMARY:

Responsible for donor services functions which include greeting donors/guests, donor registration, cafe duties and associated clerical duties.

SCHEDULE:

Part -time position, 20-25 hours/week, working a variable schedule depending on donor center and mobile blood drive hours

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets and registers donors, instructs donors to review ReadyDonor information and answer Donor Heath History Questionnaire.
• Greets guests/contractors and contacts appropriate blood center personnel. Notifies appropriate CBC personnel of deliveries.
• As needed, performs donor registration activities at alternate fixed sites and mobile blood drives.
• Monitors donors for any adverse post-donation reactions and summons assistance from the collection staff.
• Serves refreshments to donors. Replenishes the refreshments and cafe supplies. Maintains a clean, neat setting in the cafe, including any housekeeping tasks indicated.
• Monitors and submits supply order forms to purchasing agent on a timely basis.
• As directed, assists in training of new employees and volunteers.
• Encourages donors to schedule future donation appointments prior to their departing.
• Provides donors with information regarding the blood center, blood donation types and/or CBC programs and their donation level.
• Assist donor and promote donor app, Lifesaver Rewards and all marketing promotions.
• Demonstrates knowledge of applications/software used by department including, but not limited to: MS Office, HemaConnect, HemaCollect, Ready Donor, Donor App, Volgistics, Employee Portal, UKG, Concur.
• Assists with clerical, reception tasks and any other duties as assigned.
• Complies with all policies and procedures as outlined in the CBC Employee Handbook, CBC SOPs or directives. Maintains current level of job-related skills by attending in-service, training sessions and reading publications.

JOB QUALIFICATION REQUIREMENTS:

• This position requires excellent verbal and written communication skills and the ability to relate well with others.
• Strong, flexible interpersonal, data entry/computer skills.
• Must be attentive to detail and possess good follow through skills.
• Must maintain confidentiality of CBC and donor information.
• Must act in a professional manner.
• Able to travel throughout the territory to mobile drives and donation centers.
• Employee may occasionally be required to lift objects or materials weighing up to 35 pounds.

BENEFITS AND PERKS:

We take care of our team — from competitive wages and valuable training to comprehensive benefits packages. Depending on hours worked, this position can offer:

• Dental insurance fully paid by CBC
• Vision insurance
• PTO/Sick Time
• Paid holidays
• 403(b) retirement savings plan with matching contributions
• Employee Assistance Program
• Discounted YMCA Membership
• Regular employee forums and committees — everyone on our team has a voice!