Technology & Systems Coordinator

International Development and Relief Foundation; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

International Development and Relief Foundation (IDRF) seeks a Technology and Systems Coordinator to ensure reliable, secure tech operations across the organization. You will coordinate IT requests, support donor and business systems, and drive AI-enabled improvements while maintaining clear documentation and cross‑department collaboration.

You will assist with system integrations, data quality, and staff training, partnering with Finance, Donor Care and Programs to deliver effective technology

Qualifications

• Diploma or degree in information technology or related field.
• Experience troubleshooting common technical issues and providing end-user support.
• Strong organizational skills and clear communication.
• Willingness to learn Raiser's Edge NXT and nonprofit systems.
• Experience with Microsoft 365 and CRM platforms is a plus.

Responsibilities

• Coordinate staff technology requests and track issues to resolution.
• Provide first-level support for devices, software, connectivity and peripherals.
• Support CRM and donor/billing systems, including data quality and reporting.
• Assist with AI tools, automation, and security best practices.
• Collaborate with Finance, Fundraising, Donor Care and other teams to align tech needs.

Skills

Strong organizational skills

Clear communication

Discretion with confidential info

Problem solving

Willingness to learn Raiser's Edge NXT

Education

Diploma or degree in information technology

Tools

Microsoft 365

CRM platforms

Raiser’s Edge NXT

AI tools

Job description

Technology and Systems Coordinator

Job Description

International Development and Relief Foundation (IDRF)

Department: Finance & Administration | Reports to: Director of Finance | Position: Full-Time

Position Summary

The Technology & Systems Coordinator supports reliable, secure and effective technology operations across IDRF. The position coordinates day-to-day IT requests, provides practical support for donor and business systems, and helps implement approved technology and AI-enabled improvements. The role emphasizes responsive service, clear documentation, effective follow-through, and cross-departmental collaboration.

Key Responsibilities

1. IT Coordination

• Serve as the primary internal contact for staff technology and IT service requests; track issues and follow through to resolution.
• Provide first-level support for common device, software, connectivity and peripheral problems, escalating specialized issues as needed.
• Coordinate approved equipment setup, replacements, user onboarding and offboarding, software requirements and access requests.
• Maintain accurate equipment, software, and licensing records, provide basic user guidance, and document recurring issues.
• Monitor outstanding vendor requests, service responsiveness, and recurring problems; communicate significant issues and recommended solutions to management.
• Support approved upgrades, security-awareness initiatives, installations, and technology rollouts.

2. CRM and Business Systems Support

• Develop practical proficiency in Blackbaud Raiser’s Edge NXT through training and hands‑on support.
• Work with the Database Administrator to assist users with routine CRM questions, troubleshooting, documentation and system testing.
• Help investigate technical issues affecting online giving, donor records and related workflows, referring donor‑data corrections and financial discrepancies to the appropriate teams.
• Support approved improvements to data quality, reporting workflows and system integrations within established permissions.
• Provide occasional technical assistance or backup to Donor Care during high‑volume periods; routine donor enquiries and case management remain with the Donor Care team.

3. AI, Automation and Process Improvement

• Identify manual or repetitive tasks that could be improved through existing technology, automation or approved AI tools.
• Research and recommend practical solutions based on cost, usability, privacy, security and measurable organizational benefit.
• Assist with testing, rollout, documentation and staff training for tools approved by management.
• Help staff adopt responsible practices and elevate concerns involving confidential donor or beneficiary information, cybersecurity, accuracy or inappropriate use.
• Support organization‑wide AI initiatives established by executive leadership; focus on practical implementation and user support.

4. Cross-Departmental Collaboration and Project Support

• Work constructively with Finance, Fundraising, Donor Care, Database Administration, Programs, Operations and external providers to understand operational needs.
• Coordinate assigned technology projects, including tasks, timelines, testing, communication and follow-up.
• Provide clear status updates, maintain project documentation and identify opportunities to reduce duplication, errors and unnecessary costs.
• Assist with time-limited operational needs when requested, while maintaining continuity of essential technology support.

Qualifications and Experience

• Diploma, degree or equivalent practical experience in information technology, computer systems or a related field.
• Experience troubleshooting common technical issues and providing helpful, professional end‑user support.
• Strong organizational skills, sound judgment, clear communication and consistent follow-through.
• Ability to work responsibly with confidential information and follow information‑security procedures.
• Willingness to learn Raiser’s Edge NXT, approved AI tools and nonprofit systems.
• Assets include experience with Microsoft 365, CRM platforms, external IT providers, process improvement and nonprofit operations.