Donor Centre Associate

Canadian Blood Services; Red Deer; On-site; CAD 30,000 - 37,000; Part time

Benefits offered by this job

Pension plan

Employee discounts

Wellness program

Professional resources

Job summary

Canadian Blood Services is seeking a Casual Donor Centre Associate for our AB-Red Deer donor centre. You will perform phlebotomy, register donors, and provide a positive donor experience in a fast-paced environment.

Shifts vary, including days, evenings, weekends, and statutory holidays. Requires high school, phlebotomy training or 1 year related experience, and strong customer service skills.

Qualifications

• Completion of high school.
• Completion of accredited phlebotomy training or one year related experience.
• Minimum 3 years of progressive experience working with the public in a high customer-focused environment.
• Knowledge of current Good Manufacturing Practices.
• Basic computer skills; Microsoft Word and Outlook are assets.
• Second language ability is an asset.

Responsibilities

• Perform venipuncture following established standards and monitor donors for safety and comfort.
• Register donors and conduct confidential screening to determine eligibility and foster a positive donor experience.
• Ensure accurate product information in our systems and assist with product labelling as required.

Skills

Customer service

Phlebotomy knowledge

Communication

Education

High school diploma

Phlebotomy training

Tools

Microsoft Word

Outlook

Job description

Job category: Laboratory and phlebotomy

Employment status: Casual

Possible schedule/FTE: 0.10

Number of positions available: 2

Classification: HSAA - EDM/RD

Salary/Rate of pay: 23.81

Application deadline: 2026-09-30

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Together, the work we do connects people and changes lives - including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you’re looking for a rewarding experience with a values and mission-driven team, join Canada's Lifeline and discover a role where your work is meaningful, your purpose is clear, and your impact is felt every day.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About The Role

Canadian Blood Services is looking for a Casual Donor Centre Associate to join our dynamic Collections team in our AB-Red Deer donor centre.

The Collections team is responsible for supporting Canadian Blood Services by collecting donor blood, and blood components in a safe manner to provide patients with lifesaving products every day. In this role, you will perform phlebotomy in the collection process in accordance with health and safety standards. You will work face-to-face with our donors, team members, and volunteers providing them with safe and quality service during each stage of the collection process.

Formula for success

• Leveraging your superb client service skills and ability to communicate effectively with donors and your team, you will conduct registration and confidential screening to determine eligibility and build and promote a positive donor experience.
• Your knowledge or experience in following procedures you will ensure safe processing and handling of blood products as well as respecting donor privacy.
• You will apply your experience and training in phlebotomy to perform venipuncture according to established standards, monitoring donors for safety and comfort, and providing post-donation care and instruction.
• Your excellent attention to detail will be utilized in ensuring accuracy of product information in our computer system, when completing the product labelling process, and when preparing products.
• Drive continuous improvement by sharing your knowledge and supporting best practices that enhance processes and elevate the donor experience.

Desired Education and Skills

• Completion of high school.
• Completion of accredited training program in phlebotomy or one-year related experience.
• Minimum 3 years of progressive experience working with the public, particularly in a high customer-focused environment.
• Knowledge of and experience working with current Good Manufacturing Practices.
• Basic computer skills and the ability to learn new systems and programs. Previous knowledge of Microsoft Word and Outlook are considered assets.
• Ability to communicate in more than one language is an asset and enhances the quality of donor interactions.

What We Offer You

• Payment in lieu of holidays and vacation.
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.

What You Can Expect

• Shifts/hours will vary. You must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services fixed and mobile donor centers. Shifts include days, evenings, weekends, and statutory holidays.
• Physical requirements for the role include the ability to lift weights up to 10 kg (22 lbs.).

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada's population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

Applicants who require accommodation should discuss their needs with us.