Documentation - Technical Writer I

Elasticsearch B.V.; Canada; Remote; CAD 68,000 - 108,000; Full time

Job summary

An innovative company is seeking a technically savvy writer to collaborate with engineering teams in documenting features and enhancing user experiences. This role involves creating guides and tutorials that help users navigate Elastic's products effectively. You'll work closely with engineers and product marketing to ensure consistent messaging and high-quality documentation. This forward-thinking organization values diverse perspectives and offers a flexible work environment, competitive pay, and generous vacation days. If you have a passion for technology and a knack for clear communication, this opportunity is perfect for you.

Benefits

Health coverage for family

Flexible locations and schedules

Generous vacation days

Donation matching up to $2000

40 hours for volunteer projects

16 weeks parental leave

Qualifications

• Experience as a technical writer or in a technical role is essential.
• Strong understanding of the product and its user needs.

Responsibilities

• Document new features and improve existing content for Elastic products.
• Produce how-to guides, user guides, and tutorials for documentation.

Skills

Technical Writing

Git

Markdown

Curiosity

Problem Solving

Education

2+ years in SaaS or IT environment

Tools

GitHub

Asciidoc

Wikitext

Job description

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role:

We are seeking a technically savvy writer to support our engineering teams within our Platform, Security and Observability products. As a writer at Elastic, you'll be embedded within engineering and you'll help shape the evolution of our products and services. We care deeply about giving you ownership of what you’re working on. We believe Elastic achieves greatness when you are free to pursue your ideas and are surrounded and challenged by your peers. You are empowered to comment on anything, regardless of your role!

Does this sound like your kind of opportunity? Check out our docs and install and tinker with our products! Tell us why you're interested and what you can bring to the role. Upload any writing samples you have, or provide links to your portfolio, GitHub contributions, or other publicly-available content with your application.

What You Will Be Doing:

• Work side-by-side with Elastic engineers, product marketing, support, and your fellow writers to document new features, improve our existing content, help users succeed with Elastic products, and tell a consistent Elastic story.
• Produce how-to guides, user guides, tutorials, and other content for our documentation website and in-product help center.
• Use Elastic's Git-based software development process—being comfortable using Git and GitHub is important.
• Review and edit documentation changes contributed by other Elastic employees and community members.
• Test both the product and its documentation for accuracy and consistency.

What You Will Bring:

• 2+ years in a SaaS, IT, or developer-focused environment—for example, prior experience as a technical writer, support engineer, product manager, or other technical role.
• Technical knowledge and expertise—the best writing stems from a true understanding of the product you're writing about and the problems it solves.
• Curiosity, a willingness to wear a variety of hats, a desire to learn new things, and the drive to roll up your sleeves and tackle sophisticated problems.
• Experience with a lightweight mark-up language such as Markdown, Asciidoc, or Wikitext.

Compensation for this role is in the form of base salary. This role does not have a variable compensation component. The typical starting salary range for new hires in this role is listed below.

The typical starting salary range for this role is:

$68,200—$107,900 CAD

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.