Documentation - Technical Writer I

Elastic; Canada; Remote; CAD 68,000 - 108,000; Full time

Job summary

Join a forward-thinking company as a Technical Writer, where you'll collaborate with engineering teams to create impactful documentation for innovative products. This role empowers you to shape the narrative of cutting-edge solutions in search, security, and observability. With a focus on ownership, you'll produce how-to guides and user documentation, ensuring clarity and accuracy for users. Embrace a culture of curiosity and continuous learning while contributing to a diverse and inclusive workplace. If you're passionate about technology and storytelling, this opportunity is perfect for you!

Benefits

Health coverage for you and your family

Flexible locations and schedules

Generous vacation days

Parental leave of minimum 16 weeks

Up to $2000 matching for donations

40 hours for volunteer projects

Qualifications

• 2+ years in a SaaS, IT, or developer-focused environment.
• Experience with lightweight mark-up languages like Markdown.

Responsibilities

• Document new features and improve existing content for Elastic products.
• Produce user guides and tutorials for documentation website.

Skills

Technical Writing

Git

Markdown

Curiosity

Problem Solving

Education

Bachelor's Degree in a relevant field

Tools

GitHub

Job description

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role:

We are seeking a technically savvy writer to support our engineering teams within our Platform, Security and Observability products. As a writer at Elastic, you'll be embedded within engineering and you'll help shape the evolution of our products and services. We care deeply about giving you ownership of what you’re working on. We believe Elastic achieves greatness when you are free to pursue your ideas and are surrounded and challenged by your peers. You are empowered to comment on anything, regardless of your role!

What You Will Be Doing:

• Work side-by-side with Elastic engineers, product marketing, support, and your fellow writers to document new features, improve our existing content, help users succeed with Elastic products, and tell a consistent Elastic story.
• Produce how-to guides, user guides, tutorials, and other content for our documentation website and in-product help center.
• Use Elastic's Git-based software development process—being comfortable using Git and GitHub is important.
• Review and edit documentation changes contributed by other Elastic employees and community members.
• Test both the product and its documentation for accuracy and consistency.

What You Will Bring:

• 2+ years in a SaaS, IT, or developer-focused environment—for example, prior experience as a technical writer, support engineer, product manager, or other technical role.
• Technical knowledge and expertise—the best writing stems from a true understanding of the product you're writing about and the problems it solves.
• Curiosity, a willingness to wear a variety of hats, a desire to learn new things, and the drive to roll up your sleeves and tackle sophisticated problems.
• Experience with a lightweight mark-up language such as Markdown, Asciidoc, or Wikitext.

Compensation and Benefits:

Compensation for this role is in the form of base salary. This role does not have a variable compensation component. The typical starting salary range for new hires in this role is listed below:

$68,200—$107,900 CAD

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched Registered Retirement Savings Plan (RRSP) with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [e-mail] We will reply to your request within 24 business hours of submission.