Dock Attendant

City Cruises; Eastern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading cruise company is seeking a Dock Attendant to ensure smooth dock operations and provide exceptional customer service. The role involves managing guest traffic, maintaining cleanliness, and adhering to safety protocols. Ideal candidates will have a service-oriented mindset, energetic personality, and the ability to work in various weather conditions.

Benefits

Competitive Wage

Retention Bonus - up to $500.00

Complimentary Cruise Tickets & Uniforms

Crew Recognition Awards

Crew Referral Program - up to $200.00 per referral

Paid Training

Qualifications

• Must effectively convey information to guests and coworkers.
• Energetic and enthusiastic personality essential.
• Valid Ontario driver's license, Class G2 or higher required.

Responsibilities

• Manage guest traffic flow on and off the docks.
• Ensure docks are clean and free of debris.
• Provide customer service and assist guests with inquiries.

Skills

Customer Service

Team Collaboration

Safety Awareness

Education

O.S.S.D. or equivalent

Job description

TheDock Attendantwill perform a variety of tasks to ensure a smooth operation of the docks. The Dock Attendant will work in a safe and efficient manner while providing a high level of customer service to all guests. This position reports to the Dock Manager.Crew Benefits:

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Essential Duties & Responsibilities:

• Provide amazing hospitality to guests and coworkers as prescribed in RESPECT Service System
• Manage guest traffic flow on and off the docks
• Follow safety protocols to ensure the protection of passengers and the vessel
• Handle lines to moor vessels to dock
• Ensure docks are clean and free of any debris
• Answer general inquiries and provide information about facility
• Immediately report any incidents or safety concerns to Dock Manager
• Provide amazing customer service and assist guests with questions or concerns and relay information to Dock Manager
• Assist Food & Beverage team with daily food delivery and restock of boats
• Follows all safety policies, departmental policies, and service standards
• Adheres to all health and safety regulations
• Be prepared to begin work at scheduled time
• Maintain uniform and personal grooming in compliance with appearance standards
• Additional job duties as assigned

Requirements & Qualifications:

• O.S.S.D. or equivalent as recognized by the Ministry of Education
• Must be able to effectively understand and convey written and verbal information to guests and coworkers
• Must possess a service orientation – actively looking for ways to help others
• Energetic and enthusiastic personality essential
• If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)
• Valid Ontario driver's license, Class G2 or higher
• Walk, stand, sit and work in all types of weather conditions for extended periods
• Will work for extended periods of time without sitting
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 pounds (18 kilograms)
• Will be required to be available for work on all major holidays