DMO Technical Support Representative _Canada

Metso; Montreal (administrative region); Hybrid; CAD 97,000 - 110,000; Full time

Benefits offered by this job

Hybrid/remote working options

Competitive compensation

Annual leave starting at 15 days per

Wellbeing programs

Job summary

Metso is seeking a DMO Technical Support Representative to join our Distributor Management Office / Technical Support Team in Canada. You will provide technical support to distributors and end customers, ensuring timely resolution of product, warranty, commissioning, and service-related issues while supporting distributor performance and customer satisfaction.

You will report to the Head of Distribution FSE, North, Central & South America, and travel internationally as needed.

Qualifications

• Experience supporting industrial equipment, machinery, mining, or related products.
• Strong troubleshooting and problem-solving skills with independence.
• Excellent communication with customers, distributors, and internal teams.
• Experience managing warranty-related processes and service activities.

Responsibilities

• Provide technical support to distributors and end customers for assigned products.
• Communicate product updates and service bulletins to distributors.
• Monitor warranty registrations, commissioning, and delivery acceptance.
• Investigate and resolve technical issues with ownership through resolution.
• Evaluate distributor performance against service standards and KPIs.
• Coordinate technical training initiatives with the training department.
• Supervise distributor warranty activities and claims resolution.
• Conduct regular distributor visits to improve performance and service excellence.

Skills

Industrial equipment support

Troubleshooting

Customer communication

Warranty processes

Distributor relationships

Job description

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Introduction

We are looking for a DMO Technical Support Representative to join our Distributor Management Office (DMO) / Technical Support Team. In this role, you will provide technical support to distributors and end customers, ensuring timely resolution of product, warranty, commissioning, and service-related issues while supporting distributor performance and customer satisfaction. You will contribute to improved equipment reliability, service excellence, and strong distributor partnerships. You will report to the Head of Distribution FSE, North, Central & South America. This role is based in Canada with hybrid or remote working options available. Includes international and domestic travel.

Team you will belong to

You will join a team of 10 technical support professionals focused on supporting Metso distributors and customers across assigned products and services. Our team plays a key role in ensuring product performance, distributor capability development, warranty compliance, and customer success, with a shared focus on delivering world-class technical support.

We collaborate closely with distributors, customers, training teams, service personnel, product experts, and internal stakeholders across Metso. Our ways of working emphasize open communication, accountability, collaboration, safety, and continuous improvement.

What You’ll Do

• Provide technical support to Metso distributors and end customers for assigned products and services.


• Communicate product, parts, service bulletins, and technical updates effectively while ensuring required updates are completed by distributors.


• Monitor and support warranty registration, commissioning, delivery acceptance, and warranty processes in accordance with company policies and procedures.


• Investigate and resolve technical support issues promptly while taking ownership through resolution.


• Evaluate distributor technical support capabilities and performance against established service standards and key performance indicators.


• Coordinate and support technical training initiatives for distributor personnel in partnership with the training department.


• Supervise distributor warranty activities, ensuring timely reporting, coordination, and claim resolution.


• Conduct regular distributor visits to support performance improvement, strengthen relationships, and ensure service excellence.

What You’ll Bring

• Technical experience supporting industrial equipment, machinery, heavy equipment, mining, aggregates, or related products.


• Strong troubleshooting and problem-solving skills with the ability to independently resolve technical issues.


• Excellent communication skills and the ability to effectively engage with customers, distributors, and internal stakeholders.


• Experience managing warranty-related processes, service activities, or technical support functions.


• Ability to prioritize multiple issues and deliver timely responses in a fast-paced environment.


• Commitment to maintaining high standards of safety, quality, and customer service.


• Experience delivering technical training and coaching to customers or channel partners (nice to have).


• Previous experience working within a distributor network or dealer support environment (nice to have).

What’s In It For You

At Metso, you will combine meaningful work with opportunities to learn, grow, and make an impact in a supportive and inclusive environment. You'll be part of a global team where collaboration, wellbeing, and continuous learning are part of everyday work.

We support your growth and wellbeing by offering:

• Purpose-led work: Contribute to enabling sustainable modern life and transforming the industry.


• Wellbeing: Access to wellbeing programmes, occupational healthcare, and supportive services.


• Rewards: Competitive compensation and performance-based incentives.


• Flexibility: Hybrid working options to support balance and productivity.


• Growth: Learning pathways, mentoring, internal mobility, and global collaboration opportunities.


• Culture: A caring, collaborative, and inclusive workplace committed to helping you thrive.

When joining Metso in Canada, you can also benefit from:

• Competitive benefits plan


• Healthy living rewards


• Mental wellbeing services


• Annual leave starting at 15 days per calendar year


• Engagement surveys


• Global incentive program tied to business and performance targets

The salary range for this position is $97,000 - $110,000 CAD.

For more information, please contact Lexi Keener at [e-mail].

We review applications on an ongoing basis and may begin interviews before the application deadline.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, colour, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end‑to‑end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.

metso.com