District Studio Manager In Training

Orangetheory Fitness Canada; Burnaby; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Training & development

Bonus based on performance

Employee discounts

Job summary

Orangetheory Fitness Canada is seeking a District Studio Manager (In Training) to oversee 3-5 studios across the district, with a home studio and collaboration with 2-4 other Studio Managers. This hands-on role covers daily operations, sales growth, and regional marketing initiatives to hit revenue goals.

During the initial 3-6 months, training occurs in a British Columbia studio to learn the business; the length varies with experience and needs.

Qualifications

• Minimum 3 years of multi-unit management experience in sales or operations leadership roles.
• Minimum 5 years of customer service experience within a fitness or related industry.
• Proven track record of exceeding sales and operational objectives.
• Strong oral communication skills.

Responsibilities

• Provide exemplary leadership as part of the senior management team.
• Train, mentor, and lead Studio Managers and their teams in sales, marketing, and operational excellence.
• Build a strong team culture that embodies the values of Orangetheory Fitness.
• Oversee recruitment, hiring, and development of studio staff across the region.
• Develop and execute innovative marketing campaigns to drive membership growth.
• Ensure studios meet sales objectives related to all revenue streams.
• Monitor key performance indicators (KPIs) such as membership growth rate, member retention rate, and revenue per member.
• Coordinate off-site events and promotions with Studio Managers to increase brand visibility.
• Manage back-office paperwork, including agreements, member account information, reports, and statistics.
• Conduct monthly audits of sales systems and studio compliance with company standards.
• Review daily studio operations to ensure cleanliness, maintenance, and adherence to branding guidelines.
• Ensure studios consistently deliver exceptional member experiences aligned with Orangetheory's mission of helping members achieve More Life.
• Address member communications and resolve concerns promptly and effectively.
• Perform regular evaluations of Studio Managers to identify areas for improvement and amplify strengths.
• Hold teams accountable through role-playing exercises, secret shopping audits, and consistent performance tracking.
• Develop processes for tracking individual and team accountability across all studios.

Skills

Multi-unit management

Sales leadership

Operations leadership

Customer service

People management

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Training & development
• Bonus based on performance
• Employee discounts

Job Description:

The District Studio Manager (In Training) will be responsible for the success of studio operations and sales performance across multiple Orangetheory Fitness studios within their district (3-5 studios). They will have a designated home studio, while also working directly with (2-4) other Studio Managers and studio-level staff across the region. This is an active, hands-on role that includes day-to-day studio operations. They will also collaborate and implement marketing & sales strategies in order to meet sales goals and increase revenue year over year.

The first 3-6 months are an estimated training period. During this time, the District Studio Manager (In Training) will be placed in a B.C. studio to become familiar with the business. The length of this period may vary based on the individual's experience and progress, as well as business needs.

The ideal candidate is a motivated, resourceful, and independent leader who thrives in managing dynamic fitness facilities. They are characterized by their drive to exceed expectations and their ability to adapt to challenges while fostering growth and innovation.

Essential Duties & Responsibilities:

Leadership & Team Development

• Provide exemplary leadership as part of the senior management team.
• Train, mentor, and lead Studio Managers and their teams in sales, marketing, and operational excellence.
• Build a strong team culture that embodies the values of Orangetheory Fitness.
• Oversee recruitment, hiring, and development of studio staff across the region.

Sales & Marketing Performance

• Develop and execute innovative marketing campaigns to drive membership growth.
• Ensure studios meet sales objectives related to all revenue streams.
• Monitor key performance indicators (KPIs) such as membership growth rate, member retention rate, and revenue per member.
• Coordinate off-site events and promotions with Studio Managers to increase brand visibility.

Operational Management

• Manage back-office paperwork, including agreements, member account information, reports, and statistics.
• Conduct monthly audits of sales systems and studio compliance with company standards.
• Review daily studio operations to ensure cleanliness, maintenance, and adherence to branding guidelines.

Member Experience

• Ensure studios consistently deliver exceptional member experiences aligned with Orangetheory's mission of helping members achieve More Life.
• Address member communications and resolve concerns promptly and effectively.

Performance Monitoring & Accountability

• Perform regular evaluations of Studio Managers to identify areas for improvement and amplify strengths.
• Hold teams accountable through role-playing exercises, secret shopping audits, and consistent performance tracking.
• Develop processes for tracking individual and team accountability across all studios.

Qualifications & Requirements:

• Minimum 3 years of multi-unit management experience in sales or operations leadership roles.
• Minimum 5 years of customer service experience within a fitness or related industry.
• Proven track record of exceeding sales and operational objectives.
• Strong oral