Dispatcher – Inspection & Services Division

Viking Fire Protection Inc.; Ottawa; On-site; CAD 36,000 - 47,000; Full time

Benefits offered by this job

Vacation after 1 year

Statutory holidays

Personal days

Group Insurance

RRSP

Training

Recognition program

Canadian owned

Job summary

Viking Fire Protection Inc. in Ottawa is seeking a Dispatcher for the Inspection & Services Division to coordinate service operations, support field technicians, and deliver an outstanding customer experience.

You will answer calls, schedule and dispatch service calls, plan workloads and inspection visits, provide administrative support, create work orders, and promote Viking's products and services. A relevant certificate or HS diploma and 2+ years of experience are preferred.

Qualifications

• Administrative certificate or HS diploma or equivalent experience.
• Minimum of 2 years of relevant experience in a similar position.
• Strong computer skills and very good knowledge of Windows software.
• Strong customer service skills; good communication.
• Be resourceful and have a good work organization.

Responsibilities

• Answer customer calls, inquiries, and service requests professionally and promptly.
• Schedule and dispatch service calls to technicians based on priorities and availability.
• Plan and coordinate technicians' workloads, inspection visits, and monthly schedules.
• Provide administrative support to field technicians and maintain service-related documentation.
• Create and manage service calls, work orders, and related records.

Skills

Strong customer service

Administrative skills

Time management

Education

Administrative certificate or HS diploma

Tools

Windows software

Job description

Dispatcher – Inspection & Services Division

VO-86

Location : Ottawa

Schedule : 37.5 hours per week

Salary : $26-$34 per hour, based on experience and qualifications

Job Description

Reporting to the Operations Manager, the Dispatcher plays a key role in coordinating service operations, supporting field technicians, and delivering an outstanding customer experience.

Key responsibilities include:

• Answer customer calls, inquiries, and service requests in a professional and timely manner
• Schedule and dispatch service calls to technicians based on priorities and availability
• Plan and coordinate technicians' workloads, inspection visits, and monthly schedules
• Provide administrative support to field technicians and maintain service-related documentation
• Create and manage service calls, work orders, and related records;
• Provide basic technical assistance and direct customer concerns to the appropriate internal resources
• Monitor service activities to ensure work is completed within established timelines
• Promote the company’s products and services to existing and prospective customers

Success Factors

• Administrative certificate from a recognized college or university or High School diploma with equivalent relevant experience
• Minimum of 2 years of relevant experience in a similar position (an asset)
• Strong computer skills and very good knowledge of Windows software
• Strong customer service skills
• Be resourceful and have a good work organization

Why Join Viking?

• Viking values, respects, and supports the interests of its employees from all walks of life. We will consider all qualified candidates
• Salary range: $26-$34 per hour, based on experience and qualifications
• 3 weeks of vacation from May 1st following 1 year of service, 12 paid Statutory Holidays and 5 paid personal days per year
• Comprehensive Group Insurance Plan upon hiring, including the virtual care platform Dialogue for a quick access to healthcare services in many Canadian provinces
• Group RRSP with employer contributions following months of continuous service
• Supplemental training according to employer market or company needs
• Years of service Recognition Program
• Viking is 100% Canadian Owned and Operated

Industry Standards & Affiliation

Viking systems are designed and installed exclusively according to NFPA standards. Our team uses products that are recognized by ULC and FM Approved standards. Viking Fire Protection also meets pre-qualification requirements by several recognized organizations.