Dispatcher (Full-Time, Permanent) - Airdrie

Trimark People Solutions; Airdrie; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay based on experience

Professional development opportunities

Group health benefits

Job summary

A recruitment partner for a major transportation firm is seeking an experienced Dispatcher to manage schedules and ensure compliance in Alberta, Canada. Ideal candidates will have over 5 years of dispatching experience, strong communication skills, and familiarity with the transportation industry. The role involves collaborating with drivers and maintaining transportation logistics while providing an excellent customer experience. This is a full-time, permanent position with competitive pay and growth opportunities.

Qualifications

• 5+ years of dispatching experience in the transportation industry, preferably with motorcoaches.
• Strong interpersonal skills and effective decision-making.
• Good working knowledge of Western Canada.

Responsibilities

• Manage day-to-day schedule of operators and allocate appropriate coaches.
• Maintain vehicle location and driver assignment records.
• Communicate effectively with drivers and support operator inquiries.

Skills

Problem solving

Interpersonal skills

Time management

Decision making

Communication skills

Tech-savvy

Tools

Microsoft Office

Motive

Coach Manager

Job description

This role requires excellent leadership, problem solving, and demonstration of professionalism in a culture of safety while ensuring compliance with Company programs and procedures, Provincial and Federal regulations, and client policies.

The Dispatcher ensures clients have an amazing experience as they tour Western Canada on premium motor coaches. You will be an integral member of the TRAXX team, working with the Trip Supporters (Dispatch Coordinators) and Duty Manager to ensure all Motor Coach Operator and road (trip) activities are supported and monitored according to customer itineraries and transportation (regulatory) requirements. The Dispatcher frequently collaborates with other Managers of the organization. Your priority will be to ensure TRAXX safely delivers on and exceeds our customers' expectations of their TRAXX Coachlines experience.

Key Responsibilities

• Responsible to manage the day-to-day schedule of the operators and the fleet, allocating appropriate type of coaches for each trip.
• Maintain accurate and up-to-date records of vehicle locations, driver assignments, and transportation schedules.
• Communicate effectively with drivers, assess and support all operator inquiries and provide relevant trip information.
• Collaborate with other departments to address issues related to transportation operations, including maintenance and customer service.
• Ensure compliance with all relevant regulations, policies, and procedures, including safety guidelines and transportation laws.
• Prepare reports and maintain documentation related to transportation activities, including inspections, logs, and incident reports.
• Stay updated on industry trends, technologies, and best practices in transportation logistics.
• Other duties as assigned.

About you

You are known for your ability to remain calm and professional while effectively handling multiple calls and tasks, addressing problems, and dispatching appropriate team members. Key to your success is your communication, time management, decision making, and people skills.

Qualifications & Experience

• 5+ years of Dispatching experience within the transportation industry. Preferably working with Motorcoaches.
• Effective decision making, problem solving, planning and attention to detail.
• Strong interpersonal skills (organizational, team oriented & focused).
• Good working knowledge of western Canada.
• Excellent verbal and written communication skills.
• Must be able to work flexible schedules that includes early mornings, evenings, weekends, and holidays.
• Tech-savvy with strong interest in emerging technologies.
• Working knowledge of Microsoft Office software (Word, Excel, Outlook, etc.); knowledge of transportation software is an asset.
• Experience working with Motive, and Coach Manager is considered asset.
• Experience in the truck or highway bus transportation industry an asset.

What’s in it for you?

Role

At TRAXX, we are in the people business. No matter your role in the company, from maintenance techs to drivers and office team members, you play an important part in the day to day operations and ensuring a smooth transition from planning to travel implementation. We recognize that by providing our employees:

• Positive Learning and Growth Environment.
• Competitive pay based on experience.
• Professional development & advancement opportunities.
• Full time employees eligible for company Group Health Benefits and Group RRSP Program.

JOB TYPE: Full-time (Permanent).

About Traxx

TRAXX Coachlines provides first-class charter motor coach services throughout Western Canada and the Greater Seattle Area. At our core, our culture of excellence, transparency and inclusivity is only possible with dedicated team members who share our vision - being the number one choice in group travel solutions locally and abroad. We bring together individuals with diverse backgrounds, talents, and expertise to support our clients. From sports teams to chartered tours to worksite transportation, TRAXX has been providing the best motorcoach experience on the road since 1932.

Learn more about us at www.TRAXX.net.

Accommodations

TRAXX is committed to the principles of accessibility, diversity, equity, and inclusion. We encourage applications from all qualified individuals. Accommodations are available during the recruitment process and throughout employment, upon request. Please contact [e-mail] to request accommodation or for more information.

Trimark People Solutions | Recruitment Partner for TRAXX Coachlines.