Dispatcher

Van Kam Freightways; Kelowna; On-site; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Company-paid benefits

Defined contribution pension

Team events & work-life balance

Job summary

Van Kam Freightways Ltd. in Kelowna is seeking a Dispatcher to coordinate daily freight movements and routes. You will direct and support a driving team, work with the dock staff, and use the Auto-Route system to optimize deliveries.

The role requires strong organizational, communication, and problem-solving skills, with knowledge of DOT rules. This 3-month contract offers benefits and growth potential as the company continues its 78-year journey in the LTL space.

Qualifications

• Previous dispatch, transportation, logistics, or LTL experience is asset.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to make timely decisions in a fast-paced operational environment.
• Strong communication and customer service skills.
• Ability to coordinate drivers and work collaboratively with dock and terminal teams.

Responsibilities

• Direct and coordinate the daily driving team to meet or exceed operational and service goals.
• Utilize the Auto-Route system to plan and manage efficient delivery routes.
• Maximize route and driver efficiency while minimizing unnecessary overtime.
• Coordinate drivers for afternoon duties and other operational requirements.
• Work closely with the dock team to support efficient freight movement and daily delivery requirements.
• Set up and maintain postal codes, consignee information, and customer delivery details within the Auto-Route system.
• Ensure applicable notes are entered for freight that is not delivered within the scheduled timeframe.
• Maintain customer delivery profiles with relevant notes and instructions for drivers.
• Minimize the use of hired cartage while maintaining service requirements.
• Ensure applicable charges, including tailgate, appointment, redelivery, and flat-deck charges, are accurately captured.
• Process storage and shortage bills as required.

Skills

Dispatch experience

Organizational skills

Communication skills

English fluency

DOT knowledge

Tools

Auto-Route system

Job description

Are you ready to drive your career forward? Hit the road with Van Kam Freightways Ltd. as we embark on our next journey to find a Dispatcher based out of our Kelowna Terminal to join our awesome team! If you thrive in a fast-paced environment and love the thrill of coordinating freight movements, this is the career for you! www.vankam.com This is a 3-month contract position with the possibility of extension. At Van Kam Freightways, we are trailblazers in the LTL Transportation industry, constantly innovating and pushing boundaries as we grow. With 78 years of service (and counting), we’re on a mission to create a work environment that’s as fast paced and exciting as the journeys we take. Join us and be part of something amazing!!

WHAT YOU’LL DO:

Dispatch & Route Coordination

• Direct and coordinate the daily driving team to meet or exceed operational and service goals.
• Utilize the Auto-Route system to plan and manage efficient delivery routes.
• Maximize route and driver efficiency while minimizing unnecessary overtime.
• Coordinate drivers for afternoon duties and other operational requirements.
• Work closely with the dock team to support efficient freight movement and daily delivery requirements.
• Set up and maintain postal codes, consignee information, and customer delivery details within the Auto-Route system.
• Ensure appropriate notes are entered for freight that is not delivered within the scheduled timeframe.
• Maintain customer delivery profiles with relevant notes and instructions for drivers.
• Minimize the use of hired cartage while maintaining service requirements.
• Ensure applicable charges, including tailgate, appointment, redelivery, and flat-deck charges, are accurately captured.
• Process storage and shortage bills as required.

Appointments & Customer Service

• Keep customers informed of appointment details, delivery status, and any changes or delays.
• Respond to incoming phone calls and customer inquiries as needed.
• Request and coordinate re-consignments, redeliveries, flat-deck services, and other special delivery requirements, ensuring appropriate approvals are received.

QUALIFICATIONS AND SKILLS

• Previous dispatch, transportation, logistics, or LTL experience is considered an asset.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to make timely decisions in a fast-paced operational environment.
• Strong communication and customer service skills.
• Ability to effectively coordinate drivers and work collaboratively with dock and terminal teams.
• Strong attention to detail and ability to maintain accurate information and documentation.
• Ability to adapt to changing priorities, staffing requirements, and operational needs.
• Experience with transportation management, dispatch, or routing systems is considered an asset.
• Comfortable learning and working with internal computer systems and technology.

WHO YOU ARE:

• You have no issue communicating with others and can speak, read and write using the English language fluently.
• You manage multiple tasks, schedules and records efficiently to keep things running smoothly.
• You can think on your feet and find quick solutions to unexpected issues, such as delays or route changes.
• You know how to keep accurate records and ensure compliance with regulations, with a keen eye for detail.
• You put customers first, providing exceptional service that addresses concerns and keeps them informed, maintaining solid customer relationships.
• You stay calm and composed under pressure in a fast-paced and often high-stress environment.
• You are a team player collaborating with drivers while optimizing routes and improve efficiency.
• You have a solid understanding of transportation regulations such as DOT rules and are compliant and safety minded.

WHAT’S IN IT FOR YOU?

Make a Difference:

Be part of a mission-driven company, giving back to the community and making the world a better place! We support over 25 non-profit organizations and local charities every year through either monetary donation or volunteer work. We also match employee donations of up to $150 per employee per year to ensure we can support the organizations that matter to you.

Health is Wealth:

Enjoy our 100% company paid, comprehensive benefit plan so you and your family members can stay fit as a fiddle and crush your goals.

Invest in your future:

Our employees are not just valued, they’re invested! Enjoy a robust Defined Contribution Pension Plan where your tomorrow is built today. We match your contributions, and you can watch your retirement savings grow!

Climb That Ladder:

True to our values, we are committed to helping our employees reach their professional goals. We offer opportunities for learning, growth and improving your skills.

Party Time:

We like to have fun, and we hope you do too! Enjoy regular social events and activities.

It’s all about balance:

We treat our customers like friends and our employees like family. As a family-owned company, we understand the importance of work-life balance which is why we offer competitive time-off benefits and commit to providing a balanced schedule for our drivers – so they can spend less time on the road and more time with the ones they love.

Go Green:

Our Green Initiative programs limit our carbon footprint which include things like governing road speeds to reduce fuel consumption, equipping new tractors with clean emissions technology and investing in technology to limit paper use, just to name a few!

#INDMP