Dispatcher

First Student; Halton Hills; Sur place; CAD 25 000 - 39 000; Plein temps

Résumé du poste

First Student is seeking a Dispatcher to coordinate bus routes and ensure on-time service while advising drivers and monitors. The role emphasizes safety, reliability, and excellent customer service in a fast-paced environment.

The position requires 3-5 years of dispatch or related experience, a high school diploma, and proficiency with radio dispatch equipment. You will work as part of a large team with career development opportunities and a focus on safety and dependable transportation.

Qualifications

• 3-5 years of experience in dispatch or related logistics roles
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to background check

Responsabilités

• Oversees routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes scheduling issues and reports to Operations Supervisor/Contract Manager
• Serves as liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Back-up driver duties or clerical tasks as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Connaissances

Communication

Customer service

Time management

Formation

High school diploma or equivalent

Outils

Radio dispatch equipment

Description du poste

At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.
At First Student, we are proud to offer:

Tremendous Career Advancement Opportunities due to a strong presence across North America
Positive and rewarding work environment

Dispatcher Responsibilities:

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Dispatcher Experience and Skills Required:

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to background check.

First Students commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you’ll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you’ll also enjoy security, a brilliant future, and excellent training.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.