Dispatcher

Green Infrastructure Partners Inc.; Canada; On-site; CAD 37,000 - 43,000; Full time

Benefits offered by this job

Comprehensive benefits package

Retirement savings program

Career growth opportunities

Job summary

Green Infrastructure Partners Inc. is seeking a Dispatcher to support and drive on-time delivery of product orders. The role involves coordinating orders, haulers, and delivery times, with night and weekend coverage in a 24/7 operation.

You will interact with Logistics, Sales, Operations, and Finance to ensure documentation and schedules meet customer requirements. Responsibilities include issuing schedules, resolving delivery issues, data entry, and maintaining logistics systems, while

Qualifications

• Experience in dispatch, scale-house, and customer service.
• Construction materials ordering and delivery experience.
• Ability to coordinate just-in-time deliveries in a fast-paced environment.

Responsibilities

• Receive and schedule customer orders with hauler/driver details.
• Identify and resolve delivery issues to ensure on-time delivery.
• Provide night and weekend dispatch coverage.
• Assist with scale house and ticketing activities.
• Maintain order and customer data in logistics software.

Skills

Dispatch experience

Scale-house

Customer service

Excel basics

Tools

Logistics software

Job description

SUMMARY

Reporting into the Logistics Supervisor, the Dispatcher is responsible for supporting and driving successful delivery of product orders to customers. This role plays a critical part in the Logistics team, and works closely with Terminal and Plant Operations, Sales, and Operational Finance and Accounting. This is a 24/7 operation with just-in-time deliveries to customers. The role requires night and weekend coverage and the ability to operate in a fast paced environment. You will be responsible for receiving orders and scheduling delivery logistics, ensuring customer requirements such as providing required documentation are satisfied, communication with key stakeholders, and making changes to the schedule when required in order to ensure on-time delivery to customers.

PRIMARY SCOPE OF ROLE

Dispatch Responsibilities

• Receive and schedule customer orders (product, hauler/driver, loading time, delivery time/location) and ensure that additional customer requirements, such as required documentation, are provided
• Identify and resolve delivery issues that may arise to help ensure on-time delivery to customers
• Provide night and weekend dispatch coverage as required
• Assist with scale house and ticketing activities
• Maintain customer and order related data in order/logistics computer software activities

Coordination and Collaboration

• Act as central contact between Logistics, Haulers, Drivers, Operations, Sales, and Operational Finance/Accounting
• Communicate emerging issues and work with stakeholders to resolve delivery issues to help ensure on-time delivery to customers

Business Improvement

• Provide insights into hands‑on and practical improvements that are possible to improve the order and customer delivery logistics process
• Assist with maintaining, supporting, and configuring software programs that support the logistics process
• Ensure adherence to policies, procedures, and standards related to customer orders and deliveries

Customer Service and Administration

• Assist with Customer Service and Administration duties including data entry and reporting

POSITION REQUIREMENTS

• Experience in dispatch, scale-house, and/or related customer service
• Experience in construction materials ordering and delivery
• Ability to rapidly and effectively coordinate just-in-time deliveries to customers in a fast paced and fluid environment
• Proven experience with scale house and ticketing operations
• Ability to effectively both verbally and in writing with stakeholders
• Computer literacy and basic math skills
• Available to work nights and weekends

WHAT WE OFFER

Expected Base Salary: $27-$31/hr

Comprehensive group benefits program.

Retirement savings program.

Career growth and advancement opportunities.

Disclaimers

Artificial Intelligence (AI) Disclosure: We may use AI-enabled tools to support certain aspects of our recruitment process, including application screening and recruitment administration. AI-generated insights or recommendations are used to assist our hiring teams and are not the sole basis for employment decisions. All hiring decisions are reviewed and made by human decision-makers.

Vacancy Status: This posting is for an existing job vacancy. GIP does not accept unsolicited resumes from external recruiters or agencies. We only work with approved partners directly engaged by our Human Resources team for specific searches. Unsolicited submissions will not be eligible for placement fees. We thank you for your interest. Only those selected for an interview will be contacted.

Green Infrastructure Partners Inc. “GIP”, is an equal opportunity employer and encourages women, Indigenous peoples, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We believe that world‑class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GIP will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Our People

At Green Infrastructure Partners (GIP), our people are among the best. Our most valuable asset is our people – comprising our employees, customers, and the public. Nothing is more important than our people coming to work happy and leaving safely. GIP team members are at the heart of our success in designing and delivering infrastructure projects safely, thoughtfully, and with the highest quality.

Our Work

The work we do impacts lives. It impacts our schools and neighbourhoods, shaping our communities and cities. We are one of Canada’s largest and fastest-growing construction companies. Every day, our people design, deliver, and maintain infrastructure for Canada’s rapidly growing cities. From demolition, shoring, and foundations to excavation, remediation, structures, paving, and the production of materials, we have the unique ability to self-perform all project scopes without reliance on subcontractors. The work we do at GIP today will carry us into a better, greener, and safer tomorrow.

Our Culture

We are committed to fostering a work environment that embraces Diversity, Equity, Inclusion and Belonging for all so our people benefit from the creative solutions that come from embracing differences. Sustainability is part of our DNA. We focus on recycling and reusing materials by repurposing old roads and reengineering them into new ones, thereby keeping tons of used materials out of our landfills. As we look to the future, we need creative, ambitious, and innovative professionals who can help us to build the world of tomorrow, today. If you want to work for a world‑class organization that provides an exceptional career experience with an inclusive and collaborative culture, this opportunity is for you!