Dispatch Coordinator

Day & Ross; Montreal; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading transportation and logistics provider is seeking a Dispatch Coordinator in Montreal. The role involves supporting daily operations through communication, report management, and enhancing efficiencies within the dispatch team. Candidates should have a background in logistics with strong communication skills in both English and French.

Qualifications

• Minimum secondary education; post-secondary preferred.
• Experience in transportation or operations is beneficial.
• Must have English and French language skills.

Responsibilities

• Generate, review, and distribute reports to monitor performance.
• Coordinate communication between departments regarding dispatch operations.
• Manage and prioritize incoming emails.

Skills

Communication

Problem-solving

Interpersonal skills

Customer relationship

Education

Secondary education

Post-secondary education in Supply Chain or Logistics Management

Tools

Bringg

TruckMate

Job description

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Job Description

You belong at Day & Ross.

Dispatch Coordinator

Permanent Full-time

Lachine, QC.

The Dispatch Coordinator will provide essential support to the dispatch team by handling administrative tasks and assisting with daily operations. This role involves managing reports, coordinating communication between departments, and overseeing email communications related to dispatch operations. The ideal candidate will be proactive, detail-oriented, and possess excellent communication skills to ensure the smooth flow of dispatch operations.

How You’ll Help

• Generate, review, and distribute relevant reports (Salesforce) to monitor performance metrics and ensure timely deliveries.
• Track and report on missed pickups, ensuring the dispatch team receives timely information to address issues.
• Communicate with other departments as needed to resolve missed pickup issues.
• Monitor and prioritize incoming emails to the dispatch team’s shared inbox.
• Ensure prompt responses to customer queries, inquiries, and concerns.
• Direct urgent requests and escalations to the appropriate team members or departments.
• Serve as a liaison between dispatchers and other departments, facilitating smooth communication.
• Monitor driver performance and report findings to the manager.
• Identify areas for improvement and efficiencies.

Your Skills & Experience

• Minimum of secondary education; post-secondary education in Supply Chain or Logistics Management is preferred, or a combination of education and experience.
• Previous transportation or operational experience is preferred; roles within transportation would be beneficial. New graduates or current students are welcome.
• Experience with web-based programs such as Bringg and TruckMate.
• Demonstrated customer relationship skills.
• Able to work under deadlines in a high transactional environment.
• Ability to champion business needs collaboratively.
• Strong sense of urgency and calm response to demands.
• Exceptional interpersonal and leadership skills to manage demands and resolve issues.
• Ability to work independently; a self-starter.
• Strong problem-solving skills with proactive solutions.
• Ability to work a flexible schedule.
• Results-focused.
• English and French language skills required.
• Able to work with little supervision.

To apply, visit our Careers page at dayross.com.

If selected, you will be asked to provide references and criminal background checks before employment. You will only be contacted if selected for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members across the US and Canada, we offer diversified freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet, and Logistics.

We believe our people are our greatest strength. Recognized as one of Canada's Best Managed Companies and a Top Company for Women to Work for in Transportation since 2018, our values reflect our family-oriented culture, aligned with McCain Foods Limited.

As a federally regulated employer, Day & Ross supports employment equity and encourages all qualified members of designated groups to apply. We are committed to accessibility and meeting the needs of people with disabilities, removing barriers, and complying with Accessible Canada Regulations.

**Seniority level:** Entry level

**Employment type:** Full-time

**Job function:** Management and Manufacturing, Truck Transportation