Bilingual Service Dispatch Coordinator (2025-9169)

Johnston Equipment; Montreal; On-site; CAD 45,000 - 70,000; Full time

Job summary

Join Johnston Equipment as a Bilingual Service Dispatch Coordinator where you’ll play a vital role in customer service and operations. This entry-level position offers competitive compensation and the opportunity for personal and professional growth. Your attention to detail and organizational skills will be pivotal in ensuring customer satisfaction and efficient handling of service requests. Work in a collaborative environment that values every employee's contribution.

Benefits

Competitive compensation

Work/life balance

Professional development opportunities

Qualifications

• Entry level position focused on customer service and administration.
• Must have keyboarding/data entry experience.
• Strong communication skills and teamwork are essential.

Responsibilities

• Assist technicians and customers with purchase orders and invoice auditing.
• Manage service work orders and maintain data integrity within business systems.
• Receive incoming customer calls and input requests for service.

Skills

Attention to Detail and Accuracy

Strong Work Ethic

Organizational Skills

Customer Service

Collaborates with Others

Education

Career College, Call Centre / Customer Service

High School

Tools

Microsoft Office

Job description

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Join to apply for the Bilingual Service Dispatch Coordinator (2025-9169) role at Johnston Equipment

As a Service Administrator, you are part of a large team that is the critical backbone to the success of the National Call Centre department. You assist technicians and customers with obtaining purchase orders and auditing invoices for discrepancies. You will move service work orders through to closing and obtain missing information to accurately bill customers.

Johnston Equipment is a dynamic team working together for a common goal: client satisfaction. At GNJ every client and employee is valued and important.

We Offer Our Employees

• A stable company who stands behind 65 years of business excellence
• Competitive compensation
• Work/ life balance
• The chance to expand your professional and personal skills
• Learning with a national leader in a most critical industry, material handling
  
  

The ideal candidate is highly organized and can manage high volumes of data entries. You will need to be responsive with a strong sense of urgency, and have a high level of speed and attention to detail to audit technical quotations, maintain data integrity within business systems, and manage order entry processes. You must be a clear and efficient communicator to handle both customer and technicians’ requests. Your customer care attitude will be the key to your success.

Goals

• Optimally manage the administration and completion of purchase order processes
• Maximize the efficiency of onsite services to customers through productive management and administration of technician work orders
• Accurately oversee the posting of lost time for technicians, work order statuses, and billing and re-billing of services
• Ensure the timely response to inquiries through support of the queue of customer requests
  
  

Key Work Activities

• Receive incoming customer calls and input customer requests to be dealt with by service dispatch coordinators
• Post technician work orders
• Manage the open work order email inbox and reply to internal emails in a timely manner
• Request modifications, changes, and additions to customer equipment
• Receive purchase orders and close completed work orders
• Liaise with road service technicians to coordinate service calls, post lost time, and provide additional information as needed to support them in their service call duties
  
  

Here at Johnston we believe that attitude is everything so bring your “make a difference” personality and strong work ethic and be ready to succeed!

You make a difference: The Service Administrator is key to maintaining data integrity within our business system and for the accurate output of billing to our customers. They also provide back-up support to the Call Centre and both of these important tasks ensure customer satisfaction. The accurate billing allows for prompt payment and an effortless customer experience.

Johnston Equipment is working together for continuous improvement, sustainable outcomes and outstanding customer care. Live the values. Reap the rewards.

Additional Qualifications

Education

• Career College, Call Centre / Customer Service
• High School, Other is required
  
  

Skills

• Strong Work Ethic
• Attention to Detail and Accuracy
• Must have keyboarding/data entry experience
• Advanced skills in Microsoft Office
• Achieves Results, Organizational Skills
• Bona fide job requirement, Shift: 9:00AM - 6:00PM - Monday to Friday
• Collaborates with Others, Recognizes Importance of Teamwork
• Committed to Customers
• Customer Service
• Responsiveness
• Communicates Effectively
• Attentive and Active Listening
• Patience and Tact
• Communicates with Confidence

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Industrial Machinery Manufacturing

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