Dispatch Coordinator

FortisBC Inc.; Castlegar; On-site; CAD 57,000 - 81,000; Full time

Job summary

FortisBC Inc. is seeking a Dispatch Coordinator in Castlegar, BC to support field personnel and manage the work management tool.

The role reports to the Operations Manager, Control Center and involves coordinating dispatch orders, schedules, and external approvals while maintaining accurate data and providing training where needed. Typical duties include coordinating plan and unplanned work, updating orders, and ensuring timely crew mobilization for the Kelowna region and surrounding areas.

Qualifications

• Grade 12 Diploma.
• Minimum 2 years Electrical Utility experience.
• Demonstrated ability to coordinate resourcing and scheduling an asset.
• Intermediate level computer systems and related programs including Word, Excel and MS Outlook.

Responsibilities

• Assist in planned and unplanned operations, maintenance and construction work requirements on a daily basis.
• Coordinate the dispatch tool and related request forms, including changes and upgrades.
• Identify quality improvement initiatives for dispatch processes and all field orders to proper personnel.
• Coordinate external customer approvals as necessary for completion of work (i.e. high loads, service upgrades, electrical permits, etc.).
• Support to field personnel through the use of the dispatch tool, including; dispatch orders timelines and crew scheduling primarily for the Kelowna region, but including Kootenay and South Okanagan regions.
• Under the direction of the supervisors, foreman and in conjunction with crew leaders, prepare work schedules.
• Create orders including facility locates, retest & compliance meters, Operations service work.
• Manage and enter data associated with work/dispatch order management.
• Provide coaching and training to Trail Contact center, System Control Centre, other dispatch areas and Power Line Technicians as needed to ensure consistent direction and process adoption.
• Responsible for Miscellaneous Accounts Recovery (MAR), invoicing customers for revenue.
• Responsible for various Operational GTS requests.
• Identify monthly trends in dispatch and make recommendations to resolve the issues.

Skills

Team building

Organizational skills

Written and verbal communication

Decision making and customer service

Education

Grade 12 Diploma

Tools

SAP

OID

CIS

ArcFM

GTS

Network Operations tools

Job description

Dispatch Coordinator

Location: Castlegar, BC, CA

Branch: Electric
Affiliation: IBEW
Employment Status: Full-Time Temporary
Salary: $50.33Hourly
Short-term Incentive Eligible: No
Workplace Flexibility: No
Temp Duration: 4 months
Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

The Dispatch Coordinator supports & schedules field personnel and coordinates the administration of the work management tool, its orders, worker timelines and work management tool maintenance. This position also provides administrative support to Managers, Supervisors and department personnel.

A Dispatch Coordinator reports to the Operations Manager, Control Center.

Responsibilities

• Assist in planned and unplanned operations, maintenance and construction work requirements on a daily basis.
• Coordinate the dispatch tool and related request forms, including changes and upgrades.
• Identify quality improvement initiatives for dispatch processes and all field orders to proper personnel.
• Coordinate external customer approvals as necessary for completion of work (i.e. high loads, service upgrades, electrical permits, etc.).
• Support to field personnel through the use of the dispatch tool, including; dispatch orders timelines and crew scheduling primarily for the Kelowna region, but including Kootenay and South Okanagan regions.
• Under the direction of the supervisors, foreman and in conjunction with crew leaders, prepare work schedules.
• Create orders including facility locates, retest & compliance meters, Operations service work.
• Manage and enter data associated with work/dispatch order management.
• Provide coaching and training to Trail Contact center, System Control Centre, other dispatch areas and Power Line Technicians as needed to ensure consistent direction and process adoption.
• Responsible for Miscellaneous Accounts Recovery (MAR), invoicing customers for revenue.
• Responsible for various Operational GTS requests.
• Identify monthly trends in dispatch and make recommendations to resolve the issues.

Requirements

• Grade 12 Diploma.
• Minimum 2 years Electrical Utility experience.
• Demonstrated ability to coordinate resourcing and scheduling an asset.
• Good working knowledge of Tariff and relevant legislation including rates, terms and conditions an asset.
• Intermediate level computer systems and related programs including Word, Excel and MS Outlook.
• Familiarity of FortisBC geography, technical terms and interdepartmental service level agreements an asset.
• Working knowledge of SAP, OID, CIS, ArcFM, & GTS or associated computer programs an asset.
• Working knowledge of Network Operations tools and equipment an asset.
• Demonstrated written and verbal communication skills.
• Proven decision making and customer service skills.
• Strong team building and relationship development skills.
• Excellent organizational skills, ability to manage a wide variety of tasks simultaneously with close attention to detail and strict timelines.

Additional Information

• Overtime requirements: This role may have overtime requirements based on operational needs

• Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse.
• We offer a competitive salary and benefits package, while supporting life-long career development.
• We also encourage volunteerism and nourish the need to give back to your community.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.