Dispatch Coordinator

Fortisbc; Castlegar; On-site; CAD 57,000 - 81,000; Full time

Job summary

FortisBC is seeking a Dispatch Coordinator to support and schedule field personnel and administer the work management tool. You will coordinate orders, timelines, and maintenance, delivering administrative support to managers and supervisors in the Operations Manager, Control Center line.

Reporting to the Operations Manager, this role requires coordinating dispatch processes, dealing with external approvals, and coaching teams across multiple regions.

Qualifications

• Grade 12 Diploma.
• Minimum 2 years Electrical Utility experience.
• Demonstrated ability to coordinate resourcing and scheduling an asset.
• Good working knowledge of Tariff and relevant legislation including rates, terms and conditions an asset.
• Intermediate level computer systems and related programs including Word, Excel and MS Outlook.
• Familiarity of FortisBC geography, technical terms and interdepartmental service level agreements an asset.
• Working knowledge of SAP, OID, CIS, ArcFM, GTS or associated computer programs an asset.
• Working knowledge of Network Operations tools and equipment an asset.
• Demonstrated written and verbal communication skills.
• Proven decision making and customer service skills.
• Strong team building and relationship development skills.
• Excellent organizational skills, ability to manage a wide variety of tasks simultaneously with close attention to detail and strict timelines.

Responsibilities

• Assist in planned and unplanned operations, maintenance and construction work requirements on a daily basis.
• Coordinate the dispatch tool and related request forms, including changes and upgrades.
• Identify quality improvement initiatives for dispatch processes and all field orders to proper personnel.
• Coordinate external customer approvals as necessary for completion of work (i.e. high loads, service upgrades, electrical permits, etc.).
• Support to field personnel through the use of the dispatch tool, including; dispatch orders timelines and crew scheduling primarily for the Kelowna region, but including Kootenay and South Okanagan regions.
• Under the direction of the supervisors, foreman and in conjunction with crew leaders, prepare work schedules.
• Create orders including facility locates, retest & compliance meters, Operations service work.
• Manage and enter data associated with work/dispatch order management.
• Provide coaching and training to Trail Contact center, System Control Centre, other dispatch areas and Power Line Technicians as needed to ensure consistent direction and process adoption.
• Responsible for Miscellaneous Accounts Recovery (MAR), invoicing customers for revenue.
• Responsible for various dispatch reports; order volumes, operating metrics, etc.
• Responsible for various Operational GTS requests.
• Identify monthly trends in dispatch and make recommendations to resolve the issues.

Skills

Electrical utility experience

Scheduling coordination

Communication skills

Teamwork

Organization

Decision making

Education

Grade 12 Diploma

Tools

SAP

OID

CIS

ArcFM

GTS

Network Operations tools

Job description

Branch: Electric

Affiliation: IBEW

Employment Status: Full-Time Temporary

Salary: $50.33 Hourly

Short-term Incentive Eligible: No

Workplace Flexibility: No

Temp Duration: 4 months

Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

The Dispatch Coordinator supports & schedules field personnel and coordinates the administration of the work management tool, its orders, worker timelines and work management tool maintenance. This position also provides administrative support to Managers, Supervisors and department personnel.

A Dispatch Coordinator reports to the Operations Manager, Control Center.

Responsibilities

• Assist in planned and unplanned operations, maintenance and construction work requirements on a daily basis.
• Coordinate the dispatch tool and related request forms, including changes and upgrades.
• Identify quality improvement initiatives for dispatch processes and all field orders to proper personnel.
• Coordinate external customer approvals as necessary for completion of work (i.e. high loads, service upgrades, electrical permits, etc.).
• Support to field personnel through the use of the dispatch tool, including; dispatch orders timelines and crew scheduling primarily for the Kelowna region, but including Kootenay and South Okanagan regions.
• Under the direction of the supervisors, foreman and in conjunction with crew leaders, prepare work schedules.
• Create orders including facility locates, retest & compliance meters, Operations service work.
• Manage and enter data associated with work/dispatch order management.
• Provide coaching and training to Trail Contact center, System Control Centre, other dispatch areas and Power Line Technicians as needed to ensure consistent direction and process adoption.
• Responsible for Miscellaneous Accounts Recovery (MAR), invoicing customers for revenue.
• Responsible for various dispatch reports; order volumes, operating metrics, etc.
• Responsible for various Operational GTS requests.
• Identify monthly trends in dispatch and make recommendations to resolve the issues.

Requirements

• Grade 12 Diploma.
• Minimum 2 years Electrical Utility experience.
• Demonstrated ability to coordinate resourcing and scheduling an asset.
• Good working knowledge of Tariff and relevant legislation including rates, terms and conditions an asset.
• Intermediate level computer systems and related programs including Word, Excel and MS Outlook.
• Familiarity of FortisBC geography, technical terms and interdepartmental service level agreements an asset.
• Working knowledge of SAP, OID, CIS, ArcFM, & GTS or associated computer programs an asset.
• Working knowledge of Network Operations tools and equipment an asset.
• Demonstrated written and verbal communication skills.
• Proven decision making and customer service skills.
• Strong team building and relationship development skills.
• Excellent organizational skills, ability to manage a wide variety of tasks simultaneously with close attention to detail and strict timelines.

Additional Information

• Overtime requirements: This role may have overtime requirements based on operational needs

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.