Disability Payment Administrator

Sunlife Québec; Montreal; Hybrid; CAD 49,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Hybrid work model

Paid vacation

Retirement plan

Job summary

Sun Life Québec is seeking a Disability Payment Administrator to support plan members by maintaining disability benefit records and coordinating government benefits, including CPP and QPP applications. You will deliver timely, empathetic client service and collaborate with internal partners to improve processes.

The role requires bilingual fluency in French and English, strong organizational skills, and the ability to manage high-volume workloads in a hybrid environment.

Qualifications

• Customer service experience required.
• Strong communication and active listening skills.
• Bilingual in French and English (oral & written) is required.
• Excellent organization, time-management and prioritization in a fast-paced environment.

Responsibilities

• Administer disability benefit updates, extensions and file maintenance.
• Assist with government benefit coordination (CPP/QPP, earnings verification, expiry management).
• Deliver a positive client experience with professional communication.

Skills

Customer service

Communication

Active listening

Bilingualism (French & English)

Organization

Time management

Prioritization

Adaptability

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

At Sun Life, we support the health care needs of millions of Canadians. As a leading provider of group benefits, our Disability team helps employees and employers navigate disability claims and benefit administration with empathy, accuracy and care.

As a Disability Payment Administrator, you will support plan members by maintaining disability benefit records, assisting with government benefit coordination and delivering timely, effective client service.

What will you do?

• Administer disability benefit updates, extensions and file maintenance activities, ensuring accurate and timely processing of plan member information.
• Support clients throughout disability and government benefit processes, including Canada Pension Plan (CPP) and Quebec Pension Plan (QPP) applications, earnings verification and benefit expiry management.
• Deliver a positive client experience through inbound and outbound communication while maintaining professionalism and empathy.
• Collaborate with internal partners to identify opportunities for operational efficiencies and continuous process improvement.

What do you need to succeed?

• Customer service experience, strong communication and active listening skills, and the ability to build positive relationships with clients and business partners.
• Strong organizational, time-management and prioritization skills, with the ability to work effectively in a fast-paced, high-volume environment.
• Demonstrated judgment, initiative, resilience and adaptability when managing changing priorities and challenging situations.
• Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.

Additional information

• Occasional overtime may be required during periods of increased workload to meet client service commitments.

What's in it for you?

• Opportunities to learn new skills, grow your career and explore internal mobility opportunities.
• Comprehensive onboarding and ongoing learning programs designed to support your success.
• A collaborative, inclusive and supportive work environment with leaders invested in your development and well-being.
• Health and wellness benefits, paid vacation and programs that support financial security and work-life balance; permanent roles may also include retirement, employee share ownership, performance rewards, sabbatical opportunities and community giving support.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [e-mail].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

48,500/48 500 - 66,400/66 400

Job Category:

Claims - Life & Disability

Posting End Date:

02/11/2026