Disability Absence Consultant (12-Month Contract)

Sun Life; Southwestern Ontario; Hybrid; CAD 65,000 - 98,000; Full time

Benefits offered by this job

Hybrid work arrangement

Flexible benefits

Job summary

Sun Life is hiring a Disability Absence Consultant on a 12-month contract to provide expert HR support within HR Shared Services and Salary Continuance programs. The role requires strong disability absence experience, sound judgment, and collaboration across teams.

You will handle employee inquiries, administer leave, and participate in process improvements while partnering with Payroll, Benefits and HR stakeholders. The role offers hybrid work and a focus on employee well-being.

Qualifications

• Disability and absence-management knowledge.
• Operational case management experience.
• Strong customer-facing communication skills.
• Ability to identify process improvements and best practices.
• Experience collaborating with Payroll, Benefits and HR partners.
• Risk awareness and escalation guidance.
• Proficiency with HR systems and data quality.

Responsibilities

• Serve as SME on Salary Continuance; resolve complex disability-related absence inquiries.
• Provide clear guidance to employees on disability absence processes and timelines.
• Administer Salary Continuance and disability absences across the leave lifecycle.

Skills

Disability and Absence-management

Operational Case Management

Employee-Centred Support

Process Improvement

Stakeholder Collaboration

Risk Awareness

HR Systems Proficiency

Data Accuracy

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description

Reporting to Manager, People Operations (Absence Management). We are seeking a Disability Absence Consultant (12-month contract) to provide expert HR support within HR Shared Services (HRSS) and support Sun Life’s Salary Continuance program. The ideal candidate brings strong HR operations and disability absence experience, sound judgement, and the ability to collaborate effectively across teams.

What will you do

• Employee Support and Case Administration:
  • Serve as a subject matter expert on the Salary Continuance program, processes and systems; resolve complex disability-related absence inquiries and elevate as needed
  • Provide clear, empathetic guidance to employees on the disability absence process including timelines, required documentation and employee responsibilities
  • Administer Salary Continuance and disability-related absences across the leave lifecycle, including intake, documentation, case monitoring, employee follow-up, return-to-work, payroll status changes and LTD transitions
• Process Improvement and Project Participation:
  • Identify opportunities to strengthen audit controls, cross-functional collaboration, employee experience and escalation practices, and to streamline workflows and reduce manual tasks
  • Participate in Salary Continuance and absence management process reviews and workstreams; document findings and share practical recommendations and disability-management best practices
  • Partner with HR stakeholders to develop, test and implement agreed improvements
  • Update process documentation, communication templates and tools to reflect agreed improvements, and partner with Manager, People Operations (Absence Management) to update training materials
• Cross-Functional Collaboration:
  • Coordinate with Payroll, Benefits, Disability Case Managers, Workplace Accommodations, Employee Relations and HR partners to support accurate case administration and a consistent employee experience
• Data, Policy and Compliance:
  • Maintain accurate and timely employee data in HR systems and manage audits, reporting and data quality activities
  • Ensure work complies with Salary Continuance program booklets, benefits contracts, approved process flows, data privacy requirements and applicable laws

What do you need to succeed

• Disability and Absence-Management knowledge
• Operational Case Management
• Employee-Centred Support & Communication
• Process Improvement and Continuous Learning
• Stakeholder Collaboration and Influence
• Risk Awareness, Judgment and Escalation
• HR Systems Proficiency
• Strong Attention to Detail, Data Accuracy and Organization

What's in it for you

• The opportunity to move along a variety of career paths with amazing networking potential
• Flexible Benefits from the day you join to meet the needs of you and your family
• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
• We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [e-mail].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range

65,000/65 000 - 98,000/98 000

Job Category

Human Resources

Posting End Date

24/10/2026