Disability Management Consultant

City Of Edmonton; Edmonton; Hybrid; CAD 90,000 - 113,000; Full time

Job summary

The City of Edmonton seeks Disability Management Consultants to manage Short and Long Term Disability files effectively. The role involves adjudicating claims, developing return-to-work plans, and ensuring compliance with human rights legislation. Candidates should possess a strong understanding of disability issues and related laws, with a minimum of five years of experience in case management.

Qualifications

• Minimum of 5 years of related professional experience in Disability Case Management.
• Strong understanding of medical conditions, treatments, and work restrictions.

Responsibilities

• Adjudicate Short Term Disability Benefit claims with direct communication with employees and healthcare providers.
• Develop and monitor comprehensive Return to Work plans and accommodations.

Skills

Knowledge of Corporate Policy and Procedures

Communication Skills

Ability to Work Independently

Education

University Degree in Social Sciences or Health Related Discipline

College Diploma and Disability Management Coursework

Job description

Disability Management Consultants (DMC’s) at the City of Edmonton are challenged to effectively manage Short Term, Long Term and WCB Disability files. DMC’s adjudicate Short Term Disability Benefit Claims ensuring employees receive appropriate sick benefits while controlling the related financials.

You will utilize effective case management tools which include development and implementation of return-to-work plans, taking the driving role in the Duty to Accommodate process to prevent lost time from work, utilizing medical assessments when appropriate, and implementing current best practices in the field. The DMC is key in ensuring compliance with Human Rights Legislation relating to discrimination and disability. In addition, the DMC is responsible to protect and manage confidential information on behalf of our employees.

What will you do?

• Adjudicate Short Term Disability Benefit claims, including direct contact with employees, supervisors, health care providers, union representatives and/or advocates
• Monitor service delivery provided by Long Term Disability Providers and WCB, while working closely to ensure claims are managed effectively as part of the overall program that supports employees
• Develop and monitor comprehensive Return to Work plans and accommodations related to short term, long term, and WCB claims
• Lead the Duty to Accommodate process to ensure compliance with legislation, Collective Agreements and the Duty to Accommodate Framework Agreement
• Consult and provide advice on issues such as Addictions/Substance Abuse, Fitness for Work, available services (EFAP), Attendance Management, etc
• Contribute actively to an ongoing improvement of Disability Management practices and processes at the City of Edmonton
• Engage operational leadership groups to build relationships, review metrics, trending, and facilitate training related to Disability Management initiatives and processes
• Perform other related duties as required

Qualifications

• University Degree in Social Sciences/Health Related discipline is desired OR a College Diploma and Disability Management course work. (Equivalent education and/or experience will be considered)
• Minimum of 5 years of related professional experience in Disability Case Management
• Strong understanding of, and ability to critically use information pertaining to medical conditions, available treatments, duration guidelines and resulting work restrictions

Assets:

• Certified Disability Management Professional (CDMP) Certification
• Experience dealing with addictions and/or mental health issues
• Experience with Cority
• Experience in both WCB and non-occupationally related illnesses

Skills required for success:

• Knowledge of, and the ability to interpret, Corporate Policy and Procedures (e.g., Duty to Accommodate Framework and Process, City of Edmonton Working Relationship Agreement), Collective Agreements, Provincial and Federal Legislation (e.g. Human Rights, Workers Compensation Act, and The Freedom of Information and Protection of Privacy Act)
• Excellent interpersonal, written and verbal communication and conflict management skills
• Ability to present training relating to process and facilitate discussions with operational leaders and unions
• Understanding of metrics and analysis of related trending and present this analysis to operational areas with recommendations for improvement
• Ability to work independently with strong emphasis on accountability and professional expertise
• Experience working within a multi-unionized environment
• Proficient computer and keyboarding skills (Google Apps/Gmail) Apps/Gmail
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion
• Applicants may be tested

Work Environment:

• Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite
• This position is eligible for the EDO program (Earned Day Off)

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [e-mail]. Learn more about our benefits https://bit.ly/COEbenefits

Up to 2 temporary full-time positions for up to 11 months

Hours of Work: 36.9 Hours per week, Monday-Friday.Salary Range: $90,240 - $112,800 (Annually)Talent Acquisition Consultant: SL/VH

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation

IND123

Classification Title: Disability Mgmt Consultant
Posting Date: Jun 19, 2025
Closing Date: June 29, 2025 11:59:00 PM (MDT)
Number of Openings (up to): 2 - Temporary Full-time
Union: Management
Department: Employee and Legal Services Division
Work Location(s): Century Place, 11th Floor, 9803 - 102A Avenue Edmonton T5J 3A3