Sr. Consultant, Process Improvement & Transformation - Employee Relations

Sun Life Financial; Toronto; Hybrid; CAD 85,000 - 128,000; Full time

Job summary

Sun Life Financial is seeking a Sr. Consultant to support Enterprise Employee Relations process improvement and transformation across global ER teams. You will help re-engineer core ER processes, improve governance, and enhance the stakeholder experience, partnering with HR, Legal, and business leaders.

You will lead change initiatives, design guidance, templates and tools, and develop communications and training to drive adoption and sustainable improvements across Canada, the U.S., and Asia.

Qualifications

• 5+ years of experience in HR, Employee Relations, HR Operations, Process Improvement, Program Management, Change Management, or business transformation.
• Demonstrated experience leading process improvement, operating-model redesign, or transformation initiatives, ideally within HR.
• Experience designing and implementing process guidance, workflows, playbooks, job aids, toolkits, templates, precedents, standard operating procedures, or other resources that support consistent process execution.
• Strong project, program, stakeholder management, facilitation, and written communication skills.
• Ability to manage ambiguity and competing priorities in a complex environment.
• Curious and continuous-learning mindset, with a pragmatic approach to solving problems and improving how work gets done.
• Experience working within Employee Relations, HR Operations, or a related HR centre of expertise.
• Formal training or experience in change management or process improvement methodologies is an asset.

Responsibilities

• Lead structured change initiatives from discovery through design, pilot, rollout, and adoption.
• Coordinate cross-functional working groups and workshops with ER case managers, investigators, Legal, HRBPs, and other stakeholders to gather requirements and validate designs.
• Develop communications, stakeholder engagement plans, training, and enablement materials that support successful implementation and sustainable adoption.
• Track and report progress, risks, issues, and implementation challenges to ER leadership on a regular cadence, escalating where needed.
• Act as a change agent by building buy-in, supporting adoption, and helping embed new ways of working across ER teams and stakeholders.

Skills

HR process improvement

Stakeholder management

Project management

Change management

Education

University degree in Human Resources, Business Administration, Industrial Relations, Organizational Development, Change Management, or related field

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description

This 14-month contract will support process improvement and transformation initiatives across Enterprise Employee Relations. Working with ER teams globally, including Canada, the U.S., and Asia, the Sr. Consultant will help re-engineer core ER processes end-to-end to strengthen consistency, efficiency, governance, and the stakeholder experience.

The Enterprise ER team provides advice on complex employee relations matters, including workplace concerns, investigations, conduct issues, performance-related matters, organizational change, and other sensitive employment issues. The team partners with HR, Legal, Compliance, business leaders, and other stakeholders to support fair, consistent, and risk-informed outcomes across Sun Life.

What Will You Do?

Process Improvement, Redesign & Governance

• Proactively assess current-state ER processes end-to-end to identify opportunities to strengthen consistency, efficiency, governance, and the employee, leader, and colleague experience
• Support technology or case-management-system enhancements from a process perspective, partnering with internal teams as needed
• Identify opportunities to simplify, streamline, and strengthen ER workflows, including ways to reduce friction, improve handoffs, and improve experiences for employees, leaders, and ER colleagues
• Design clear process guidance, workflows, playbooks, job aids, and toolkits that translate redesigned processes into practical execution supports
• Refine and develop templates, precedents, checklists, and other ER documentation resources to support efficient, consistent process execution
• Establish a mechanism for ongoing process feedback and continuous improvement that can be handed over for business-as-usual ownership

Change Management & Transformation

• Lead structured change initiatives from discovery through design, pilot, rollout, and adoption
• Coordinate cross-functional working groups and workshops with ER case managers, investigators, Legal, HRBPs, and other stakeholders to gather requirements and validate designs
• Develop communications, stakeholder engagement plans, training, and enablement materials that support successful implementation and sustainable adoption
• Track and report progress, risks, issues, and implementation challenges to ER leadership on a regular cadence, escalating where needed
• Act as a change agent by building buy-in, supporting adoption, and helping embed new ways of working across ER teams and stakeholders

What Do You Need to Succeed?

• University degree in Human Resources, Business Administration, Industrial Relations, Organizational Development, Change Management, or related field
• 5+ years of experience in HR, Employee Relations, HR Operations, Process Improvement, Program Management, Change Management, or business transformation
• Demonstrated experience leading process improvement, operating-model redesign, or transformation initiatives, ideally within HR
• Experience designing and implementing process guidance, workflows, playbooks, job aids, toolkits, templates, precedents, standard operating procedures, or other resources that support consistent process execution
• Strong project, program, stakeholder management, facilitation, and written communication skills
• Ability to manage ambiguity and competing priorities in a complex environment
• Curious and continuous-learning mindset, with a pragmatic approach to solving problems and improving how work gets done
• Experience working within Employee Relations, HR Operations, or a related HR centre of expertise
• Formal training or experience in change management or process improvement methodologies is an asset

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential
• Flexible Benefits from the day you join to meet the needs of you and your family
• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
• We’re honoured to be recognized as a 2026 Best Workplaces in Ontario by Great Place to Work® Canada
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

*LI-NB1

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [e-mail].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range

85,000/85 000 - 128,000/128 000

Job Category

Business Analysis - Process

Posting End Date

23/10/2026