Directory Assistance Representative, Bilingual

NQX; City of Moncton; On-site; CAD 21,000 - 31,000; Full time

Benefits offered by this job

Fully paid training

Benefits after 6 months (medical, dent

RRSP contributions

Employee discounts

Job summary

NQX in Moncton, NB is seeking a bilingual Directory Assistance Agent to support customers across Canada. The role requires delivering clear information, excellent listening, and the ability to handle multiple tasks in a fast-paced environment.

You will work full-time on-site, with a focus on providing accurate directory assistance and transfers, while maintaining high service standards. Training is provided and a comprehensive benefits plan begins after six months.

Qualifications

• Fluent bilingual (English & French) with excellent oral and written communication skills.
• Typing speed 30 words per minute or faster.
• Ability to multi-task in a computerized environment.
• Strong communication and attention to detail are essential.

Responsibilities

• Answer calls and provide directory assistance (411).
• Perform international call transfers when required.
• Demonstrate courteous, professional service and adhere to quality standards.
• Identify and communicate any irregular situations as needed.

Skills

Bilingual EN/FR

Listening skills

Multi-tasking

Typing 30 wpm

Strong communication

Attention to detail

Education

High school diploma or equivalent

Job description

Directory Assistance Representative, Bilingual

Job Category: Customer Service

Requisition Number: DIREC003886

• Posted : October 27, 2026
• Full-Time
• On-site

Locations

Showing 1 location

1199 St George Blvd Moncton, NB E1E4N4, CAN

Description

Do you have excellent listening skills and the ability to multi-task? If you have a genuine desire to help others and are looking for a career entirely focused on customer service, then we have an excellent opportunity for you with the NQX Moncton team.

As a Bilingual Directory Assistance Agent, you will be responsible for providing support to all users of the network covered by Canada's leading residential telecommunications provider. This is an ideal position for someone with excellent communication skills and the ability to provide clear and accurate information.

What we offer:

• A competitive salary of $18.90/hour (bilingual bonus included);
• A night premium of $1.50/hour and a weekend premium of $0.25/hour.
• Exceptional Workspace Bright, spacious office with relaxation areas, gym, games room, and more to make your workday enjoyable. Onsite cafeteria with warm meals available (Monday to Thursday) at discounted rates for NQX employees.
• Fully paid training - we take the time to support you to ensure your success;
• Complete benefits plan after six (6) months of service, including a comprehensive insurance (medical, dental and life), additional RRSP contributions, and significant discounts on insurance and telecommunications products and services.

Your typical day

• Answer calls and provide the following services:
• Directory assistance (411);
• International call transfer (0);
• Perform various tasks simultaneously such as:
• Listen actively to the request and question, as needed, to clarify what is being sought;
• Do a search in the computerized application and take note of the information in the required fields.
• Demonstrate rigour in the respect of the various objectives and procedures established;
• At all times, offer courteous and professional service and support in line with the expected quality standards;
• When necessary, identify and communicate irregular situations.

What you need to succeed:

• Eligibility criteria:
• Be available to work full-time Monday to Sunday, 7:00 am to 11:00 pm - please note that, as a 24/7 business line, you may be required to work night shifts (11:00 pm to 7:00 am) depending on business needs;
• Fluently bilingual (English and French) with excellent oral and written communication skills, to be able to communicate effectively with callers and professionals across Canada.
• Typing speed of 30 words/minute;
• Ability to multi-task in a computerized environment;
• Excellent communication skills - You can express yourself clearly and concisely;
• Excellent attention to detail and a genuine desire to help others - customer service and problem-solving are your strengths!
• High school diploma or equivalent;

At NQX , empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.

Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way !