Director, Virtual Care Technology Applications

Loblaw Companies Limited; Toronto; Hybrid; CAD 128,000 - 176,000; Full time

Job summary

Loblaw Companies Limited is seeking a Director of Virtual Care Technology Applications to lead strategic modernization of our Virtual Care program within Pharmacy and Healthcare Technology. The role spans from business strategy to hands-on technical execution, guiding architecture, security, and vendor decisions.

You will partner with business, digital and operations teams, shaping a roadmap that improves provider and patient experiences, performance, and enterprise alignment.

Qualifications

• Undergraduate degree in Computer Science, Engineering, Information Technology, or related field, or equivalent experience.
• Experience leading technology initiatives in complex, matrixed environments.
• Strong knowledge of modern architecture, cloud, microservices, APIs, and data security.

Responsibilities

• Provide strategic and technical leadership across the end-to-end Virtual Care program.
• Assess the current Virtual Care solution focusing on provider experience and scalability.
• Shape and evolve the Virtual Care roadmap with cross-functional teams.
• Translate complex technical concepts into clear business language for senior leaders.

Skills

Technology leadership

Enterprise architecture

Solution architecture

Cloud platforms

APIs

Distributed systems

Security

Vendor management

Cross-functional leadership

Education

Undergraduate degree in CS/Engineering/IT

Job description

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®. At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Does working with some of Canada’s most talented minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology powers some of Canada’s most game-changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, fosters a culture of inclusion and develops our talent from within. Loblaw Technology gives you the chance to excel, and helps you to strive for success in a big way. Keep reading to learn more!

Please note the Loblaw hybrid work model is 4 days in office

Director, Virtual Care Technology Applications:

We are looking for a highly technical, business-oriented Director, Virtual Care Technology Applications to help lead the strategy, modernization, and evolution of our Virtual Care program within Pharmacy and Healthcare Technology.

This role will look across the end-to-end Virtual Care ecosystem, including the current solution, business capabilities, technology architecture, operational dependencies, provider experience, integrations, vendor landscape, and future growth opportunities. This role will bring thoughtful leadership to ensure the solution evolves into a long-term, scalable, resilient, and strategically aligned healthcare platform.

The successful candidate will partner closely with business, digital, operations, architecture, engineering, security, infrastructure, and vendor teams to ensure the continued success of the Virtual Care program. This individual will bring forward innovative ideas, provide practical recommendations, influence key decisions, and help shape a roadmap that supports business growth, improved patient and pharmacy experiences, and operational excellence.

This technical leadership role requires a seasoned hands-on leader who can operate at every level — from shaping business strategy to diving deep into complex technical solutions alongside their teams. The ideal candidate brings a track record of leading cross-functional teams through ambiguity, bridging the gap between business priorities and technology execution, while charting a clear path from the program's current state to an elevated future state.

WHAT YOU'LL DO:

• Provide strategic and technical leadership across the end-to-end Virtual Care program.
• Assess the current Virtual Care solution focused on the provider experience, including its strengths, weaknesses, risks, dependencies, scalability, stability, and long-term viability.
• Develop a strong understanding of the business, product, operational, and technology landscape supporting Virtual Care.
• Partner with business, digital, product, operations, architecture, engineering, security, infrastructure, and vendor teams to shape and evolve the Virtual Care roadmap.
• Bring forward innovative ideas, solution options, and strategic recommendations that help improve provider experience and efficiency while supporting long-term business objectives.
• Influence key decisions by clearly outlining business value, technical feasibility, risk, cost, complexity, timelines, and long-term sustainability.
• Guide technology choices, application design, architecture direction, and modernization opportunities.
• Ensure Virtual Care solutions align with enterprise architecture standards, technology strategy, security expectations, privacy requirements, and healthcare technology objectives.
• Work with delivery teams to remove blockers, improve execution velocity, and ensure initiatives remain aligned to roadmap priorities.
• Partner with operations teams to improve application stability, resiliency, supportability, monitoring, incident response, and production performance.
• Provide guidance to engineering and delivery teams to ensure solutions are scalable, secure, maintainable, reliable, and designed for future growth.
• Translate complex technical concepts into clear business language for senior leaders and cross-functional stakeholders.
• Prepare and present recommendations, decision points, roadmap options, risks, and trade-offs to support informed decision-making.
• Collaborate across a matrixed environment and build alignment between business needs, digital priorities, technical strategy, and operational realities.
• Support investment planning, vendor discussions, technology evaluations, and business cases related to the Virtual Care platform.
• Help ensure technology investments deliver meaningful value to patients, pharmacy teams, healthcare professionals, and the broader organization.

WHAT YOU'LL BRING:

• An undergraduate degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent experience.
• Significant experience in technology leadership, enterprise consulting, solution architecture, application development, or a related field, ideally within healthcare, pharmacy, digital health, or another regulated environment.
• Proven ability to serve as a senior technology advisor or solution leader in complex, matrixed enterprise environments.
• Strong understanding of end-to‑end technology ecosystems, including applications, integrations, infrastructure, cloud, data, security, operations, vendors, and user experience.
• Experience assessing current‑state environments and developing practical future‑state roadmaps, modernization strategies, architectural proposals, and business cases.
• Strong knowledge of modern architecture and development practices, including cloud platforms, microservices, APIs, distributed systems, enterprise integration, and legacy modernization.
• Ability to evaluate technology options and recommend solutions that balance business value, technical complexity, cost, risk, sustainability, and total cost of ownership.
• Experience guiding application modernization, platform stabilization, technology consolidation, cloud transformation, vendor evaluation, platform selection, and technology investment planning.
• Proven ability to influence decisions and build alignment across business, technology, operations, vendors, executives, and cross‑functional delivery teams.
• Strong communication, facilitation, analytical, problem‑solving, and decision‑making skills, with the ability to explain complex technical concepts to diverse audiences.

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity and strive to build a culture of inclusion where differences are embraced, valued and supported. We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply to our jobs. Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.

We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision‑making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

Please Note

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l’embauche :$128,000.00 - $176,000.00 / 128.000,00$ - 176.000,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.