Director, Tertiary Clinical Operations

Vancouver Island Health Authority; Nanaimo; On-site; CAD 102,000 - 146,000; Full time

Job summary

Vancouver Island Health Authority (Island Health) seeks a Director, Tertiary Clinical Operations to drive leadership and operational excellence across assigned programs and units. You will ensure staffing levels that uphold high-quality patient care and safety, while overseeing performance and patient flow.

The role partners with physicians and clinical leaders to design integrated programs and manage budgets, advancing Island Health's strategic priorities and safe, effective care delivery.

Qualifications

• Master's level in health care management with ten years' leadership experience.

Responsibilities

• Lead and oversee programs and units.
• Ensure staffing levels to support quality care.
• Monitor budgets and participate in operational planning.
• Improve patient flow and respond to patient safety events.
• Collaborate with physicians and leaders for system design and sustainability.

Skills

Clinical knowledge

Leadership

Professional development

Communication skills

Analytical skills

Problem solving

Organizational skills

Education

Master's degree in health care management

Job description

Director, Tertiary Clinical Operations - (233794)

Close Date

Location

Work Area (FBA Only)

Multi-Site

No

Travel Requirement

Travel between multiple sites may be required

Shift Start Time/End Time

08:00-16:00

Days Off

Vacancy Type

Regular FT

Salary Range (Hourly Rate)

$73.83 - $106.13

Paid FTE

1.0

Worked BI-WEEKLY HOURS

75

Planned Start Date

Sep. 10 2026

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

No

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Executive Director, Clinical Service Delivery, this position is responsible for the leadership and operations of assigned programs and/or units. The Director, Tertiary Clinical Operations is accountable for the daily management of delegated units and their efficient function and performance, and ensuring appropriate staffing levels to support quality care, building capacity to focus on delivering quality patient care and responding to patient safety events. The position monitors operational budgets, participates in operational planning at the unit and program level and oversees patient flow.

Oversees programs, departments, and services to support Unit Managers, removes barriers to patient transition and fosters a culture of patient-centred care across the health care continuum. Partners with physician, clinical and support leaders in the system design, implementation and sustainability of an integrated clinical program to achieve Island Health's priority actions supporting strategic operating priorities.

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Executive Director, Clinical Service Delivery, this position is responsible for the leadership and operations of assigned programs and/or units. The Director, Tertiary Clinical Operations is accountable for the daily management of delegated units and their efficient function and performance, and ensuring appropriate staffing levels to support quality care, building capacity to focus on delivering quality patient care and responding to patient safety events. The position monitors operational budgets, participates in operational planning at the unit and program level and oversees patient flow.

Oversees programs, departments, and services to support Unit Managers, removes barriers to patient transition and fosters a culture of patient-centred care across the health care continuum. Partners with physician, clinical and support leaders in the system design, implementation and sustainability of an integrated clinical program to achieve Island Health's priority actions supporting strategic operating priorities.

QUALIFICATIONS:

Education, Training And Experience

A level of education, training and experience equivalent to a Master's level of education in a field related to health care management, supplemented with ten (10) years' recent related, progressively responsible leadership experience.

Skills And Abilities

• Exhibits strong clinical knowledge and skill in acute care nursing or relevant specialty.
• Demonstrated aptitude for leadership and progression in career.
• Provides evidence of professional development.
• Exhibits excellent leadership, communication and analytical skills.
• Exhibits sound problem-solving and critical-thinking skills.
• Exhibits ability to provide coaching and possesses conflict management skills
• Excellent organizational skills with proven ability to prioritize.