Director, Technology Services and Security

Investment Management Corporation of Ontario (IMCO); Toronto; Hybrid; CAD 120,000 - 160,000; Full time

Job summary

A leading company in Ontario is seeking a Director of Technology Services and Security to oversee IT operations and security programs. The role involves managing vendor relationships, leading a team, and ensuring compliance with security standards. This position offers an opportunity to drive strategic business outcomes in a collaborative environment.

Qualifications

• 12-15+ years in progressive IT roles, with 5-7+ years leading teams.
• Experience in investment management is an asset.

Responsibilities

• Oversee key technology services including vendor management, security, and IT operations.
• Manage ITIL processes ensuring high performance and continuous improvement.
• Build and maintain relationships with internal and external stakeholders.

Skills

Communication

Negotiation

Vendor Management

IT Security

Education

Undergraduate Degree

Job description

Director, Technology Services and Security

Join to apply for the Director, Technology Services and Security role at Investment Management Corporation of Ontario (IMCO)

At IMCO, our talent is among the best! IMCO offers a stimulating and rewarding environment where you can help build and drive organizational transformation, while seeking to challenge yourself, learn, and grow your career.

We foster a culture of collaboration and passion, creating unwavering value for our clients. Our vision is to be the partner of choice for Ontario’s public sector funds and to build a high-performing, value-based asset management firm in downtown Toronto.

If you are ready to drive best-in-class service and join a collaborative, motivated, and fun team of professionals, we’re ready to offer you a great workplace with exciting growth and development opportunities.

If you want to leverage your expertise to drive strategic business outcomes, we want you at IMCO!

As a key member of our IT team, the Director, Technology Services and Security, will oversee key horizontal technology services including vendor management, security, and IT operations. Reporting to the CISO/Vice President, Cyber and Information Security, the director will lead a team of security and operations professionals aligned with business and technology strategies. They will also set, monitor, and maintain standards around vendors and ensure comprehensive vendor management practices.

Responsibilities include:

1. Research and stay informed on IT security practices, services, and solutions to counter evolving threats.
2. Evaluate the cybersecurity landscape against IMCO’s threat scenarios and update the cybersecurity program as needed.
3. Own the planning of IT security and overall IMCO security programs.
4. Manage vendors across the IT security ecosystem, from application security to training and perimeter defenses.
5. Serve as the first point of consultation for strategic projects, application development, and infrastructure needs, with a focus on IT & security.
6. Act as the primary contact for operational issues with cloud and cyber managed service providers, including governance, MSAs, SOWs, and contractual issues, while driving value across the firm.
7. Build and maintain strong relationships with internal and external stakeholders to implement technical solutions effectively.
8. Manage ITIL processes (Incident, Problem, Change, Release Management) ensuring high performance, accurate reporting, and continuous improvement.
9. Implement and monitor service delivery frameworks, policies, and procedures, addressing escalations and driving resolution.
10. Champion service support in projects, understanding project impacts on services, and minimizing disruptions.
11. Conduct service review meetings to evaluate performance, identify improvements, and ensure quality.
12. Analyze IT service performance, identify issues, and develop solutions to enhance quality and prevent problems.
13. Coordinate with internal and third-party teams to ensure services are protected and improved, ensuring seamless operations.
14. Act as an IT ambassador, communicating effectively across the business and building interdepartmental relationships.
15. Maintain documentation for projects, change controls, and governance.
16. Ensure technical and business process documentation is current and properly stored.
17. Track vendor agreements, monitor vendor performance against SLAs, and promote continuous improvement.

Qualifications for success:

• 12-15+ years in progressive IT roles, with 5-7+ years leading teams.
• Experience in investment management is an asset.
• Undergraduate degree and/or relevant security certifications are assets.
• Experience creating and monitoring vendor management KPIs.
• Proven ability in vendor onboarding and assessment.
• Strong legal and business judgment.
• Excellent communication and negotiation skills, with the ability to translate technical concepts to non-technical audiences.
• Strong interpersonal skills and the ability to work independently and collaboratively.
• Motivated, with the ability to manage multiple priorities under tight deadlines.

We thank all applicants; only those selected for an interview will be contacted.

Our hybrid work model offers flexibility, with offices at 16 York Street, Toronto. We are committed to accessibility and will accommodate applicants with disabilities during the recruitment process. Candidates will undergo background screening.