Director, Technology Services and Security

Natural Factors; Toronto; Hybrid; CAD 120,000 - 160,000; Full time

Job summary

A leading company in Ontario is seeking a Director of Technology Services and Security to oversee IT operations and security services. This role involves managing vendors, aligning with business strategies, and ensuring high performance in IT service delivery. The ideal candidate will have extensive experience in IT management and strong leadership skills, contributing to the organization's strategic objectives while fostering a collaborative work environment.

Qualifications

• 12-15+ years in progressive IT roles, with 5-7+ years leading teams.
• Experience in investment management industry is an asset.

Responsibilities

• Oversee key horizontal technology services including vendor management, security, and IT operations.
• Manage vendors across the IT security ecosystem, from application security to perimeter defense.
• Implement and monitor service delivery frameworks, policies, and procedures.

Skills

Communication

Negotiation

Technical Translation

Interpersonal Skills

Education

Degree from an accredited institution

Job description

At IMCO, our talent is among the best! IMCO offers a uniquely stimulating and rewarding environment where you can help build and drive organizational transformation, all while seeking to challenge yourself, learn, and grow your career.

We offer a culture of collaboration and passion, creating unwavering value for the clients we serve. Our vision is to be the partner of choice for Ontario’s public sector funds and build a high-performing, value-based Asset Management firm in the heart of downtown Toronto.

If you are ready to drive best-in-class service, and join a collaborative, motivated, and fun team of professionals, we’re ready to offer you a great place to work with exciting opportunities for growth and development.

If you want to use your expertise to drive strategic business outcomes, then we want you at IMCO!

As a key member of our information technology team, the Director, Technology Services and Security, will oversee key horizontal technology services including vendor management, security, and IT operations. Reporting to the Chief Information Security Officer (CISO)/Vice President, Cyber and Information Security, this role will lead a team of security and operations professionals, aligning with business and technology strategies. The role also involves setting, monitoring, and maintaining standards around vendors, ensuring comprehensive vendor management practices.

Responsibilities:

1. Research and stay up-to-date on IT security practices, services, and solutions to counter evolving threats.
2. Evaluate the cybersecurity landscape against IMCO’s threat scenarios and update the cybersecurity program accordingly.
3. Plan and own the IT security and overall IMCO security programs.
4. Manage vendors across the IT security ecosystem, from application security to perimeter defense.
5. Serve as a strategic advisor for projects, applications, and infrastructure with an IT & security perspective.
6. Coordinate with Cloud and Cyber managed service providers, managing governance, MSAs, SOWs, and contractual issues, while driving value from partners.
7. Develop and maintain strong relationships with internal and external stakeholders for effective technical solution implementation.
8. Manage ITIL processes (Incident, Problem, Change, Release Management) ensuring high performance and continuous improvement.
9. Implement and monitor service delivery frameworks, policies, and procedures, addressing escalations and problem resolution.
10. Champion service and support in projects, minimizing service impact.
11. Conduct service review meetings, analyze performance, and implement improvements.
12. Collaborate with teams to ensure service quality and seamless operations.
13. Communicate effectively across departments and build relationships to facilitate IT initiatives.
14. Maintain documentation for projects, change controls, and technical specifications.
15. Track vendor agreements and measure performance against SLAs for continuous improvement.

Qualifications:

• 12-15+ years in progressive IT roles, with 5-7+ years leading teams.
• Experience in investment management industry is an asset.
• Degree from an accredited institution and relevant certifications are assets.
• Experience creating and monitoring vendor management KPIs.
• Experience onboarding and assessing vendors.
• Excellent legal and business judgment.
• Strong communication, negotiation, and technical translation skills.
• Interpersonal skills and ability to work independently and collaboratively.
• Motivated, able to manage multiple priorities under tight timelines.

We thank all applicants; only those selected for an interview will be contacted.

Our hybrid work model offers flexibility, with offices at 16 York Street, Suite 2400, Toronto, ON. We are committed to accommodations for people with disabilities during recruitment. Candidates will undergo background screening.