Director, Strategy + Member Engagement

Harbour West Consulting Inc.; Vancouver; On-site; CAD 110,000 - 150,000; Full time

Job summary

BC College of Family Physicians (BCCFP) in British Columbia seeks a Director, Strategy + Member Engagement to lead the first comprehensive member engagement strategy and oversee CRM implementation, delivering value to members.

Reporting to the Executive Director, this strategic, collaborative leader will build trusted relationships, influence across functions, and drive continuous improvement while preserving BCCFP’s relationship‑focused culture.

Qualifications

• Experience developing and executing member engagement strategies.
• Proven ability to lead organizational change and initiative execution.
• Strong cross-functional collaboration and relationship-building skills.

Responsibilities

• Lead the development and execution of BC College of Family Physicians' first comprehensive member engagement strategy.
• Oversee the implementation and optimization of a CRM platform to better understand and engage members.
• Strengthen internal capacity, drive organizational priorities, and foster continuous improvement while preserving a collaborative culture.

Skills

Stakeholder engagement

Organizational leadership

Change management

CRM

Cross-functional collaboration

Tools

CRM platforms

Job description

Organizational Profile

The BC College of Family Physicians is located on the unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.

Founded in 1954, the BC College of Family Physicians of Canada (BCCFP) is a provincial branch of the College of Family Physicians of Canada (CFPC). As the heart of family medicine, BCCFP is dedicated to supporting family physicians to provide equitable, culturally safe, and longitudinal care across BC. Members include family physicians, family medicine residents, and medical students pursuing a career in family medicine.

BCCFP plays a unique role in supporting its members, at every career stage, through a diversity of evolving programs and services, including accrediting development opportunities; promoting and demonstrating the value of family medicine through advocacy work and member recognition; and empowering family physicians to provide culturally safe health care and demonstrate anti-racist approaches to address health equity.

About the Role

Reporting to the Executive Director, the Director, Strategy + Member Engagement is a key member of BCCFP’s senior leadership team responsible for advancing the organization’s member-centered, data-informed, and future-focused vision. This newly created role will lead the development and execution of BCCFP’s first comprehensive member engagement strategy, oversee the implementation and optimization of a Customer Relationship Management (CRM) platform, and strengthen the organization’s ability to understand, engage, and deliver value to its members. Through collaboration, influence, and innovation, the Director strengthens internal capacity, drives organizational priorities, and fosters a culture of continuous improvement while preserving BCCFP’s highly collaborative and relationship-focused environment. Through collaboration, influence, and innovation, the Director strengthens internal capacity, drives organizational priorities, and fosters a culture of continuous improvement while preserving BCCFP’s highly collaborative and relationship-focused environment.

This is an exceptional opportunity for a strategic and collaborative leader who is passionate about strengthening supporting the evolution of family medicine in BC. The ideal candidate brings a combination of experience stakeholder and member engagement, organizational leadership, and change management, coupled with a demonstrated ability to build trusted relationships, influence across functions, and translate vision into action.