Director, Specialty Retail Programs

Shoppers Drug Mart Inc.; Mississauga; Hybrid; CAD 128,000 - 176,000; Full time

Benefits offered by this job

Purchase discount program

Online learning through Academy

Job summary

Shoppers Drug Mart Inc. is seeking a Director, Specialty Retail Programs to lead and evolve strategic Specialty Retail programs across the pharmacy network.

You will collaborate with enterprise teams to develop digital capabilities that enhance patient and pharmacy experiences and drive growth in Specialty within Retail. You will oversee program development, performance monitoring, dashboards, and training, ensuring scalable solutions and effective stakeholder communications across the

Qualifications

• Registered Pharmacist in good standing with Ontario College of Pharmacists preferred, but not mandatory.
• Minimum of seven (7) years of combined experience in pharmacy, healthcare and related environments.
• Experience leading complex strategic programs from development through implementation.
• Strong analytical and business acumen; translate data into actionable recommendations.
• Experience developing dashboards and reporting to monitor performance.
• Experience with digital, technology or pharmacy system capabilities.
• Strong ability to influence and negotiate.
• Excellent verbal and written communication skills.
• Content development and executive presentation skills.
• Collaborative mindset across enterprise teams.
• MS Office proficiency; BI/data visualization experience is a plus.
• Flexible and adaptable to changing business needs.
• Patient Support Program and/or Specialty Pharmacy experience preferred.

Responsibilities

• Lead strategy and optimization of new and existing Specialty Retail programs.
• Monitor performance using data and analytics across programs and partnerships.
• Analyze performance at program, drug, pharmacy, market and network levels.
• Translate insights into clear recommendations and action plans.
• Establish governance and meaningful performance measures.
• Develop dashboards and digital capabilities for visibility and decision making.
• Identify digital opportunities to simplify the specialty experience at scale.
• Develop strategic messaging for executives and stakeholders.
• Oversee implementation and training for new programs.
• Collaborate with enterprise teams to implement initiatives.
• Integrate relevant services into the specialty patient journey.
• Develop and improve processes and operating models for scale.
• Serve as subject matter expert for Specialty Retail initiatives.

Skills

Strategic program leadership

Pharmacy expertise

Data analysis

Communication skills

Content development

Team collaboration

MS Office / BI tools

Digital/tech experience

Influence & negotiation

Patient support programs

Education

Pharmacist license (Ontario)

Tools

MS Office

BI / data visualization tools

Pharmacy systems

Job description

Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Director, Specialty Retail Programs

Job Description

Reporting to the Senior Director, Specialty Retail & Pharmacy Operations, the Director, Specialty Retail Programs will be responsible for leading and evolving strategic Specialty Retail programs across our pharmacy network by collaborating with enterprise and SHN teams. The role will focus on the development, implementation, performance and ongoing optimization of Specialty Retail programs, partnerships and digital capabilities that enhance the patient and pharmacy experience and support the continued growth of Specialty within Retail.

Key Accountabilities

• Lead the strategy, development, implementation and ongoing optimization of new and existing Specialty Retail programs and initiatives across the pharmacy network.
• Own the ongoing performance monitoring of key Specialty Retail programs and partnerships, using data and analytics to understand adoption, utilization, patient and pharmacy trends, and overall program performance.
• Analyze Specialty Retail performance at the program, drug, pharmacy, market and network level to identify emerging trends, performance gaps and opportunities for growth or optimization.
• Translate complex data and business insights into clear recommendations and action plans, partnering with appropriate teams to address opportunities and improve program performance.
• Establish meaningful performance measures, reporting and governance for Specialty Retail initiatives to provide visibility into progress, outcomes and areas requiring intervention.
• Partner with Data, Digital, Pharmacy Systems and other enterprise teams to develop and enhance dashboards, reporting and digital capabilities that improve visibility into Specialty Retail performance and enable better business decisions.
• Identify and advance digital and technology-enabled opportunities that simplify the specialty experience, improve pharmacy execution and enable Specialty Retail programs to operate effectively at scale.
• Develop strategic messaging and communication for key stakeholders, including executive presentations, business updates, memos and content development.
• Oversee Pharmacy implementation and training plans for new and existing specialty programs.
• Work collaboratively with enterprise teams to ensure effective implementation of strategic initiatives related to Specialty Retail.
• Collaborate with SDM and enterprise teams to integrate relevant services and capabilities into the specialty patient journey at SDM.
• Lead the development and continuous improvement of processes and operating models required to support Specialty Retail programs at scale.
• Act as a Specialty Retail subject matter expert and strategic partner for enterprise initiatives, digital capabilities and business opportunities impacting Specialty Retail.

What you will need

• Registered Pharmacist in good standing with Ontario College of Pharmacists preferred, but not mandatory.
• Minimum of seven (7) years of combined experience in pharmacy, pharmaceutical, healthcare and/or related business environments.
• Experience leading complex strategic programs and initiatives from development through implementation and ongoing performance management.
• Strong analytical and business acumen, with demonstrated ability to interpret complex data, identify meaningful trends and translate insights into actionable business recommendations.
• Experience developing and using performance measures, dashboards and reporting to monitor business or program performance.
• Experience working with digital, technology or pharmacy system capabilities and translating business needs into scalable solutions.
• Strong ability to influence and negotiate.
• Excellent verbal and written communication skills.
• Effective and engaging content developer and speaker for oral and executive presentations.
• Ability to work collaboratively in a team environment and build strong relationships across the enterprise.
• Proficient in MS Office applications; experience working with business intelligence, reporting and data visualization tools considered an asset.
• Flexible and adaptable to changes of responsibility reflective of business needs.
• Patient Support Program and/or Specialty Pharmacy experience preferred.

Employment Type: Full time
Work Arrangement: Hybrid – 4 days onsite per week

Type of Role: Regular Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

Hiring Range / Échelle salariale à l’embauche :$128,000.00 - $176,000.00 / 128.000,00$ - 176.000,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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