Director, Servicenow Solution Architecture, Scotiabank

Scotiabank; Canada; Hybrid; CAD 90,000 - 150,000; Full time

Job summary

Join a forward-thinking financial institution as a Principal ServiceNow Architect, where you will play a pivotal role in shaping the enterprise ServiceNow platform. This position offers the opportunity to collaborate with various stakeholders, providing strategic direction and thought leadership in a hybrid working environment. Your expertise in ServiceNow best practices and IT architecture will be invaluable in driving the technical roadmap and enhancing business outcomes. The company fosters an inclusive culture, offering competitive rewards and opportunities for professional development. If you are passionate about technology and making a difference, this role is perfect for you.

Benefits

Flexible vacation

Tuition assistance

Comprehensive benefits

Community engagement opportunities

Qualifications

• 7+ years of experience in enterprise IT implementation and architecture.
• Strong knowledge of ServiceNow capabilities and best practices.

Responsibilities

• Design and maintain the Enterprise ServiceNow architecture.
• Serve as a trusted advisor on ServiceNow technical roadmap.

Skills

ServiceNow best practices

Agile methodologies

ITIL expertise

Enterprise IT implementation

IT architecture and design principles

Stakeholder engagement

Strategic planning

Education

ServiceNow Certified Master Architect

ITIL Foundations certification

Job description

Requisition ID: #

Join a purpose-driven, results-oriented team within an inclusive and high-performing culture.

The Principal ServiceNow Architect is a key member of the Service Management team, responsible for the holistic design, direction, and strategy of the enterprise ServiceNow platform. The role involves collaborating with Solution Architects, Platform Delivery leadership, Technical Architects, and Enterprise Architects to provide technological direction, thought leadership, and a technical vision for the platform.

Is this role right for you?

1. Create, maintain, and communicate the Enterprise ServiceNow architecture and best practices.
2. Serve as a thought leader and trusted advisor on ServiceNow architecture and technical roadmap; build strong relationships with technology leadership, third-party vendors, and enterprise and business architects to develop and sustain the ServiceNow technical roadmap.
3. Connect stakeholders, vendors, and technology partners to achieve business outcomes by identifying top-tier ServiceNow capabilities aligned with business strategies; communicate future needs and opportunities.
4. Envision and enable mid- and long-term ServiceNow capabilities strategies beyond ITSM/ITOM, including Facilities, HR, CSM, Cloud Management, etc.

Do you have the skills to succeed in this role?

• Excellent knowledge of ServiceNow best practices, roadmap, and latest features.
• Understanding of Agile methodologies.
• Deep industry knowledge and expertise in ITIL, ITSM implementation, and improvement.
• Strong interpersonal skills for effective communication and stakeholder engagement.
• 7+ years of enterprise IT implementation experience.
• 5+ years in IT architecture, design principles, and database architecture.
• 7+ years implementing ServiceNow or SaaS platforms, including integrations and CSDM, Discovery, Service Mapping.
• 7+ years developing strategic plans and roadmaps for enterprise initiatives.
• 5+ years in Solution or Enterprise Architecture leadership roles.
• ServiceNow Certified Master Architect preferred; ITIL Foundations certification beneficial.

What’s in it for you?

• Diversity, Equity, Inclusion & Allyship: We foster an inclusive culture that empowers employees, respects individual identities, and promotes bias-free practices through Employee Resource Groups.
• Accessibility and Workplace Accommodations: We are committed to removing barriers and creating an accessible environment for all.
• Upskilling: Access to online courses, cross-functional development, and tuition assistance.
• Competitive Rewards: Bonuses, flexible vacation, personal and sick days, and comprehensive benefits from day one.
• Community Engagement: Opportunities for participation in hackathons, contests, and community programs regardless of work location.

Working location condition: Hybrid

#LI-Hybrid

Location: Toronto, Ontario, Canada

Scotiabank is a leading bank in the Americas, committed to helping customers and communities achieve success through diverse financial services. We value individual skills and experiences, fostering an inclusive and accessible environment. For accommodations during recruitment, please contact our Recruitment team. Candidates must apply online. We appreciate all applicants; only those selected for interviews will be contacted.