Director, ServiceNow Solution Architecture, Scotiabank

Scotiabank; Toronto; On-site; CAD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Principal ServiceNow Architect to lead the design and strategy of their enterprise ServiceNow platform. This pivotal role involves collaborating with various stakeholders to create a comprehensive ServiceNow architecture and roadmap, ensuring alignment with business objectives. The ideal candidate will possess extensive experience in IT architecture and ServiceNow implementations, along with a strong understanding of Agile methodologies. Join a diverse and inclusive team that values every employee's unique contributions and offers opportunities for professional growth and community engagement.

Benefits

Diversity, Equity, Inclusion & Allyship

Accessibility and Workplace Accommodations

Upskilling through online courses

Competitive Rewards program

Flexible vacation and personal days

Community Engagement opportunities

Qualifications

• 7+ years of experience in enterprise IT implementations and ServiceNow.
• Proven expertise in ITSM implementation and improvement.

Responsibilities

• Design and maintain the Enterprise ServiceNow architecture and best practices.
• Develop and maintain the ServiceNow technical roadmap.

Skills

ServiceNow best practices

Agile methodology

ITIL knowledge

Interpersonal skills

Enterprise IT implementations

IT architecture

SaaS platforms

Strategic planning

Education

ServiceNow Certified Master Architect

ITIL Foundations certification

Job description

Requisition ID: 219097

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Principal ServiceNow Architect is a key member of the Service Management team and is responsible for the holistic design, direction and strategy of the enterprise ServiceNow platform. The Principal Architect works with the Solution Architects as well as the Platform Delivery leadership teams, Technical Architects and Enterprise Architects to provide a technology direction, thought leadership and technical vision for the platform.

Is this role right for you?

• Create, maintain and communicate the Enterprise ServiceNow architecture and best practices
• A thought leader and trusted advisor on the ServiceNow architecture and technical roadmap; maintain strong relationships with technology leadership, 3rd party vendors, enterprise and business architects to develop and maintain the ServiceNow technical roadmap
• Connect stakeholders, 3rd party vendors and technology partners towards achieving business outcomes and objectives by identifying best-in-class ServiceNow capabilities that achieve business strategy; identify and communicate resulting future needs and opportunities
• Envision and enable a mid and long-term ServiceNow capabilities strategy outside of ITSM/ITOM (e.g. Facilities, HR, CSM, Cloud Management, etc.)

Do you have the skills that will enable you to succeed in this role?

• Excellent knowledge of ServiceNow best practices and ongoing knowledge of ServiceNow roadmap and latest feature/functionality
• Full understanding of the Agile approach
• Deep industry and best practice knowledge (ITIL) and proven expertise in ITSM implementation and improvement
• Excellent interpersonal skills, including the ability to relate and communicate and present effectively with stakeholders at all organizational levels
• 7+ years of experience of enterprise IT implementations
• 5+ years of experience with IT architecture, Design principles, database architecture and relational databases
• 7+ years of experience in implementing ServiceNow or SaaS platforms (specifically ITSM, ITOM, ITBM as well as expertise in integrations and CSDM, Discovery, Service Mapping)
• 7+ years creating and implementing strategic plans and roadmaps for enterprise-wide business initiatives
• 5+ years of experience in a Solution or Enterprise Architecture leadership role
• ServiceNow Certified Master Architect preferred; ITIL Foundations

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Working location condition: Hybrid

#LI-Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services.

If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.