Director Sales Compensation, Canada Retail

Manulife Insurance Malaysia; Toronto; Hybrid; CAD 104,000 - 188,000; Full time

Job summary

A leading financial services provider is seeking a Director of Sales Compensation for their Canada Retail division. This role involves strategic oversight of compensation administration and collaboration with key stakeholders to drive profitable sales growth. The ideal candidate will have a CPA and extensive experience in accounting roles, demonstrating strong analytical and leadership skills. Join a dynamic team that values innovation and process improvement.

Benefits

Health Insurance

Dental Insurance

Mental Health Benefits

Vision Insurance

Short-term Disability

Long-term Disability

Life Insurance

Paid Time Off

Retirement Savings Plans

Financial Counseling

Qualifications

• 5+ years of relevant experience in progressive accounting roles.
• Excellent organizational skills with complex financial issues.

Responsibilities

• Oversee variable incentive compensation process and ensure accuracy.
• Partner with Sales leaders to architect incentive compensation plans.

Skills

Analytical

Problem-Solving

Relationship Management

Negotiation

Leadership

Education

CPA

Tools

Excel

Word

Powerpoint

Job description

Director Sales Compensation, Canada Retail page is loaded

Director Sales Compensation, Canada Retail

Apply locations Toronto, Ontario Boston, Massachusetts Waterloo, Ontario Montreal, Quebec time type Full time posted on Posted 2 Days Ago time left to apply End Date: May 21, 2025 (5 days left to apply) job requisition id JR25050516

Reporting to the Head of GWAM Retail Finance, the Director Sales Compensation, Canada Retail, provides strategic support to the Sales & Distribution team through the oversight of Compensation administration, modeling, and planning. This individual will need to have an understanding of the distribution strategy to ensure alignment with compensation and rewards programs supported by the team. They will strongly collaborate with several key strategic partners including Distribution leaders, Human Resources, the Sales Compensation governance team, and Finance. The position will provide opportunities to build on competencies such as business acumen, a transformation mindset and process improvements, relationship management, and agile thinking.

Position Responsibilities:

• Oversee the variable incentive compensation process by ensuring accurate and timely calculation and processing of monthly, quarterly, and annual compensation payments.
• Support the lifecycle of field staff, including handling offer letters, compensation statements, annual compensation letters, onboarding and offboarding, and reconciliations.
• On an annual and ongoing basis, partner with Sales leaders to architect incentive compensation plans that support strategic business focus and are optimized to drive profitable sales growth. Contribute informed and objective viewpoints and insights.
• Ensure those plans are accurately reflected and administered in the sales compensation system.
• Support annual Global Compensation Committee approval process of key compensation plans
• Work closely with the CFO team and the Expense team to provide variance analysis, prepare reporting, and provide input for business forecasting related to sales compensation. Ensure field compensation accruals are appropriate.
• Establish a high level of trust and build professional partnerships with our stakeholders in the business and Finance by providing quality information and insight to influence decision making.
• Provide input to external industry surveys and interpret results as required.
• Respond to internal adhoc requests for detail and variance analysis from HR, ER, Sales Compensation Governance, and Distribution business leaders.
• Use appropriate judgment in dealing with issues and requests, demonstrating an ability to effectively prioritize work, balance resource requirements, and determine solutions.
• Adhere to and document processes and procedures that comply with Audit and Risk requirements. Ensure that effective controls are in place throughout.
• Proactively seek out and implement opportunities to improve efficiency and automation, reduce duplication, and minimize risk and errors, while ensuring precise calculation of incentive payments and production of statements.

Leadership

• Provide strong and inspirational indirect leadership and coaching to an MBPS team member with a focus on collaboration and development.
• Ensure there is sufficient backup and coverage to maintain continuity of critical business processes.

Preferred Qualifications:

• CPA with 5+ years of relevant experience in progressive accounting roles
• Excellent organizational, analytical, and proactive problem-solving skills with demonstrated ability to work with complex financial issues and concepts
• Strong relationship-building, relationship management, and negotiation skills; ability to work effectively with team members and senior executives
• Customer focus and commitment to quality. Strong attention to detail is a must.
• Demonstrated ability to innovate and drive process improvements, and motivate others to accept progress and change
• Excellent understanding of financial services sales professional accountability.
• Comfortable dealing with ambiguity and challenges.
• High levels of collaboration; excellent written and oral communication / presentation skills.
• Demonstrated ability to take initiative and work independently.
• Comprehensive knowledge of sound business practices and controls, and accounting/audit principles applicable to Sales and Distribution.
• Demonstrated leadership skills to inspire, engage and provide clear direction to staff while coaching and motivating to achieve objectives.
• Proficient in Excel, Word, and Powerpoint.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$104,325.00 CAD - $187,785.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

About Us

We're Manulife. And we’re on a mission to make decisions easier and lives better.

Better is what drives us.It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives.It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognitions. Recent awards include:

2024 Gallup Exceptional Workplace Award Winner

Manulife Named one of Forbes World’s Best Employers 2023

Best Companies to Work for in Asia 2023

We’ve been recognized as one of Canada’s Top 100 Employers (2024)

Manulife included in Bloomberg’s 2023 Gender-Equality Index

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Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/ .