Director, Quality Assurance and Improvement Program

RBC; Toronto; On-site; CAD 140,000 - 210,000; Full time

Job summary

RBC seeks a senior QAIP leader to drive the Global Quality Assurance and Improvement Program for the Chief Audit Executive Group. You will develop and maintain the QAIP framework, plan global/regional QAIP activities, and guide CAE reviews in line with IA standards and regulatory expectations.

Leading cross‑functional teams, you will enhance reporting to stakeholders and support regulatory exams, aiming to continuously improve operational effectiveness and efficiency across the organization.

Qualifications

• 15+ years of general or specialist audit experience in financial institutions.
• Experience in Internal/External Audits, QAIP, IA methodology, learning, audit projects and people management.
• Undergraduate degree in business/audit and professional audit designation (CIA/ CISA/ CPA).
• Experience in validation of regulatory issues (OSFI/OCC/FRB).

Responsibilities

• Develop and maintain QAIP Framework and work programs in alignment with Global IA Standards.
• Develop Annual Global and Regional QAIP Plans.
• Direct QAIP reviews of CAE Group activities in compliance with Methodology.
• Manage quarterly QAIP reporting to key stakeholders.
• Support internal/external assessments including regulatory exams.
• Identify and recommend improvements to enhance CAE activities.
• Act as a trusted advisor to facilitate strategic initiatives.

Skills

Audit leadership

IA methodology

Regulatory knowledge

People management

QAIP development

Regulatory exams support

Education

Undergraduate degree in business/audit

CIA/CISA/CPA designation

Job description

Job Description Enables/leads the development, maintenance and operation of a Global Quality Assurance and Improvement Program (QAIP) for the Chief Audit Executive (CAE) Group, through directing the execution of the Global QA Plan, in support of: a) Quality Assurance, providing reasonable assurance to key stakeholders on adherence to the IA Charter, applicable IIA Standards and Code of Ethics and regulatory requirements/ expectations; and b) Improvements, through emphasis on assessing effectiveness and efficiency of operations. The QAIP role covers CAE Group operations globally, across all platforms, functions and RBC entities.

What will you do?

• Develop and maintain QAIP Framework, work programs in compliance with Global IA Standards and in alignment with organizational / regulatory expectations.
• Develop Annual Global and Regional QAIP Plans.
• Direct and ensure timely delivery of QAIP reviews of CAE Group activities in compliance with Methodology.
• Manage and enhance the quarterly QAIP reporting to all key stakeholders.
• Support internal / external assessments including regulatory exams
• Identify / recommend improvements to enhance the effectiveness and efficiency of CAE Group activities based on insights from QAIP reviews.
• Act as a trusted advisor to facilitate ideation, prioritization, and development of strategic initiatives.

What do you need to succeed?

Must-have

• 15+ years of general or specialist audit experience (e.g. IT, Risk) and/or advisory experience in financial institutions with
• Experience in Internal/External Audits, QAIP, IA methodology, learning, audit project and people management.
• Undergraduate degree in business/ audit and professional audit designation (CIA/ CISA/ CPA).
• Experience in validation of regulatory issues (e.g., OSFI/OCC/FRB).

Nice-to-have

• Financial Risk Management related education/ designations.

Job Skills

Adaptability, Auditing, Detail-Oriented, Internal Controls, Interpersonal Relationship Management, Long Term Planning, Multi-Level Communication, Organizational Savvy and Politics, Results-Oriented

Additional Job Details

Address: 20 KING ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: INTERNAL AUDIT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-27

Application Deadline: 2026-09-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.