Senior Manager, Quality Assurance & Improvement Program

RBC; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

RBC in Toronto is seeking a Senior Manager, Quality Assurance and Improvement Program to lead QA reviews across the CAE Group, supporting adherence to IA Charter, IIA Standards, Code of Ethics, ISACA and regulatory requirements.

You will develop QA work programs, validate findings with senior management, and drive actions to improve effectiveness and efficiency. The role requires 7–10 years of internal audit experience and a professional designation.

Qualifications

• 7 to 10 years general or specialist internal audit experience
• Undergraduate degree in business / audit
• Professional audit designation (CIA/ CISA/ CPA)
• Experience in validation of regulatory issues (e.g., OSFI/OCC/FRB)

Responsibilities

• Lead Quality Assurance reviews of CAE Group activities through application of QAIP core principles, methodology and processes.
• Ensure QA test procedures are performed and documented with findings and QA ratings clearly identified.
• Review and validate QA results with senior management; draft QA reports and ensure timely completion of QA workpapers.
• Identify actions to improve quality, address root causes, and lead follow-up on QA action plans.
• Support quarterly QAIP reporting for key stakeholders; support internal/external assessments.
• Develop and maintain QA work programs based on QA reviews, regulatory changes, and IA methodology insights.
• Escalate impediments to work completion and ensure timely closure of reviews.

Skills

Adaptability

Auditing

Commercial Acumen

Communication

Detail-Oriented

Internal Controls

Interpersonal Relationship Management

Long Term Planning

Results-Oriented

Education

Undergraduate degree in business / audit

CIA / CISA / CPA

Job description

Job Description

As a Senior Manager, Quality Assurance and Improvement Program, you will support the implementation and operation of the Global Quality Assurance and Improvement Program (QAIP) through carrying out assigned reviews of engagements and performing assessments related to other activities across the CAE Group, in support of: a) Quality Assurance, providing reasonable assurance to key stakeholders on adherence to the IA Charter, applicable IIA Standards and Code of Ethics, ISACA and regulatory requirements; and b) Improvements, through emphasis on assessing effectiveness and efficiency of operations. The QAIP role covers CAE Group operations globally, across all platforms, functions and RBC entities.

What will you do?

• Lead Quality Assurance reviews of CAE Group activities through adequate and consistent application of the Global QAIP Core Principles, Methodology and Processes.
• Ensure standard QA Test Procedures are performed and documented adequately and results/ conclusions are identified to meet QA objectives. Ensure rationale for classification of findings and ratings are documented in QA workpapers.
• Review and validate QA results with senior management for engagements reviewed, draft QA reports including the QA conclusion/ ratings for the reviews performed. Ensure QA workpapers are completed timely and provided for review by Director/Senior Director along with draft reports.
• Identify appropriate actions to enhance quality of work done, involving file corrections and/or other actions to address root causes giving rise to QA findings, including learning and methodology impacts and any process changes. Lead follow-up and verification of QA action plans timely.
• Support quarterly QAIP reporting for key stakeholders.
• Support internal / external assessments (e.g. regulatory exams).
• Develop and maintain QA work programs based on experience from QA reviews performed, changes to IIA Standards, IA Methodology and insights from regulatory reviews and expectations, support the development of appropriate QA testing plan and procedures.
• Ensure timely completion of QA reviews to ensure targets are achieved and ensure timely escalation of impediments to work completion.

What do you need to succeed?

• 7 to 10 years General or specialist internal audit experience (e.g. IT, Risk, Credit risk, Compliance, AML, Financial services).
• Undergraduate degree in business / audit.
• Professional audit designation (CIA/ CISA/ CPA).
• Experience in validation of regulatory issues (e.g., OSFI/OCC/FRB).

Nice-to-have

• Quality Assurance experience in internal audit in financial institutions.
• Experience in IA methodology, learning, audit project and people management.

Job Skills

Adaptability, Auditing, Commercial Acumen, Communication, Detail-Oriented, Internal Controls, Interpersonal Relationship Management, Long Term Planning, Results-Oriented

Additional Job Details

Address: 20 KING ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: INTERNAL AUDIT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-27

Application Deadline: 2026-09-14

Note** : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.