Director, Programs and Member Services

NACCA; Ottawa; On-site; CAD 130,000 - 150,000; Full time

Benefits offered by this job

Health benefits

Dental and vision

Paramedical coverage

Employee Family Assistance Program

Defined Benefits Pension Plan

Job summary

NACCA, Ottawa-based, is seeking a Director of Programs and Member Services to lead program strategy, budgeting, and performance across its Indigenous Financial Institutions network. This role focuses on high-quality training, capacity-building, and measurable impact for Indigenous communities.

The director will work with internal teams, partners, and stakeholders to drive program delivery, ensure compliance with funding agreements, and report on outcomes to NACCA leadership and the Board.

Qualifications

• Requires University Degree in Business Administration, Public Relations, Economics, or related field.
• Master’s degree preferred in Business Administration or relevant advanced degree.
• Minimum 10 years of experience in program management, partnership development, or related field.
• Experience working with Indigenous communities and/or organizations preferred.

Responsibilities

• Lead the design, delivery, and continuous improvement of Indigenous Entrepreneurship Program (IEP) initiatives.
• Oversee training and capacity-building programs, including mentorship and workforce development.
• Manage program budgets, financial reporting, and compliance with funding agreements.
• Build and maintain strong relationships with IFIs, government partners, and key stakeholders.
• Monitor program performance using data, KPIs, and evaluation frameworks to drive impact.
• Ensure quality assurance through program reviews, policy development, and continuous improvement.
• Provide strategic updates and recommendations to senior leadership and NACCA Board.
• Support stakeholder engagement activities, events, and partnerships.

Skills

Leadership

Stakeholder engagement

Negotiation

Regulatory compliance

Communication

SharePoint

Education

Bachelor's degree in Business Administration, Public Relations, Economics

Master's degree preferred in Business Administration or related field

Tools

SharePoint

Microsoft 365

Job description

The Organization

NACCA is dedicated to stimulating economic growth for all Indigenous people in Canada, driven by a network of over 50 Indigenous Financial Institutions (IFIs). Our mission is to ignite economic progress for all Indigenous communities by empowering entrepreneurs and advancing prosperity. We champion Indigenous economic development through unified representation, transparent reporting of IFI accomplishments, strategic partnerships, and targeted programs and services tailored to the specific needs of IFIs.

Why NACCA?

• Attractive compensation package with excellent benefits, including:
  • Health, Paramedical, Vision, Dental, and Employee Family Assistance Program.
  • Defined Benefits Pension Plan.
• Supportive workplace environment and benefits focused on Indigenous culture and sensitivity.
• Ongoing Professional Development.
• Scheduling to support work-life balance.
• Paid Time Off including:
  • 14 Statutory Holidays for Full-Time Employees.
  • Sick Time.
  • Competitive Vacation Time/Pay.
  • Personal Days.
  • December Holiday Period.

Position Summary

We are seeking a strategic and experienced leader to join our team as the Director of Programs and Member Services. This role is responsible for leading the development, delivery, and continuous improvement of programs that support Indigenous Financial Institutions (IFIs) and their clients. The Director will oversee program strategy, budgeting, and performance while ensuring high-quality training, capacity-building initiatives, and measurable impact across the network. This is a key leadership position that works closely with internal teams, partners, and stakeholders to strengthen programs and drive meaningful outcomes for Indigenous communities.

Key Responsibilities

• Lead the design, delivery, and continuous improvement of Indigenous Entrepreneurship Program (IEP) initiatives.
• Oversee training and capacity-building programs, including mentorship and workforce development.
• Manage program budgets, financial reporting, and compliance with funding agreements.
• Build and maintain strong relationships with IFIs, government partners, and key stakeholders.
• Monitor program performance using data, KPIs, and evaluation frameworks to drive impact.
• Ensure quality assurance through program reviews, policy development, and continuous improvement.
• Provide strategic updates and recommendations to senior leadership and the NACCA Board.
• Support stakeholder engagement activities, events, and partnerships.

Qualifications

Education

• This position requires a minimum University Degree in Business Administration, Public Relations, Economics, or a related field.
• A Master’s Degree is preferred in Business Administration or a relevant advanced degree.

Experience

• Minimum 10 years of experience in program management, partnership development, or a related field.
• Proven experience in managing teams and overseeing programmatic initiatives.
• Prior experience working with Indigenous communities and/or organizations is preferred.

Abilities, Knowledge & Skills

• In-depth understanding of bureaucratic processes and organizational dynamics.
• Knowledge of Indigenous entrepreneurship and community development.
• Ability to negotiate sound agreements and partnerships effectively.
• Strong understanding of regulations and compliance issues relevant to partnerships.
• Excellent verbal and written communication for engaging stakeholders and presenting ideas.
• Strong understanding of SharePoint and other Microsoft 365 applications.

Primary Location: Ottawa, Ontario. NACCA operates on a hybrid work model. Remote work arrangements may be considered based on organizational needs and role responsibilities.

Preference will be given to qualified individuals of Indigenous ancestry, in accordance with Section 24.1 of the Ontario Human Rights Code and other applicable human rights legislation.

The National Aboriginal Capital Corporations Association is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or interviewing, please advise if you require accommodation.