Director, Product Operations

Clio - Cloud-Based Legal Technology; Calgary; Hybrid; CAD 188,000 - 282,000; Full time

Job summary

Join a forward-thinking company as a Product Operations Director, where you will lead the charge in transforming the legal experience through innovative product management practices. In this pivotal role, you will establish best practices, enhance operational efficiencies, and foster collaboration across teams to drive successful R&D initiatives. With a commitment to diversity and inclusion, this dynamic organization offers a hybrid work environment and a culture that values your contributions. If you're passionate about making a meaningful impact in the legal technology space, this is the opportunity for you!

Benefits

Top-tier health benefits

Dental and vision insurance

Flexible time off policy

$2000 annual counseling benefit

RRSP matching

Clioversary recognition program

Qualifications

• 8+ years of experience in product operations or program management.
• Strong analytical skills to improve team performance.
• Excellent communication and relationship-building abilities.

Responsibilities

• Oversee strategic program management and annual planning processes.
• Drive operational excellence and process improvements.
• Build systems for data analysis to enhance team efficiency.

Skills

Product Operations Leadership

Program Management

Data Analysis

Cross-Functional Collaboration

Agile Methodologies

Communication Skills

Tools

Roadmapping Tools

PDLC and SDLC Processes

Job description

Director, Product Operations

Apply locations: Vancouver, Remote - Australia, Toronto, Calgary, Remote - CA, USA

Time type: Full time

Posted on: Posted 8 Days Ago

Job requisition id: BF-REQ-2928

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

The Product Operations Director is responsible for elevating and accelerating the R&D team, and Clio as a whole, through the establishment of best practices, and adherence to tools, systems, and consistent, repeatable processes. This role will require an experienced leader to build out the Product Operations function at Clio.

This role is available to candidates across Canada (excluding Quebec) and the US. If you are local to one of our hubs (Burnaby, Calgary, or Toronto), you will be expected to be in office a minimum of once per week on one of our Anchor Days.

What you’ll work on:

1. Strategic Program Oversight:

   • Annual Planning: Establish good practices for our annual planning process including working with our partners in other departments and steering it effectively.

   • Program Management: Lead the monitoring of major R&D initiatives, focusing on risk identification and mitigation to ensure project success.

   • Roadmap and Business Review Management: Track and report on roadmap attainment across all teams, using our advanced roadmapping tools. Manage the content creation process for the R&D monthly business review where we present the status of our key programs and roadmap achievements to the executive team.

   • OKR Management: Oversee the process within R&D where we develop our OKRs and communicate attainment in our monthly business reviews.

2. Operational Excellence and Process Improvement:

   • PDLC Improvement and Enforcement: Drive the continuous enhancement of our PDLC and SDLC processes, ensuring consistent and effective use of roadmapping tools and documentation artifacts.

   • Efficiency Enhancements: Implement innovative solutions to enhance efficiencies within the Product Management, Design, and Engineering teams (collectively R&D). Standardize processes such as GTM planning, beta releases, and product launch protocols.

3. Data Analysis and Cross-Functional Collaboration:

   • Insightful Data Analysis: Build systems for capturing, reviewing, and analyzing data to provide actionable insights to continuously improve our execution.

   • Team Velocity and Impact Enhancement: Strategically reduce overhead and elevate the velocity of our teams by introducing efficient processes and frameworks, enhancing the overall impact of our R&D functions.

   • Cross-Functional Teamwork: Work closely with stakeholders across the business to align operations and enhance cross-departmental collaboration through projects like NPS and UMUX surveys, squad dashboards, and enablement processes.

4. Team Development and Best Practice Formulation:

   • Team Growth and Support: Support the growth, development, and collaboration of the Product Management, Design, and Engineering teams through effective onboarding, continuous learning, and development initiatives.

   • Best Practice Development: Develop and share best practice templates to guide product managers and stakeholders, fostering a culture of continuous improvement and excellence across the organization.

What you bring

• You have 8+ years of experience leading product operations, program management, or an operational role that worked closely with product and engineering teams.

• You have led transformation programs successfully at large R&D organizations.

• Experience digging deep into the data, analyzing the performance of product development squads and implementing ways to improve their velocity and quality of output.

• Excellent program management and a can-do attitude, able to juggle multiple priorities simultaneously.

• Ability to understand the product in order to be more effective at helping the teams achieve their goals.

• Strong written and verbal communication skills and are great at explaining highly technical topics to both technical and non-technical audiences.

• Exceptional ability to build relationships and align teams on ways of working.

Serious bonus points if you have:

• Proficiency in Agile or Scrum methodologies.

• Experience in a high growth technology company.

• Experience in people leadership.

R&D at Clio

Our market opportunity is rare in its scale and powered by a strong business model, Silicon Valley based investors and advisors and an R&D team which is global and world-class!

We are rapidly expanding our portfolio of products and the markets we serve. You will be part of a team that is building innovative and delightful products at the frontiers of AI/ML as part of our mission to transform the legal experience for all and expand access to justice.

We pride ourselves on being ‘human and high performing’ and creating a workplace where you can be challenged, supported, and bring your whole self to work.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance.

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit.

• RRSP matching and RESP contribution.

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.

The full salary range* for this role is $188,000 to $235,000 to $282,000 CAD. Please note there are a separate set of salary bands for other regions based on local currency.

In addition, this role is eligible for variable pay that is based on company performance, with actual payout amounts calculated and paid on a quarterly basis.

* We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity, and inclusion. We pride ourselves on building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

At Clio, we are on a mission to transform the legal experience for all. As the world's leading provider of cloud-based legal software, we provide lawyers with low-barrier, affordable solutions to manage and grow their firms more effectively, more profitably, and with better client experiences. Through the cloud, we believe that we can help create a more inclusive legal community and a more equitable legal system.

This is a historic moment in the growth of legal technology! As the first legal practice management unicorn globally, and one of only a handful of Canadian unicorns, this is only the beginning.

If you’ve ever wanted to do the best work of your career, while having a meaningful impact in the lives of others, then Clio is the place for you.