Director, Process Design & Optimization

Scotiabank; Toronto; On-site; CAD 140,000 - 200,000; Full time

Benefits offered by this job

Annual bonus

Flexible vacation

Personal & sick days

Comprehensive benefits

Job summary

Scotiabank is seeking a Director of Process Design & Optimization to lead enterprise-wide process excellence. You will shape productivity improvements, promote Lean and Six Sigma, and deploy automation technologies to elevate customer experience and operating capacity.

The role requires guiding cross-functional teams and aligning with senior leadership on transformation initiatives. Ideal candidates bring deep expertise in process re-engineering, operational excellence, and change management,

Qualifications

• Extensive leadership in process design, re-engineering, or operational excellence within a large organization.
• Deep knowledge of Lean, Six Sigma, and continuous improvement methodologies; certification is a plus.
• Experience with robotic process automation and intelligent automation solutions.

Responsibilities

• Provide strategic direction to advance process excellence and efficiency across the Bank.
• Lead design and deployment of process re-engineering, Lean, Six Sigma, RPA, and intelligent automation.
• Manage and deliver business process initiatives to improve customer experience and efficiency.

Skills

Strategic leadership

Process design

Lean methodology

Six Sigma

Customer focus

Change management

Cross-functional collaboration

Data-driven decision making

Executive communication

Education

Post-secondary degree in business, engineering, operations, technology, or related field

Job description

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Title: Director, Process Design & Optimization

Requisition ID: 276327

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a Director within Process Design & Optimization (PD&O), you will provide the strategic direction, subject matter expertise , and leadership needed to advance process excellence across the Bank. You will lead the development and deployment of productivity improvement methodologies, including process re-engineering, Lean, Six Sigma, robotic process automation , and intelligent automation, while promoting consistent practices, innovation , and sustainable business outcomes across the enterprise.

Is this role right for you? In this role , you will:

• Provide strategic direction and subject matter expertise to advance process excellence, productivity, and efficiency across the Bank.
• Champion a customer-focused culture that deepens client relationships and leverages the Bank’s broader relationships, systems, and knowledge.
• Maintain and strengthen the team’s subject matter expertise by monitoring industry best practices and evolving the Process Re-Engineering transformation playbook.
• Develop tools, resources, and mechanisms to share business process best practices consistently across PD&O and the broader enterprise.
• Partner with the VP, Process Design & Optimization, and senior executives across business lines and corporate functions to strengthen an enterprise-wide culture of Lean and continuous improvement.
• Lead the design and deployment of innovative methodologies for process re-engineering, Lean, Six Sigma, robotic process automation, and intelligent automation.
• Manage and deliver selected business process initiatives that improve customer experience, efficiency, and capacity through data-driven analysis, process assessment, management systems, and technology solutions.
• Establish a clear value proposition and an effective approach to training, tracking, communication, and change management to support sustainable productivity improvements.
• Direct the team’s day-to-day activities in accordance with the Bank’s risk culture, risk appetite, Code of Conduct, Global Sales Principles, and applicable business controls.
• Build and sustain a high-performing, inclusive team through coaching, clear communication, talent development, succession planning, and effective people leadership.

Do you have the skills to succeed in this role? We’d love to work with you if you have:

• Extensive leadership experience in process design, process re-engineering, operational excellence, productivity improvement, or a related discipline within a large, complex organization.
• Deep knowledge of Lean, Six Sigma, and continuous improvement methodologies; Lean or Six Sigma certification is an asset.
• Experience with robotic process automation, intelligent automation, workflow technologies, and the practical application of emerging process solutions.
• Demonstrated ability to lead complex, cross-functional transformation initiatives from opportunity identification through implementation and sustainment.
• Strong facilitation, change management, and executive communication skills, with the ability to influence senior leaders and align diverse stakeholders.
• Strong analytical and problem-solving skills, including experience with demand and capacity analysis, customer demand analysis, time-and-motion or waste analysis, and end-to-end process design.
• Strong people leadership skills and a proven ability to build inclusive, high-performing teams through coaching, development, and succession planning.
• A post-secondary degree in business, engineering, operations, technology, or a related field; an advanced degree or relevant professional certification is an asset.

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development.
• The opportunity to work for an organization committed to making a difference in our communities for both you and our customers.
• A competitive rewards program that includes an annual bonus, flexible vacation, personal and sick days, and comprehensive benefits beginning on your first day.
• Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is respected for who they are and empowered to reach their full potential through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow, and participate in our Employee Resource Groups (ERGs), which represent a wide range of identities, backgrounds, abilities, and experiences.
• Accessibility and Workplace Accommodations – We value the unique skills and experiences that each individual brings to the Bank and are committed to creating and maintaining an inclusive, accessible environment for everyone. Scotiabank continues to identify, remove, and prevent barriers to foster a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.