Director, Personal Lines Operational Performance (Bilingual)

Intact; Montreal; Hybrid; CAD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Director of Personal Lines Operational Performance to lead strategic optimization projects. This pivotal role involves improving operational efficiency and customer delivery across various teams. You will collaborate with multiple departments, driving continuous improvement initiatives and ensuring the successful implementation of technology solutions. The ideal candidate will possess strong leadership skills, be an innovative problem solver, and have extensive experience in project management within the insurance sector. Join a dynamic team that values collaboration and empowers you to make a significant impact.

Benefits

Employee Share Purchase Plan

Flexible work arrangements

Annual wellness account

Access to virtual healthcare

Possibility to purchase extra days off

Dynamic workplace learning ecosystem

Inclusive employee-led networks

Qualifications

• 10+ years of leadership experience managing teams.
• Experience with large complex projects in the insurance industry.

Responsibilities

• Lead and coach project teams to achieve operational excellence.
• Manage project risks and implement mitigation plans.

Skills

Leadership

Project Management

Data Analysis

Communication

Collaboration

Problem Solving

Education

PMP Certification

Bachelor's Degree

Job description

Director, Personal Lines Operational Performance (Bilingual)

Join to apply for the Director, Personal Lines Operational Performance (Bilingual) role at Intact

Director, Personal Lines Operational Performance (Bilingual)

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Join to apply for the Director, Personal Lines Operational Performance (Bilingual) role at Intact

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About The Role

This is a high profile, national director role who is accountable for the identification, development and implementation of Operational Excellence initiatives and projects that improve the operational efficiency, quality, and customer delivery of our Personal Lines Underwriting & distribution teams.

In this role you will lead key strategic optimization projects from ideation to implementation. You will work across multiple departments and stakeholders to ensure cohesive and effective solutions are delivered. You will partner with Operations & Planning, Corporate, IT and Underwriting to influence and drive prioritization of resources to develop solutions that optimize business delivery. Your role is about driving measurable and impactful continuous improvement. This role requires excellent communication skills as you will need to be able to disseminate complex information for a wide range of audiences from front line to executives.

You will partner with communications and change management teams to ensure successful deployment of a wide range of technology and process solutions and ensure adoption of the new workflows and tools is achieved. You will lead, engage, coach and develop a team of managers and technical specialists to ensure performance is optimized and goals are achieved. You will be an innovative and agile problem solver, having the ability to clearly define the opportunity to solve for and provide a range of solutions, you and your team will need to implement, track and monitor the solutions to ensure benefits are being delivered. You will need to manage project risks and issues and put appropriate mitigation plans in place.

The role is wide in scope and interacts across all locations and multiple teams, you will need to be a skilled collaborator and drive the change that is needed to optimize the performance of the Intact Insurance personal lines business.

This role reports to: Vice President, Personal lines Operational performance and Strategic distribution

Here are a few ways you’ll make a difference:

Leadership And Team Management

• Lead, engage and coach project teams to achieve set objectives.
• Responsible for fostering a positive team culture by promoting collaboration, encouraging open communication, and ensuring a supportive and inclusive work environment
• Regularly assess individual and team performance, provide constructive feedback and recognition.
  
  

Planning And Strategy

• Develop and implement project management strategies aligned with business objectives.
• Collaborate with the Vice President to prioritize projects and allocate necessary resources.
• Develop detailed project plans, including timelines, budgets and resource allocations.
  
  

Project Management

• Leadership of key optimization Projects from ideation to implementation to drive Operational effectiveness resulting in increased efficiency, customer satisfaction and employee engagement
• Identification and implementation of best practices that drive consistency and efficiency to enhance productivity and quality standards of Underwriting teams.
• Delivery of streamlined processes to remove bottle necks, speed up customer delivery and reduce costs.
• Manage project risks and issues, by putting in place appropriate mitigation plans.
• In partnership with others develop robust business cases to enable the tracking of benefits of operational initiatives
  
  

Communication, Collaboration And Coordination

• Work effectively across multiple departments and stakeholders to ensure cohesive and effective and innovative solutions are delivered for Operational teams.
• Maintain regular communication with the Vice President and other stakeholders to ensure transparency and alignment.
• Prepare and present progress reports, performance analyses and recommendations.
• Facilitate project meetings and ensure adequate documentation.
• Identify & partner with change management resources to ensure successful implementation & adoption of best practices and processes.
  
  

Continuous Improvement

• Leadership and management of a team to ensure effective delivery of continuous improvement solutions for the business.
• Use Key performance Indicators and metrics to analyse impact of Operational excellence initiatives.
• Leverage technology advancements and data analytics to drive operational improvement.
• Implement continuous improvement processes to optimize the efficiency and quality of projects.
• Follow trends and best practices in project management to innovate and improve internal processes.
  
  

What You Bring To The Table

• Minimum of 10 years of leadership experience managing a team
• Experience managed large complex projects – is required
• PMP designation
• Insurance industry experience in Personal lines – is required
• Ability to impact, influence & provide leadership at a strategic level.
• Excellent communication and collaboration abilities with cross functional team and stakeholders at all levels.
• Make decisions and solve problems.
• Strong leadership and management skills with the ability to motivate and inspire.
• Innovative thinker.
• Data analysis to identify opportunities and measure impacts of initiatives on the business performance.
• Strong project management skills to lead large complex national projects.
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
  
  

What We Offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working Here Means You'll Be Empowered To Be And Do Your Best Every Day. Here Is Some Of What You Can Expect As a Permanent Member Of Our Team

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
  
  

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning, Consulting, and Product Management

• Industries

  Insurance, Financial Services, and Software Development

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