Director, People Culture & Labour Relations

Paladin Airport Security Services; Richmond; On-site; CAD 120,000 - 160,000; Full time

Job summary

Paladin Airport Security Services is seeking a Director of People Culture & Labour Relations to lead HR initiatives in a dynamic environment. This role requires significant experience in labour relations and HR strategic oversight, ensuring compliance and promoting a positive workplace culture. Join a team dedicated to making air travel safer and friendlier for all.

Qualifications

• 10-15+ years of progressive HR experience.
• Experience in a Director/Senior level role overseeing HR functions.
• Extensive experience in union environments.

Responsibilities

• Oversee HR strategies and compliance with labour policies.
• Lead a team in employee relations and workplace investigations.
• Foster a positive workplace culture and manage conflict resolution.

Skills

Strategic Thinking

Employee Relations

Conflict Resolution

Labour Relations

Relationship Building

Education

Post Secondary training in Human Resources

CPHR or CHRL designations

Job description

Director, People Culture & Labour Relations

Paladin Airport Security Services Ltd. ("PASS") provides effective and efficient screening services to ensure the safety and security of air travelers in Canada. As a Canadian-owned company, we are committed to providing friendly, respectful, and accessible services in both official languages.

The Director, People Culture and Labour Relations is a key leadership role responsible for overseeing and executing human resources strategies that align with business goals while ensuring compliance with all labour relations policies and collective agreements. Reporting directly to the Senior Director, People & Culture, this role will play a critical function in managing both operational and strategic HR initiatives, with a specialized focus on labour relations.

• Provide strategic leadership and expert guidance to management on complex employee relations matters, including disciplinary actions, terminations, and compliance with federal employment laws and regulations.
• Lead a team of 2 Senior Advisors and 4 Advisors of Employee Care, ensuring effective support in labour relations, workplace investigations, and employee engagement initiatives.
• Foster a positive and collaborative work environment by developing and implementing conflict resolution strategies and proactive labour relations initiatives.
• Lead workplace investigations, ensuring fair and timely resolution of employee complaints while mitigating organizational risks.
• Serve as a key liaison between leadership and cross-functional teams across the Pacific Region to align HR and labour relations strategies with business objectives.
• Oversee grievance procedures, arbitration processes, and collective bargaining negotiations to ensure successful outcomes that align with organizational priorities.
• Develop and implement comprehensive training programs for leaders and employees on collective agreements, workplace respect, conflict management, and harassment prevention.
• Analyze employee engagement, workforce trends, and turnover data to drive proactive strategies that enhance retention and workplace culture.
• Ensure ongoing compliance with federal employment legislation and collective agreements while continuously improving HR policies and procedures.
• Provide expert knowledge on collective agreement interpretations and best practices in labour relations.
• Collaborate with the Senior Director, People & Culture to refine and maintain policies, handbooks, and organizational HR frameworks to support business and operational needs.
• Lead the development and execution of HR strategies that support workforce planning, organizational effectiveness, and long-term business goals.

What you bring to PASS :

• 10-15+ years of experience in progressive HR experience, with experience in Director / Senior level leadership role overseeing HR Functions (Talent Acquisition, Labour Relations, Employee Relations / Employee Care)
• Post Secondary training in Human Resources and / or CPHR, CHRL designations are a strong asset
• Extensive experience working in a union / muli-unionized environment (union relations, collective bargaining, grievance process, arbitration etc.)
• In-depth knowledge of employment law and compliance- ideally experience in a federally regulated organization
• Strategic thinker- able to make sound, evidence-based decisions and translate business strategy into HR initiatives
• Proven ability to build and maintain strong relationships with team members at every level and internal / external stakeholders
• Demonstrated ability to drive strategic projects towards long-term business plans and simultaneously provide hands-on support for day-to-day HR functions
• Able to travel across Western Canada as required (investigations, site visits, collective bargaining)
• Able to obtain Transport Security Clearance, and additional Federal Clearance / no un-pardoned criminal background
• Proven ability to drive change and foster a strong company culture
• Embody the Paladin Airport Security Services CARE (Curious, Accountable, Respectful, Exceptional) culture!

This position is fully based in-office at Vancouver International Airport (YVR).

Closing date : June 16, 2025.

PASS1A

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!

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