Director, Operations Strategy and Initiatives

RBC; Toronto; On-site; CAD 140,000 - 190,000; Full time

Benefits offered by this job

Bonus program

Flexible benefits

Stock options

Career development

Job summary

RBC Direct Investing is seeking a Director, Operations Strategy and Initiatives to join the technology and operations group. You’ll oversee a team of product managers, driving platform-changing capabilities and significant P&L impact across the DI operations backbone.

Your role will optimize costs and deliver large-scale improvements for clients and the business. You will work with executives and cross-functional leaders to execute multi-year roadmaps across Wealth Management Operations, Contact

Qualifications

• Demonstrated experience leading initiatives across functional groups.
• Ability to manage multiple priorities with high-quality results.
• Experience with P&L and drivers of NIE (allocated vs direct).
• Ability to interface with all management levels, including executives.
• Strong leadership with vendor relationships and cross-functional teams.

Responsibilities

• Identify, evaluate and oversee transformational RBC Direct Investing initiatives related to the DI Contact Centre, Wealth Management Operations and trade order infrastructure to maximize business efficiency.
• Manage a team of Operations Product owners delivering quick wins and large changes affecting the DI P&L.
• Support the development and execution of multi-year strategic roadmaps across Wealth Management Operations, Contact Center Operations, and Trading Operations.
• Manage, report, and drive opportunities to transform the entire cost portfolio across DI from forecast to actuals.
• Own multiple third party relationships critical to the Direct Investing platform (market data, tech capabilities).
• Act as liaison with heads of Advice & Contact Centres, Wealth Management and Banking for cross-business initiatives including cost allocation negotiations.

Skills

Leadership

P&L experience

Program management

Vendor management

Strategic thinking

Stakeholder communication

Job description

What is the opportunity?

Direct Investing is looking for a Director, Operations Strategy and Initiatives to join the technology and operations group within DI. As Director, you’ll have significant accountability for material P&L impact on a large and rapidly growing business. Leading a team of product managers, you will create/oversee/implement changes across our entire operational backbone, delivering platform changing capabilities to the market that will delight our clients and transform how we serve them. With direct ownership of a large part of the P&L, you will identify and drive opportunities to optimize costs across the portfolio.

Job Description

What is the opportunity?

Direct Investing is looking for a Director, Operations Strategy and Initiatives to join the technology and operations group within DI. As Director, you’ll have significant accountability for material P&L impact on a large and rapidly growing business. Leading a team of product managers, you will create/oversee/implement changes across our entire operational backbone, delivering platform changing capabilities to the market that will delight our clients and transform how we serve them. With direct ownership of a large part of the P&L, you will identify and drive opportunities to optimize costs across the portfolio.

What will you do?

• Identify, evaluate and oversee the implementation of transformational RBC Direct Investing (DI) business initiatives related to the DI Contact Centre, Wealth Management Operations and trade order infrastructure to maximize business efficiency and opportunities
• Manage a team of Operations Product owners as they deliver impactful quick wins and large changes that directly impacts the DI P&L
• Support the development, socialization and execution of a multi year strategic roadmaps across Wealth Management Operations, Contact Center Operations, and Trading Operations
• Manage, report, and drive opportunities to transform the entire cost portfolio across DI from forecast to actuals
• Own multiple material third party relationships that are critical to the Direct Investing platform in areas such as market data, technology capabilities, etc.
• Act as primary liaison with other functional area heads including Advice & Contact Centres, Wealth Management and Banking business leaders for cross business project initiatives including negotiation of cost allocation for the cross functional investments
• Develop and execute action plans to support business priorities related to cost containment and reduction, operational effectiveness, and the leveraging of cross-channel opportunities
• Be the primary business owner and author of Project Approval Requests (PARs), Supplier Risk Management Assessments (SRMAs), Processing Activity Risk Assessments (PARAs) and other required risk and/or operating controls for projects and processes anchored across LOBs

What do you need to succeed?

Must haves:

• Demonstrated experience in leading and managing initiatives across functional groups
• Proven ability to handle multiple priorities simultaneously with high quality results
• Demonstrated experience working with a P&L and understanding different drivers of NIE (allocated vs direct)
• Ability to interface and influence all levels of management across the organization including executives
• Strong leadership skills with the ability to create and manage vendor relationships, direct and indirect staff, external consultants, and contract staff, as needed
• Excellent interpersonal, written and verbal communication, and presentation (PPT and Excel comfort is a must) skills; Strong analytical and problem solving skills; innovative and creative thinking

Nice-to-have:

• Ability to manage the full life cycle of projects
• Regulatory Compliance, Internal Audit, and Risk Management operations experience and/or relevant industry certifications.
• Solid understanding of the concepts, tools, and research relating to equity markets, bond markets, mutual fund trading;
• In-depth understanding of RBC DI systems and their interdependencies

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.

Additional Job Details

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-09-01

Application Deadline: 2026-09-19

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.