Director Operational Risk & Resilience | Great West

The Canada Life Assurance Company; Toronto; Hybrid; CAD 128,000 - 178,000; Full time

Benefits offered by this job

Education reimbursement

Mental health benefit

Pension plan

Volunteer day

Employee discounts

Job summary

The Canada Life Assurance Company seeks a senior leader to drive Operational Risk & Resilience reporting, analytics and insights. You will translate complex risk data into clear, executive-ready narratives and connect data across risks, controls, issues, events, losses and regulatory requirements.

You will lead a high-performing team and build strong stakeholder alignment on risk themes. As a key partner to Risk, Compliance, Data and Technology, you’ll advance data quality and automation while

Qualifications

• 5+ years of experience in risk management, operational risk, compliance, audit, analytics, reporting, or a related discipline.
• Strong data, analytics and reporting skills to support executive decision-making.
• Ability to translate complex risk information into clear, actionable insights.
• Experience developing risk and governance reporting frameworks.
• Understanding of three lines model, controls, and regulatory expectations.

Responsibilities

• Lead development of decision-focused Operational Risk & Resilience reporting, analytics and insights.
• Translate complex risk information into clear, actionable narratives for executives.
• Connect risk data across risks, controls, issues, events, losses, resilience and regulatory needs.
• Provide independent challenge to ensure accurate, balanced reporting.
• Develop dashboards, metrics, KRIs and analytics for proactive risk management.
• Partner across Risk, Compliance, Data and Technology to improve reporting and data quality.
• Identify emerging risk themes, trends, and forward-looking indicators.
• Establish reporting standards, governance and data discipline.
• Continuously improve reporting processes, tools and efficiency.
• Track team performance and drive continuous improvement.
• Build stakeholder relationships and cross-functional alignment on risk themes.

Skills

Leadership

Risk management

Data analytics

Reporting & dashboards

Stakeholder management

Tools

Dashboards

Job description

Permanent Full Time

What you will do:

• Lead the development of decision-focused Operational Risk & Resilience reporting, analytics and insights that support effective management and governance oversight.
• Deliver clear, actionable insights by translating complex risk information into meaningful narratives.
• Connect operational risk data across risks, controls, issues, events, losses, resilience and regulatory requirements.
• Provide independent challenge to ensure reporting is accurate, balanced and decision focused.
• Develop dashboards, metrics, KRIs and analytics that support proactive risk management.
• Partner across Risk, Compliance, Data and Technology to collect risk inputs owned by other functions and to improve reporting, data quality and automation.
• Identify emerging operational risk and resilience themes risks, trends, control weaknesses and forward-looking indicators.
• Establish consistent reporting standards, governance and data discipline.
• Continuously improve reporting processes, tools and production efficiency.
• Track and report on operational risk and resilience team performance, maturity and continuous improvement outcomes
• Build strong stakeholder relationships and drive cross-functional alignment on operational risk themes and actions.
• Lead and develop a high-performing team while promoting a culture of informed decision-making and resilience.

What you will bring:

• 5+ years of experience in risk management, operational risk, compliance, audit, analytics, reporting, or a related discipline, preferably within financial services
• Strong data, analytics and reporting skills, with experience using dashboards, metrics and insights to support executive decision-making.
• Ability to turn complex risk and performance information into clear, actionable executive insights and recommendations.
• Experience developing or enhancing risk, governance and management reporting frameworks.
• Solid understanding of operational risk, controls, issue management, risk appetite, regulatory expectations and the three lines model.
• Demonstrated leadership, judgement and execution skills, with the ability to prioritize and deliver high‑quality outcomes.
• Excellent verbal and written communication skills, curiosity, including the ability to translate complex concepts into clear and actionable insights for diverse audiences
• Interest in emerging risks, AI, automation and modern reporting practices, with the ability to assess opportunities and risks responsibly.
• Professional designation in risk, audit, compliance, analytics, finance or a related field is an asset.

The base salary for this position is between $128,200 - $178,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Great-West Lifeco

Great-West Lifeco Inc is a Canadian headquarter, international financial services holding company with interests in life insurance, health insurance, retirement and investment services, asset management, and reinsurance businesses. We operate in Canada, the United States, and Europe under the brands: Canada Life, Empower and Irish Life. At the end of 2024, our companies had over 32,250 employees, 106,000 advisor relationships, and thousands of distribution partners – serving approximately 40 million customer relationships.

Great-West Lifeco trades on the Toronto Stock Exchange (TSX) under the ticker symbol GWO and is a member of the Power Corporation group of companies.

What we offer :

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full‑time or part‑time permanent team member:

Career Development : Opportunities for career advancement, access to industry‑leading learning programs and up to$2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well‑being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan,share ownership program and additionalinvestment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!

Emphasis on Community : We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Great-West Lifeco .

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail] . All information provided will be handled in accordance with applicable laws and Great-West Lifeco policies.

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