Director, Operational Risk & Control Delivery

RBC; Toronto; On-site; CAD 180,000 - 230,000; Full time

Benefits offered by this job

Bonuses and flexible benefits

Stock options where applicable

World-class training program

Flexible work arrangements

Career development opportunities

Job summary

RBC is seeking a Director of Operational Risk & Controls Delivery to guide the ORC AI-enabled program. You will lead early analysis, requirements, and solution shaping for risk data provisioning and process intelligence, while overseeing a subset of the ORC project portfolio including Archer, Policy & Procedure Library, and Riskonnect.

You will leverage AI to align projects, implement the AI Development Lifecycle, and produce executive-level updates.

Qualifications

• 10+ years of technology program/project management experience with Agile Project Management.
• Experience leading cross-functional programs and developing strategic metrics/KPIs to drive outcomes.
• Advanced proficiency with project delivery and collaboration tools (JIRA, Confluence, SharePoint, Visio).
• Hands-on experience with GenAI tools in project management (Claude Code, Open AI, etc.).
• Exceptional stakeholder management and interpersonal skills to influence executives and teams.

Responsibilities

• Own end-to-end delivery of select Op Risk & Controls IT programs and projects, ensuring predictable execution and alignment to priorities.
• Lead program governance and manage scope, budget, timelines, and resources across concurrent initiatives.
• Create executive-level communications and status updates for IT or Business management.
• Coach and mentor Delivery Leads / Project Managers in best practices and methodologies.
• Drive alignment across business and technology teams and manage risk reporting.

Skills

Agile project management

Cross-functional leadership

Stakeholder management

Program governance

Leadership

Communication

GenAI in PM

Education

PMP

Certified Scrum Master

Tools

JIRA

Confluence

SharePoint

Visio

Planview

MS Project

Job description

Job Description

WHAT IS THE OPPORTUNITY?

Are you a creative, results-driven professional passionate about delivering high-performing applications? Join our collaborative and innovative team, where your ideas and contributions are valued.

Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration. GFT is known for fostering a culture of innovation, inclusivity, and collaboration. Our team values learning, mentorship, and collaboration, creating an environment where you can thrive personally and professionally. The role of Director, Operational Risk & Controls Delivery is part of the Risk & Compliance Technology team within GFT, supporting Group Risk Management, Global Security, and the Enterprise Chief Controls Office.

WHAT WILL YOU DO?

The Director, Operational Risk & Controls (ORC) Delivery will turn ORC Artificial Intelligence (AI) ambitions into a coherent, executable program. The role will lead early-stage analysis, requirements definition, and solution shaping across a strategic Operational Risk data provisioning point, Process Intelligence capabilities, uplift of risk data quality, and other initiatives according to RBC needs and direction in this space. The Director will also be responsible for managing a portion of the ORC project portfolio, which spans applications such as Archer, Policy & Procedure Library, and Riskonnect.

The Director, Operational Risk & Controls Delivery will also:

• Leverage AI to ensure alignment across all projects while driving operational efficiency.
• Implement and help the ORC Delivery Leads implement the new AI Development Lifecycle (AIDLC) which transforms the traditional technology implementation process to embed AI and be driven by AI capabilities.
• Create stakeholder communications using AI-powered predictive analytics, intelligent automation, and data-driven decision support
• Own end-to-end delivery of select Op Risk & Controls IT programs and projects, ensuring predictable execution, measurable outcomes, and alignment to enterprise priorities using appropriate delivery models (Agile, hybrid).
• Establish and maintain program governance, integrating project plans, control points, and execution assurance across concurrent initiatives while managing scope, budget, timelines, and resource allocation.
• Drive stakeholder alignment and communication across business and technology teams, delivering transparent progress updates, risk reporting, and financial forecasts to senior stakeholders; act as the critical link between business and technology priorities.
• Deliver financial accountability by estimating project costs, monitoring actual spend against baselines, managing forecasts, and contributing to benefits realization and PAR processes.
• Coach and mentor Op Risk & Controls Delivery Leads / Project Managers.
• Provide leadership in ensuring best practices are followed for the development of solutions, and ensure compliance with RBC and ORC’s project management philosophy and methodologies.
• Consult and participate in assessing complex project issues and conflicts; acting as an escalation point.
• Create executive-level materials to clearly articulate project portfolio health, status, risks & issues, or other relevant topics, for IT or Business management.

WHAT DO YOU NEED TO SUCCEED?

Must-Have Skills:

• 10+ years of technology program/project management experience with demonstrable experience in Agile Project Management.
• Experience leading cross-functional programs and developing strategic metrics/KPIs to drive business outcomes, with expertise in planning and maintaining integrated program schedules, roadmaps, and executive-level status reporting.
• Advanced proficiency with project delivery and collaboration tools (JIRA, Confluence, SharePoint, Visio) and strong visualization skills (PowerPoint executive presentations);
• Hands-on experience with GenAI tools use in project management (Claude Code, Open AI, etc.).
• Exceptional stakeholder management and interpersonal skills, with proven ability to lead cross-functional teams, navigate complexity and ambiguity, and influence business executives and project teams.
• Demonstrated ability to lead large, high-visibility initiatives involving third-party vendors and major technology dependencies, maintaining strong control over quality, timeline, and integration outcomes.
• Strong verbal and written communication skills with the ability to communicate complex technical and business concepts clearly to diverse audiences at all levels.

Nice-to-Have Skills:

• Project Management or Risk Management certifications (e.g., PMP, Certified Scrum Master).
• Background in Business Analysis, Operations, Strategy, or Business/Technology Architecture.
• Experience in requirements gathering, user story creation, impact analysis, and documentation.
• Understanding of AI technologies, development lifecycle, and productionization challenges.
• Familiarity with Responsible AI principles and governance frameworks.
• Experience in banking, financial services, or regulated industries.
• Hands-on experience with RBC’s Agile frameworks (iWF, Business Agility) and enterprise project management tools (Planview, MS Project, MIS).

WHAT’S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Budgeting, Collaboration, Communication, Innovation, Interpersonal Relationship Management, Leadership, Operational Risks, Product Development Lifecycle, Program Governance, Project Portfolio, Results-Oriented, Risk Management, Stakeholder Alignment

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-21

Application Deadline:

2026-09-21

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.