Director, Operational Effectiveness

WSP in Canada; Vancouver; On-site; CAD 150,000 - 230,000; Full time

Job summary

WSP is seeking a Director, Organizational Effectiveness to partner with BC & Yukon leadership. The role focuses on strengthening regional culture, improving communication and engagement, and advancing health, safety, and leadership development across the Earth & Environment group.

The position emphasizes turning employee insights into actionable strategies, driving succession readiness and a high-performing culture to achieve client and business outcomes across the BC & Yukon region.

Qualifications

• 10+ years in organizational effectiveness or HR leadership roles.
• Experience in professional services, engineering, or project-based settings.
• Proven ability to shape culture and employee experience in large organizations.
• Strong relationship-building and stakeholder management across levels.
• Ability to translate feedback into practical initiatives.

Responsibilities

• Partner with regional leaders to strengthen BC & Yukon Earth & Environment identity.
• Champion an inclusive, connected culture and empower employees.
• Improve two-way dialogue between employees and leadership.
• Advance safety culture and wellbeing with regional leaders.
• Elevate employee experience across onboarding, development and mobility.
• Collaborate with Talent Acquisition and leaders on attraction and retention strategies.
• Foster collaboration across BC & Yukon and leverage broader capabilities of WSP.
• Turn feedback into practical actions that improve engagement and performance.

Skills

Leadership

Workforce planning

Talent management

HR leadership

Employee experience

Culture building

Communication

Influence

Cross-functional collaboration

Complex organizations

Job description

Job Description

What if you could redefine what's possible? With us, you can. You want

What if you could redefine what's possible? With us, you can. You want Purpose. Growth. Opportunity. People who get it. We are the home of ambitious, passionate, and innovative world shapers. With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions. We are pathfinders and impact makers. We are Visioneers. We are WSP. The Opportunity WSP's Earth & Environment business in BC & Yukon brings together exceptional people, diverse technical capabilities and teams operating across multiple disciplines and locations. Our opportunity is to strengthen how those teams connect, communicate and work together as one regional business, while preserving the technical excellence and distinct strengths that make each group successful. As director, Organizational Effectiveness, you will help bring that opportunity to life. Working in partnership with the BC & Yukon Leadership Team, you will strengthen regional culture and identity, build connection and belonging, improve communication, and enhance the experience of our people from the day they join WSP through every stage of their careers. You will also help advance our health and safety culture, support leadership and professional development, and turn employee feedback into practical actions that make WSP an even better place to work. This is an enterprise leadership role, with no direct reports. Its impact will come through partnership, influence and the ability to engage leaders and employees across BC & Yukon around shared priorities and meaningful action. Success will be measured by the ability to achieve its growth objectives through leadership capability, employee engagement, succession readiness, and the creation of a high-performing culture that enables exceptional client and business outcomes across BC & Yukon.

Your Impact

• Partner with regional and business leaders to strengthen a shared BC & Yukon Earth & Environment identity, while celebrating the strengths and individuality of teams across disciplines and geographies.
• Champion an inclusive, connected and high-performing culture where employees feel valued, heard and empowered to contribute, translating employee insights into meaningful regional action.
• Strengthen communication and connection across the region, creating greater visibility, transparency and two-way dialogue between employees and leadership.
• Partner with HSE and regional leaders to advance a strong culture of physical and psychological safety, wellbeing and shared accountability.
• Elevate the employee experience at key career moments, from onboarding and development to mobility and leadership progression, while expanding mentorship, networking and knowledge-sharing opportunities.
• Collaborate with Talent Acquisition, People & Culture and business leaders to strengthen attraction, engagement and retention strategies, with a focus on critical talent, capability gaps and succession needs.
• Build stronger connections across BC & Yukon by creating opportunities for leaders and employees to collaborate, share expertise and leverage the broader capabilities of WSP.
• Bring a strategic culture and employee lens to regional priorities and change initiatives, helping leaders turn feedback and insights into visible, practical actions that strengthen engagement, belonging and business performance.

The Skills That Set You Apart

• More than 10 years of progressive leadership experience in organizational effectiveness, workforce planning, talent management , HR leadership, or business operations.
• Experience within professional services, engineering, consulting, or project-based environments is considered a strong asset.
• Passionate about creating workplaces where people feel connected, included, valued and able to do their best work.
• Demonstrated experience strengthening organizational culture, employee engagement, inclusion and belonging, communications or employee experience in a complex organization.
• A highly effective relationship builder who listens well, earns trust and works comfortably with employees and leaders at all levels.
• Can take broad themes and employee feedback and turn them into focused, practical initiatives that produce a visible difference.
• Can communicate clearly and authentically across written, verbal and facilitated settings and can make complex information accessible to different audiences.
• Skilled at creating connection across teams with different disciplines, histories, locations and ways of working.
• Lead through influence and collaboration without relying on formal authority or direct reports.
• Experience supporting inclusion and belonging initiatives and understand how to embed inclusive practices into everyday employee experiences.
• Experience in a geographically dispersed, multidisciplinary, professional services or project-based organization would be an asset.

Why Choose WSP?

We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home. It's why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what's possible and shape what comes next. We are Visioneers. As one of the world's